E-COMMECE ELCTRIAL HOME APPLIANCE WAREHOUSE MANAGER-RATTANGRH SONIPAT

Job Description – Logistics & Warehouse Manager

Job Title: Logistics & Warehouse Manager Grade/Level: Manager

Reports To: E-commerce Head

Location: RATTAN GARH SONIPAT NEAR GOHANA ROAD SONIPAT

Reports: Warehouse Executive Job Purpose: ●

Responsible for all Ecommerce Order Operations and Lounge Fulfilments. ●

Responsible for Complete Warehouse Management and Inventory Control. ●

Responsible for on time delivery of Reports and Data as per pre-defined metrics. Key Elements of the Role: Ecommerce Order Operations -

Coordinate with the warehouse to ensure on time order processing, pickup and delivery of customer orders. -

Monitor and follow up with logistics partners to ensure on time delivery of customer orders. -

Escalation management of customer orders in case of incorrect order delivery, delayed delivery etc. -

Monitoring of COD orders and contacting customers to confirm COD orders. -

Connecting with customers to inform them about delays/ cancellations /issues if any. Ecommerce Inventory Management -

Monitoring and ensuring adequate inventory across company warehouses and those of marketplace partners. -

Returns management across company warehouses and marketplaces partners, Quality check and in awarding. -

Monitoring Inwards, outwards and stock movement across warehouses and maintaining proper documentation as per set standards. -

Ensuring POs received from various marketplaces are fulfilled on-time and as per set processes. -

Creating new dispatches for warehouses with low inventory. Lounge Fulfilment -

Ensuring adequate stock availability of lounge disposables, consumables and other items. - Fulfilling Lounge PO’s. -

Ordering lounge disposable items from predefined vendors. -

Identifying new vendors for purchase of lounge related items if needed.

Warehouse Management - Fortnightly physical stock checks at all company warehouses to ensure accurate stock counts. -

Monthly Physical stock check of Lounge consumables and Ecommerce Packaging materials. Reports -

Daily Report on Ecommerce Orders Status. - Weekly report on Inventory status/ count across each warehouse. - Weekly report on customer escalations related to delivery issues.

- Weekly report of logistics & delivery cost. - Monthly report on cancellations with reasoning for the same. - Monthly report of Physical stock check details and Reconciliation of accounts. Key Result Areas & Outcomes expected from the Role ● Accurate Daily order processing with less than 1% Deviation

● Delivery related cancellations and escalations management with less than 5% deviation.

● Physical stock check with less than 1% variance. ● On time fulfilment of Ecommerce and Lounge PO’s. ●

Ontime daily, weekly and monthly reporting. ●

Readiness to work after office hours and weekends in case required. ●

Readiness to travel within Bengaluru and outside in case required from time to time.

Job Type: Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund