Driver Service Manager

About Uno Tasker:

Uno Tasker is a dynamic platform revolutionizing how on-demand services are delivered. We connect skilled professionals (Taskers) with customers in real time, offering everything from errands to specialized services. As we grow, ensuring a high-quality, scalable, and engaged supply of drivers is critical to our mission.

Role Overview:

We’re seeking an experienced & analytical Driver Service Manager to own and optimize the end-to-end lifecycle of our driver community. You’ll be responsible for acquisition, onboarding, engagement, and retention strategies, ensuring our driver supply meets demand and delivers an exceptional experience.

Key Responsibilities:

1. Category Ownership: Define and execute strategies for growing and managing the driver category, including acquisition, onboarding, training, and performance optimization.
2. Driver Acquisition: Develop sourcing campaigns (online and offline) to attract qualified drivers based on geographic and service needs.
3. Onboarding & Training: Design and implement scalable onboarding processes, ensuring drivers meet quality, compliance, and service standards.
4. Performance Management: Monitor and improve driver KPIs such as acceptance rate, reliability, customer satisfaction, and retention.
5. Engagement & Retention: Build programs to foster loyalty, reduce churn, and maintain active supply through rewards, incentives, and community-building efforts.
6. Data-Driven Decision Making: Use data and insights to track category performance and identify areas for improvement or innovation.
7. Cross-Functional Collaboration: Work closely with Product, Marketing, Operations, and Customer Support to improve driver experience and service quality.
8. Compliance: Ensure drivers adhere to legal, safety, and operational standards set by the platform and local regulations.