Experience:
Total Experience of 4+ years in residential/Commercial complexes with electrical experience & hospitality background.
Educational Qualification:
Diploma/ degree in electrical engineering
Key Competencies:
Good relationship with the client, communication skills, team player & good in developing personality.
Job Summary:
A Duty Manager develops & manages the client & residents at all times & is one point of contact.
Key Responsibilities:
Key Accountabilities
- Manage entire site operations includes technical, soft services, security, helpdesk, Fit out, Parking, Horticulture, etc.
- Maintenance of technical equipment & handover takeover of the technical system from the project with proper snagging & de-snagging.
Operational Accountabilities
- To organize collection of data (Fuel, Power& water etc.) and ensure reporting on a monthly basis or as per client schedule & prepare MIS report and submit to client.
- To supervise shifts, Technicians work on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work.
- Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives
- Any minor and major problems discuss with team and escalate to client & Regional Office
- Take active part while trouble shooting in case of breakdowns
- Issuing work permits and ensuring the staffs/ vendor adheres to the health and
- safety guidelines at site.
- To work out new cost saving measures & energy saving initiatives in technical
- & maintenance operations
- Vendor finalization based on equipment technical specifications
- Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency and layout.
- Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC and PO)
- Ensuring that facilities meet compliance standards and government regulations, and keeping the statuary documents updated such as Form B, B form.
- Keeping the site ready for the government audits/Inspections such as electrical inspection, Lift inspections, etc.
- Must ensure teams follow the correct procedures, policies and documentation requirements across project phases
- Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
- Identify resource and equipment requirements, efficient capacity planning and manage soft service, security & MEP services as well.
- Must provide technical training to teams when required and serve as a technical mentor to team members
- Ensure standard operating procedures and project guidelines are in place
- Task allocation and performance evaluation of team members
- Meet with client teams and gather requirements, conduct regular team meetings and track project progress
- Interview candidates and hire resources
- Estimate budgets & maintain the budget vs expenses sheet.
- Prepare snag lists and get it rectified on priority in coordination with project team
- Minimize breakdowns with help of preventive checking and timely servicing of equipments
- Implement best practices and SOP for operating of equipments
- Provide feedback on customer queries and update customers promptly
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Preparing reports, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Managing parking management along with security.
- Upkeep of the premises.
- Ensuing all relevant checklists are being implemented.
- Ensuring project is followed safety during the extension of project.
- Coordination with the shop owners for CAM & PT payment & to keep the track of the same.
- Briefing & debriefing of the site staffs.
- Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
- Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.
- Ensuring the club house such as Gym, Yoga room, table tennis, terrace, swimming pool areas cleanliness is maintained.
- Ensure the pantry replenishment done as & when required.
- Maintaining and processing attendance of site staff.
- Ensuring fitout is being executed as per the fitout guidelines
- Planning and execution of 52 maintenance calendar
- Dealing with occupants queries in verbal/ written form MIS and Reporting
- MIS generation and Reporting on daily, weekly fort night and monthly basis
- Reconcile HK inventory, MEP consumable, STP consumables etc.
- Prepare monthly management report for management review Brand and Relationships
- Establish relations with developer, project team & residents ability to perform
- required role responsibility.
