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Education Counsellor

0 - 31 years

0 Lacs

Sector 75, Noida

Posted:1 day ago| Platform: Apna logo

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Skills Required

crm support collaboration onboarding communication metrics efficiency reporting

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities Inbound & Outbound Calls: Engage with students and parents to understand their academic goals and provide relevant course or college information. Lead Conversion: Follow up on inquiries and convert leads into walk-ins, appointments, or admissions. Maintain CRM: Accurately log all interactions and updates into the internal CRM system. Counselling Support: Brief candidates on eligibility, entrance exams (like NEET), application processes, college selection, fee structures, scholarships, etc. Follow-up Campaigns: Execute daily follow-up calls, SMS, WhatsApp messages, or emails as part of counselling campaigns. Team Collaboration: Coordinate with admission counselors and backend teams to ensure seamless student onboarding. Required Skills Strong verbal communication & listening skills Basic computer knowledge (MS Office, CRM tools) Ability to multitask and work under pressure Customer-centric mindset and persuasive attitude Prior experience in education sales/counselling (preferred but not mandatory) Performance Metrics Number of calls/day Lead-to-conversion ratio Quality of counselling and feedback Follow-up efficiency Daily reporting accuracy

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