Duty Manager

Job Title: Duty Manager

Location: Regenta Baywatch Resort, Sernabatim, South Goa
Job Type: Full-Time
Reports To: Front Office Manager

Job Summary:

We are seeking a responsible and proactive Duty Manager to oversee daily operations, ensure excellent customer service, and act as the point of contact during shifts. The role requires strong leadership, problem-solving skills, and the ability to handle both staff and customer issues efficiently.

Key Responsibilities:

• Supervise daily operations and ensure smooth shift transitions
• Act as the main point of contact for staff and guests during assigned shifts
• Handle customer complaints and resolve issues promptly
• Ensure compliance with company policies, safety standards, and operational procedures
• Monitor staff performance and provide support or direction as needed
• Prepare shift reports and escalate major issues to senior management
• Support front-of-house and back-of-house teams as required

Qualifications:

• Proven experience in a supervisory (hospitality)
• Minimum 1-2 years of Experience as a DM
• Strong communication and leadership skills
• Ability to work under pressure and make quick decisions
• Flexible to work shifts, including evenings, weekends, and holidays
• Basic computer and reporting skills

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person