Dy. Manager - Area Sales Manager - Institutional Sales

Position: Area Sales Manager

Designation: Dy. Manager

Dept: Institutional Sales (Non Trade Sales)

Place: Durgapur

Credentials: MBA / PGDM

Responsibilities:

• Planning & Executing activities to achieve the Sales Target

• Budgeting and Control of Sales figures. NCR & NSR Maximization.
• Getting sales target & product wise from State Sales Manager & prepare action plan
• New Customer Acquisition & Retention of Key customers.
• Develop & Manage a channel of institutional customer & ensuring best sales service.
• Market Visit- Gathering all informations about institutional customer to be visited & informing them about our Brand and Product. Verification of Non Trade Customer Sites.

• Collection of outstanding payments

• Responsible to engage customer to avail max cash discount & putting strategies ensuring speedy recovery of outstanding payments. Keeps track of payment from customer.
• Use different strategies ensuring recovery of outstanding amount.

• Servicing The Network

• Escalate unsolved issues w.r.t indenting agent commission ,supply issues, or any contingent issues to State Sales Manager & ensure its timely redressal
• Provide market data w.r.t new projects, competitor prices, policies, systems.
• Closely coordinating with the CRM team for conducting relationship building activities.
• Responsible to develop & manage the network of architects, engineers, consultants etc
• Resolving queries of institutional customers, customer complaints (product related) & apprising State Sales Manager /technical team ensuring resolution with stipulated TAT.
• Closely coordinate with Logistics team, C&F ensuring timely delivery of materials.

• Market Intelligence

• Customer Profile Understanding in a wide spectrum ranging from small-end customer to big corporate consumers.
• Competition Knowledge and benchmarking acumen. Measurement and Analytics.
• Analytical, problem-solving and decision-making skills. Consultative skills
• Innovation and Creativity. Sales Intelligence, Planning and Forecasting.
• Proactively collect market information, competitor pricing, market trends.
• Responsible to keep track of all tenders on float in the assigned area & coordinate with the Sales Manager IS, technical services for strategic support where ever required.