Duty Manager

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk, ensuring an optimal level of service and care for all hotel guests and visitors. We are looking for a highly organized and customer-focused Duty Manager to join our team at Ibis Kolkata, India. As a Duty Manager, you will oversee the Front Office operations, maintaining exceptional service standards throughout the hotel. Key Responsibilities: - Supervise and manage overall Front Office operations to meet the hotel's strategic plan and service standards - Lead and motivate the Front Office team to achieve operational excellence - Address guest concerns promptly to maintain high levels of customer satisfaction - Ensure smooth check-in and check-out procedures - Manage room inventory and optimize occupancy rates - Coordinate with other departments for seamless guest experiences - Implement and maintain standard operating procedures for the Front Office - Conduct regular team meetings and training sessions to enhance staff performance - Analyze operational data to identify areas for improvement - Ensure compliance with safety and security protocols - Handle financial transactions and maintain accurate records Qualifications: - Minimum of 1 year of relevant experience in a similar capacity within the hospitality industry - Excellent proficiency in English (reading, writing, and oral) - Strong leadership and team management skills - Exceptional problem-solving and decision-making abilities - Proficiency in MS Excel, Word, and PowerPoint - In-depth knowledge of Front Office operations and hotel service standards - Ability to work flexible hours, including nights, weekends, and holidays - Excellent interpersonal and communication skills - Strong attention to detail and ability to multitask in a fast-paced environment - Knowledge of hospitality industry best practices - Ability to speak other languages and basic understanding of local languages (preferred) Additional Information: - Strong leadership, interpersonal, and training skills - Good communication and customer contact skills - Results and service-oriented with an eye for details - Ability to multi-task and work well in stressful and high-pressure situations - A team player and builder - A motivator and self-starter - Well-presented and professionally groomed at all times,