Duty Manager

As a Duty Manager at Ciesta Hotels & Resorts, located in Mumbai, you will be responsible for overseeing the daily operations of our Flag Ship Property Hotel Cliffton. Your primary focus will be on maintaining the highest standards of service and ensuring guest satisfaction at all times. Your key responsibilities will include managing the hotel staff, addressing guest complaints, coordinating with various departments, and ensuring that safety and security procedures are diligently followed. Additionally, you will be involved in handling financial transactions and ensuring compliance with all hotel policies and procedures. To excel in this role, you should have a background in Hospitality Management, Customer Service, and Staff Supervision. Your problem-solving and conflict resolution skills will be essential in managing the diverse challenges that may arise. The ability to multitask efficiently, knowledge of hotel safety and security protocols, and flexibility to work in shifts, including weekends and holidays, are also crucial. If you possess a Diploma or Bachelor's degree in Hospitality Management or a related field and are looking for a dynamic role where you can showcase your skills and contribute to the success of our hotel, we welcome you to apply for the position of Duty Manager at Ciesta Hotels & Resorts.,