E-commerce Manager

dynamic and detail-oriented E-commerce Manager

Key Responsibilities

Marketplace & Quick Commerce Management

• Manage end-to-end operations for platforms like

  Nykaa, Amazon, Tira, Zepto

  , etc.
• Oversee product listings, A+ content, pricing updates, brand store setup, and platform hygiene.
• Plan and execute promotional campaigns and sales events with platform teams.
• Optimize searchability, customer reviews, and keyword rankings.
• Handle POs, inventory management, inwarding, and reconciliation.
  

D2C Website & Delivery Management

• Oversee day-to-day

  Shopify

  website operations: product uploads, pricing, offers, banners, and inventory sync.
• Coordinate with logistics to ensure timely dispatches, monitor TATs, and handle RTOs/cancellations.
• Manage conversion rates, user-generated content, ratings, combos, launches, and offers.
  

Inventory Planning & Supply Coordination

• Own inventory planning across all channels, including Q-commerce stock allocation.
• Forecast sales, monitor aging stock, and optimize replenishment cycles.
• Collaborate with warehouse, supply chain, and brand teams for buffer planning, production, and inter-warehouse transfers.
  

P&L & Profitability Management

• Track revenue, margins, and commissions to manage the e-commerce P&L.
• Work with finance on claims, returns, and cash flow planning.
• Optimize channel profitability, pricing strategies, and logistics costs.
  

Customer Care & Retention

• Manage customer service function (in-house or outsourced) for timely resolution of order issues, delays, and returns.
• Develop SOPs for complaint handling and escalation.
• Drive retention via

  Klaviyo, Shopify Email, WebEngage

  loyalty programs, post-purchase journeys, and churn reduction initiatives.

Reporting & Analysis

• Maintain weekly dashboards covering sales, returns, inventory, ROAS, and KPIs.
• Prepare monthly review reports for business planning and forecasting.
  

Preferred Candidate Profile

• Experience:

  36 years in e-commerce operations (beauty, personal care, or FMCG preferred).
• Proven experience with

  Nykaa, Amazon, Tira, Zepto, and Q-commerce platforms

  .
• Strong skills in PO management, inventory planning, and e-commerce P&L handling.
• Proficient in

  Excel, Shopify, Amazon/Nykaa portals, and Looker Studio

  .
• Understanding of D2C delivery, CRM, and customer service processes.
• Self-starter with problem-solving abilities, ownership mindset, and adaptability to fast-paced environments.
  

Why Join 3TENX

• Be part of one of India’s

  most disruptive beauty brands

  .
• Work closely with a high-performance leadership team and industry experts.
• Enjoy ownership, speed, and visibility while making a tangible impact.