Duty Manager

As an Executive - Pranaam at Adani Airports Holding Limited, your primary responsibility is to support the day-to-day operations of Pranaam services with a strong focus on ensuring high customer satisfaction and efficient service delivery. Your role involves direct interaction with guests and coordination with the frontline team. In this role, your key responsibilities include: Guest Assistance: - Providing high-quality assistance to guests to promptly and efficiently meet their needs. - Striving to exceed guest expectations with every interaction, creating a welcoming and hospitable environment. Service Coordination: - Coordinating with the frontline team to ensure smooth service delivery and addressing immediate operational issues for seamless operations. - Facilitating effective communication among team members to enhance overall guest satisfaction and operational efficiency. Feedback Collection: - Collecting feedback from guests and reporting to management for continuous improvement. - Implementing necessary changes based on feedback to enhance the guest experience and address recurring issues. Resource Management: - Ensuring availability and proper use of resources required for service delivery. - Monitoring resource utilization to optimize efficiency and maintaining all tools and equipment. Compliance and Standards: - Adhering to safety and service standards, ensuring compliance with relevant regulations and guidelines. - Conducting regular training sessions for staff on safety protocols and service standards. Support in Digital Initiatives: - Promoting the use of digital tools, such as the Pranaam App, among guests and team members to enhance service efficiency. Key Stakeholders include internal teams like Shift Incharge - Pranaam, Frontline Team, Commercial Team, Finance Team, BD & Marketing Team, Human Resources, IT Team, and Security Team. External stakeholders include Concessionaires, Airlines, Ground Handlers, Marketing Agencies, Social Media, Passengers, Customs, Immigration, BCAS, AAI, and CISF. Qualifications: - Education Qualification: Bachelor's in Hospitality Management, Business Administration, or a related field. - Work Experience: 7-10 years in hospitality or customer service management, especially in airport or travel-related services.,