E-Commerce Operations Coordinator

Job Description

Job Summary: We are seeking a detail-oriented and proactive E-commerce Operations Executive to manage daily operational tasks for our Amazon and website platforms. The ideal candidate will be responsible for inventory tracking, customer service, order processing, reporting, and platform-specific operations. This role requires excellent coordination skills, familiarity with e-commerce platforms, and a problem-solving mindset. Key Responsibilities: Amazon Operations: Monitor and update Out of Stock (OOS) or low inventory items daily on marketplaces. Respond to all customer queries on Amazon within the defined SLA. Prepare and submit the Daily Sales vs. Inventory Report for Amazon India. Reach out to customers who leave 1–3 star reviews; log all reviews in Airtable (for both Amazon India and US). Request reviews from customers with recently delivered orders. Compile the Sales vs. Return Report for the previous month during the first week of each month. Website Operations: Process all prepaid domestic and international order refunds promptly. Fill and submit Letter of Authorization (LOA) for customs-related shipments and track delivery status. Respond to chargeback notifications on PayPal, Razorpay, Shopify, Affirm , and other platforms; manage until resolution or closure. Create EAN codes for all newly listed website products. Monitor DHL communication regarding returned shipments or other shipping issues and take necessary action. Create Etsy orders on EasyEcom and ensure dispatch when Etsy operations resume. Requirements: Bachelor’s degree in Business, Commerce, or related field. 1–3 years of experience in e-commerce operations or customer service. Proficiency with platforms such as Amazon Seller Central, Shopify, PayPal, Razorpay, and EasyEcom. Familiarity with tools like Airtable, Excel/Google Sheets, and order tracking systems. Strong attention to detail, communication skills, and ability to multitask. Preferred Skills: Experience working with Amazon India and US marketplaces. Understanding of logistics and customs processes for international orders. Prior experience handling customer reviews and feedback loops. Job Types: Full-time, Permanent Pay: ₹15,817.84 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 19/05/2025