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E-commerce / Application Specialist

E-commerce / Application Specialist

ABB

2 - 5 years

6 - 10 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

e-commerce ux sap customer service asset management ai power bi user experience sales salesforce usability testing analytics data quality marketing query optimization automation product management recruitment ecommerce sem https seo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role and responsibilities

You will manage and optimize content, track KPIs, evaluate feedback, and collaborate with global teams to drive continuous improvements. As a key application and content specialist, you will ensure Robotics One reflects ABBs complete product and service offering, supports endtoend customer journeys, and enables selfservice and digital commerce adoption.

This role is contributing to the Robotics & Discrete Automation in Bangalore, IndiaYou will be mainly accountable for:

Maintain and optimize content across the ABB Robotics portfolioincluding products, spare parts, services, upgrades, software, and application packageswithin the Robotics One CMS.
Ensure accuracy and consistency of portfolio listings by collaborating with Product Management, Customer Service, Marketing, IS, BPOs, Master Data, and other stakeholders.
Manage catalog structure and digital assets including metadata, availability data, localization, and AI-powered search tools (Coveo) to enhance findability and user experience.
Drive continuous improvements in data quality, product attributes, technical specifications, imagery, and KPIs through analytics, sentiment feedback, and e-commerce performance tracking.
Collaborate on platform governance and enhancements by supporting SEO/SEM initiatives, system integrations, testing, documentation, and ensuring Robotics One reflects ABBs full product and service offering.

Qualifications for the role

Bachelors degree in Engineering, Computer Science, Information Systems, Business, Digital Commerce, or a related field
57 years of experience in ecommerce, digital platform management, application support, or content/data operations in a B2B environment
Strong expertise in managing product and service catalogs, structured data, metadata, and digital assets with focus on data quality and consistency
Advanced experience with technologies such as SAP Commerce, Salesforce, Pardot, PIM systems, and Digital Asset Management (DAM) solutions
Proficiency in enterprise CMS platforms including SAP Commerce SmartEdit, Adobe Experience Manager (AEM), Sitecore, Contentful, or Drupal
Handson experience with AIpowered search tools (ideally Coveo), including search analytics, relevance tuning, facet management, and query optimization
Skilled in analytics tools such as GA4, Adobe Analytics, Power BI, or similar, with ability to translate insights into actionable improvements
Familiarity with UX principles, usability testing, and customer journey mapping to drive user satisfaction and platform efficiency

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ABB

Electrical Equipment, Robotics, Automation

Zurich

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E-commerce / Application Specialist