E-commerce Warehouse Executive-Dispatch

Job Title: Dispatch Executive – E-commerce Warehouse

Department: Operations / Warehouse
Location: Maya Puri Industrial Area Phase 1
Job Type: Full-time

Job Summary

We are looking for a detail-oriented and efficient Dispatch Executive to manage daily dispatch operations in our e-commerce warehouse. The candidate will be responsible for ensuring accurate order processing, timely dispatch, coordination with courier partners, and maintaining dispatch-related documentation.

Key Responsibilities

1. Order Processing & Dispatch

• Manage daily order picking, packing, labelling, and dispatch activities.
• Verify order details, product quantity, and packaging accuracy before dispatch.
• Generate shipping labels, invoices, and required documentation.
• Ensure orders are dispatched within defined timelines (SLA).

2. Coordination With Courier Partners

• Coordinate with courier partners for pickups and delivery schedules.
• Track shipment movements and resolve courier-related issues.
• Handle reverse pickup requests (return orders) when required.

3. Inventory & Documentation

• Update dispatch records in ERP/WMS or Excel.
• Maintain dispatch logs, AWBs, and shipment reports.
• Coordinate with inventory and warehouse teams to ensure order availability.

4. Quality & Compliance

• Ensure proper packaging standards to avoid transit damages.
• Follow safety, hygiene, and warehouse operational procedures.
• Support internal audits and maintain compliance with SOPs.

5. Customer & Internal Coordination

• Share dispatch updates with internal teams.
• Resolve order-related discrepancies (missing items, wrong dispatch, etc.).
• Assist in handling customer escalations related to dispatch and delivery.

Required Skills & Qualifications

• 1–3 years of experience in e-commerce dispatch or warehouse operations.
• Familiarity with courier platforms (Delhivery, Bluedart, Xpressbees, Shiprocket, etc.).
• Basic knowledge of warehouse systems (WMS, ERP) and MS Excel.
• Strong understanding of order fulfillment and logistics processes.
• Good communication, coordination, and problem-solving skills.
• Ability to work in a fast-paced warehouse environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person