E-Commerce Sales Support Specialist

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We're redefining how modern e-commerce brands connect with their customers, turning every conversation into an opportunity for engagement, trust-building, and revenue growth.

E-Commerce Sales Support Specialist

If you’re passionate about sales, love speaking with customers, and thrive in a fast-paced digital environment - this role is for you!

What You’ll Do

• Drive Sales:

  Proactively identify opportunities for upselling, cross-selling, promoting offers, and guiding customers toward the best purchase decisions.

• Recover Opportunities:

  Handle abandoned carts, missed checkouts, repeat purchase reminders, customer follow-ups, and post-purchase engagement to convert leads into sales.

• Represent the Brand:

  Maintain premium communication standards by reflecting the brand’s tone, values, and professionalism in every interaction.

• Insights & Reporting:

  Track customer conversations, share common trends, and provide feedback to internal teams to enhance customer experience and sales performance.

What We’re Looking For

• At least

  1 year of experience

  in customer service, e-commerce support, or online sales
• Comfortable with

  upselling, cross-selling, cart recovery, and sales-driven communication

• Excellent communication skills (English + Hindi)
• Experience with support channels like phone, chat, email, WhatsApp, or CRM tools
• Strong relationship-building skills and the ability to convert conversations into conversions
• Target-driven, self-motivated, and highly organized

Apply at kajal@shapercult.com