dy. manager - ngo relationships

Job Description

The Dy Manager will support the Operations Manager in NGO Operations which will include onboarding NGOs on the platform, providing support to them and renewing their subscription with us. In an individual capacity, the Dy Manager will also be a Key Account Manager for a group of NGOs with the goal of increasing donations from them and will also take care of any escalations across NGOs. The Dy Manager will also lead a team of 1-2 team members/interns and will be responsible for training team members and helping the Operations Manager in their recruitment. Roles Responsibilities Assisting the Operations Manager in NGO Operations Responsible for NGO onboarding, NGO/Donor Support, Renewals Escalations Key Accounts Management with a set of clients to increase donations volumes Identifying bottlenecks in current processes, providing actionable solutions for improvement. Responsible for NGO onboarding, NGO/Donor Support Escalations Key Accounts Management with a set of clients to increase donations volumes Training team members and assist Operations Manager in recruiting team Expectations Skills Required Excellent Oral Written Communication skills in English and excellent Oral Communication skills in Hindi. Spoken knowledge of other languages will be an added advantage Proficient communication skills, both written and verbal, for presentations and customer issue resolutions Excellent Excel skills. Ability to work with substantial amounts of data, demonstrating strong analytical skills Attention to detail is critical in this role as it involves a KYC process for onboarding NGOs Candidate must have experience of customer interactions and a customer-first mindset to solve their problems and aim towards customer-delight Strong leadership and management skills to motivate and lead teams effectively Excellent organizational and problem-solving abilities, capable of critical thinking and creative problem-solving Ability to prioritize and multi-task amongst various responsibilities Delegate, assign train tasks to team members Demonstrated process improvement in previous roles with a proven track record of successful implementation. Qualifications Any graduate with 5 to 10 years of experience. MBA candidates are preferred. Exceptional candidates with 3-5 years experience can also be considered. Experience should be significantly more in Operations preferably document-based operations or payment gateway operations. Role Overview The Dy Manager will support the Operations Manager in NGO Operations which will include onboarding NGOs on the platform, providing support to them and renewing their subscription with us. In an individual capacity, the Dy Manager will also be a Key Account Manager for a group of NGOs with the goal of increasing donations from them and will also take care of any escalations across NGOs. The Dy Manager will also lead a team of 1-2 team members/interns and will be responsible for training team members and helping the Operations Manager in their recruitment. Roles & Responsibilities Assisting the Operations Manager in NGO Operations Responsible for NGO onboarding, NGO/Donor Support, Renewals & Escalations Key Accounts Management with a set of clients to increase donations volumes Identifying bottlenecks in current processes, providing actionable solutions for improvement. Responsible for NGO onboarding, NGO/Donor Support & Escalations Key Accounts Management with a set of clients to increase donations volumes Training team members and assist Operations Manager in recruiting team Expectations & Skills Required Excellent Oral & Written Communication skills in English and excellent Oral Communication skills in Hindi. Spoken knowledge of other languages will be an added advantage Proficient communication skills, both written and verbal, for presentations and customer issue resolutions Excellent Excel skills. Ability to work with substantial amounts of data, demonstrating strong analytical skills Attention to detail is critical in this role as it involves a KYC process for onboarding NGOs Candidate must have experience of customer interactions and a customer-first mindset to solve their problems and aim towards customer-delight Strong leadership and management skills to motivate and lead teams effectively Excellent organizational and problem-solving abilities, capable of critical thinking and creative problem-solving Ability to prioritize and multi-task amongst various responsibilities Delegate, assign & train tasks to team members Demonstrated process improvement in previous roles with a proven track record of successful implementation. Qualifications Any graduate with 5 to 10 years of experience. MBA candidates are preferred. Exceptional candidates with 3-5 years experience can also be considered. Experience should be significantly more in Operations preferably document-based operations or payment gateway operations.