Ecommerce Lead

NP: Immediate to 15 Days

Mandatory Skills: Java/ Nodejs Development , L3 Support , Ecom Domain, Ecom Platform any (Shopify , HCL Commerce, ATG or SFCC . )

• Experience of 8+ Years in Development with eCommerce Domain.
• Commerce including Customer Experience, User Management, Catalog / Browse / Search, Promotions, Offers & Pricing, Cart & Checkout, Payments, Order Capture and Post processing.
• Knowledge on front end aspects like typescript, javascript, HTML, CSS etc.
• Should experience in Backend on Java OR NodeJS
  Experience in supporting eCommerce platforms like Shopify (recommended), HCL Commerce, ATG or SFCC .
• Exposure to package business components like Builder for CMS, Bloomreach for Search, Payment Gateways, International or Cross Border Shipping .
• Exposure to event driven composable Commerce architecture with an inherent knowledge of cloud system especially AWS is suitable.
• Should be aware of NodeJS based service implementations and capabilities in the CSP of knowledge.
• Should have solid cognizance of support processes including L1 / L2 / L3 with key focus on L3 aspects, including but not limited to incident management, owning incident bridge calls technically, identifying RCA / workaround, post incident RCA and post mortem analysis, making SOPS, hand off provisions to L1 / L2 as deemed essential, communication and appraisal of key client stakeholders on regular status updates and outcomes etc.
• Manage the health, monitoring, and performance of all ecommerce applications, ensuring uptime and reliability.
• Should have at least worked on one peak holiday support and should be aware and own pre-requisites as needed for holiday readiness and holiday support itself.
  Exposure to observability platforms like New Relic, Datadog, AWS CloudWatch etc will be preferred.
• Regularly review and refine alerting systems to minimize noise and false alarms; drive automation of repetitive tasks to improve efficiency.
• Lead incident response bridges, coordinate on-call schedules, and ensure thorough post-incident reviews and documentation.
• Proactively identify and escalate technology or operational risks to leadership, recommending mitigation strategies.