E-commerce Head

Please note Candidates with prior experince of handling and managing fashion accounts with Myntra & Amazon to be considered only. We need a Rockstar who has worked for an Apparels brand.

As the E-commerce Manager, you will lead our digital business and deliver exceptional online experiences for our customers.

In this role, you will drive commercial growth, optimize operations, and champion a customer-first approach across all digital touchpoints.

The E-Commerce Manager reports to the Founder

What you will do:

Sales & Financial Performance:

• Drive commercial success by analyzing performance data, budgets, and market trends to identify opportunities and risks.
• Execute sales strategies and implement cost-control measures to ensure profitability and sustainable growth.

Digital Customer Experience:

• Champion a customer-first mindset and continuously enhance user experience across all digital touchpoints.

Operational Management:

• Oversee daily operations across all e-commerce channels, ensuring efficiency, compliance.
• Ensure smooth end-to-end functionality of digital platforms.

Customer Relationship Management & Service:

• Implement strategies to collect and leverage customer data for engagement, retention, and lifetime value.
• Manage customer databases, personalize online shopping experiences, and optimize segmentation for targeted communications.
• Ensure customer service excellence through training, feedback analysis, and continuous improvement.

Stakeholder Collaboration:

• Partner with internal teams (Marketing, Merchandising, Controlling, BAM) and external partners (marketplace platforms, agencies, vendors) to align objectives and deliver business goals.

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else.

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What you need to succeed

• Proven experience in e-commerce management, preferably within fashion or retail.
• Strong business acumen with the ability to make data-driven decisions and balance short-term priorities with long-term growth.
• Expertise in digital customer experience, CRM strategies, and omnichannel integration.
• Solid understanding of operational excellence, including process optimization and resource management.
• Exceptional communication and collaboration skills to work effectively with cross-functional teams and external partners.
• Demonstrated leadership ability to inspire, guide, and develop teams through change and growth.
• Knowledge of e-commerce strategy, commercial activity planning, and partnership management.

• 5-10 years of e-commerce marketplace experience
• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Meta Ads, Shopify Sales and marketplace analytics, Myntra Partner Portal.
• Ability to manage cross-functional teams and deliver consistent results.
• Proficiency in Excel and marketplace performance tools.