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Millennium Management
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ECC Support Engineer

ECC Support Engineer

Millennium Management

1 - 4 years

3 - 7 Lacs

Bengaluru

Posted:9 hours ago| Platform:

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Skills Required

Automation Operational excellence Linux Incident management Windows Continuous improvement Service quality Operations Information technology Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

ECC Support Engineer

About Us:
We are a leading global hedge fund, recognized for our innovative strategies and advanced technology. Our success is driven by precision, agility, and a commitment to operational excellence. At the intersection of finance and technology, we leverage world-class infrastructure to support our trading and investment activities.

The Opportunity:
We are looking for a talented Support Engineer to join our Enterprise Command Center (ECC), the nerve center of our production infrastructure. In this hands-on role, you will play a critical part in ensuring the stability and reliability of the systems that underpin our global trading operations. You will work alongside a high-performing team, respond to incidents, and help drive continuous improvement in our infrastructure operations. This is an excellent opportunity to work at the heart of a global financial technology, solve complex technical challenges, and make a direct impact on the firm s success.

What You ll Do:

Infrastructure Monitoring:
Continuously monitor the health and performance of production systems, proactively identifying and escalating issues to minimize downtime.
Incident Response:
Respond to infrastructure incidents and outages, troubleshoot problems, and work with cross-functional teams to ensure rapid resolution and minimal disruption to trading and investment activities.
Operational Support:
Fulfill service requests and operational tasks across a range of platforms, including networks, Linux and Windows servers, storage, databases, and monitoring tools. Manage Hardware break-fix.
Documentation:
Maintain detailed runbooks, incident records, and knowledge base articles to ensure consistent and effective incident management and operational processes.
Collaboration:
Work closely with engineering, production assurance, and other technology teams to share information, escalate issues, and drive improvements in system stability and performance.
Continuous Improvement:
Identify opportunities to enhance processes, tools, and workflows, contributing ideas to improve efficiency, automation, and service quality.

What We re Looking For:

Technical Skills:
Solid understanding of IT infrastructure, including networks, Linux and Windows operating systems, and monitoring tools. Experience in a production support or operations role is highly desirable.
Problem Solving:
Strong troubleshooting skills and the ability to resolve complex technical issues under pressure.
Attention to Detail:
Thorough, organized, and committed to maintaining high standards in incident response, operational processes, and communication.
Collaboration and Ownership:
Excellent interpersonal skills and the ability to work effectively as part of a global team. Operate as an owner of the infrastructure and assure resolution of issues to the end.
Communication:
Clear and concise communication skills, both written and verbal, with the ability to document incidents and procedures accurately.
Adaptability:
Ability to prioritize tasks and adapt to changing priorities in a fast-paced, high-stakes environment.
Education:
Bachelor s degree in Computer Science, Information Technology, or a related field is preferred.
Bonus Points:
1. Experience in financial services or other high-availability environments 2. Familiarity with ITSM tools and incident management best practices 3. Ability to automate and code.

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Millennium Management

Investment Management

New York

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ECC Support Engineer