Duty Manager

The Duty Manager at Baywatch Resort Goa is responsible for overseeing daily operations, ensuring smooth guest services, and efficient resort functions. Your role involves demonstrating leadership, problem-solving skills, and a strong commitment to guest satisfaction. As the key point of contact for both guests and staff during your shift, you will coordinate and supervise all resort departments for effective functioning. Ensuring a high standard of guest satisfaction is crucial. Address guest concerns, complaints, and requests promptly and professionally. Handle guest issues or complaints that may arise, escalating when necessary. Supervise guest check-in/check-out processes to ensure adherence to resort policies and courteous interactions following customer service standards. Your responsibilities extend to overseeing all resort departments such as front office, housekeeping, F&B, maintenance, and recreation. Coordinate their activities to ensure effective functioning and address operational issues promptly. Maintain operational standards, compliance with regulations, quality standards, and company policies. As a Duty Manager, you will supervise resort staff during your shift, providing guidance, training, and support to foster a positive work environment. Manage staffing issues, conflicts, and ensure staff motivation and organization. Monitor staff performance, provide feedback, and ensure tasks are completed according to resort standards. Effective communication is key. Maintain clear communication with the Resort Manager, department heads, and team members on operational issues, special requests, and concerns. Conduct shift handovers ensuring relevant information is communicated for seamless transitions. This is a full-time role with benefits including food, paid sick time, paid time off, and Provident Fund. The work schedule involves rotational shifts at the Baywatch Resort Goa.,