E-commerce Marketplace Specialist

We are seeking a highly skilled and motivated E-commerce Marketplace Specialist to manage and optimize our presence across leading online marketplaces, including Amazon, Myntra, and Nykaa. The ideal candidate will take full ownership of end-to-end account management, ensuring seamless operations, enhancing product visibility, and driving sales growth.

Key Responsibilities:

Marketplace Listing and Optimization:

• Create, upload, and manage product listings on Amazon, Myntra, Nykaa, and other marketplaces.
• Optimize product titles, descriptions, images, and keywords to improve search ranking and visibility.
• Conduct regular audits to ensure accuracy and quality of listings.

Inventory and Order Management:

• Monitor stock levels and coordinate with internal teams to ensure timely replenishment.
• Manage order processing, fulfillment, and returns in alignment with marketplace guidelines.
• Resolve inventory discrepancies and ensure smooth operations.

Account Handling and Compliance:

• Handle day-to-day marketplace operations, including maintaining account health and resolving disputes.
• Stay updated with marketplace policies and ensure compliance to avoid account suspension or penalties.
• Work with marketplace support teams to resolve operational issues promptly.

Advertising and Promotions:

• Plan and execute ad campaigns on marketplaces, such as Amazon PPC and Myntra promotions.
• Monitor campaign performance and optimize for ROI and sales growth.
• Utilize seasonal trends and insights to plan promotions and increase sales.

Sales Analytics and Reporting:

• Track sales performance, marketplace fees, and customer reviews to identify areas of improvement.
• Generate detailed reports on sales trends, conversion rates, and overall marketplace performance.
• Develop strategies to improve product performance and customer satisfaction.

Cross-Functional Coordination:

• Collaborate with internal teams (logistics, marketing, and design) to align marketplace activities with company goals.
• Work with customer service to address marketplace-specific inquiries and feedback.