Domestic BPO Outbound Sales Process Trainer

We are seeking an experienced and motivated BPO Sales Trainer

Key Responsibilities:

• Develop Training Programs

  : Design and structure engaging sales training materials, modules, role-plays, manuals, and digital resources, aligned with business goals.

• Deliver Effective Training

  : Conduct onboarding, new hire, refresher, soft skills, and sales process training sessions. Facilitate interactive workshops and one-on-one coaching sessions.

• Performance Analysis

  : Monitor sales team performance post-training, analyze gaps using data-driven insights, and recommend tailored improvement plans.

• Skill Enhancement & Coaching

  : Focus on strengthening communication, product knowledge, lead conversion skills, and objection handling techniques.

• On-Floor Support

  : Work closely with the team on the floor, offering real-time coaching and feedback.

• Ensure Process Adherence

  : Train employees to follow the company's structured sales processes, scripts, and compliance standards.

• Training Evaluation

  : Continuously assess the effectiveness of training initiatives and update content to ensure relevance and impact.

• Knowledge Base Management

  : Create and maintain up-to-date training documentation, FAQs, and job aids for consistent knowledge delivery.

Qualifications & Experience:

• Minimum

  3-5 years of experience

  in sales training, preferably in a BPO or outbound sales environment.
• Proven ability to lead and coach sales teams to meet or exceed performance targets.
• Bachelor's degree preferred. Certification in Training, Sales, or Soft Skills will be an added advantage.

Skills Required:

• Sales Expertise:

  Deep understanding of sales fundamentals, conversion techniques, and objection-handling strategies.

• Communication Skills:

  Clear and persuasive verbal and written communication, including the ability to simplify complex ideas.

• Training Mindset:

  Ability to build scalable, learner-focused training strategies that address both skill and mindset.

• Analytical Thinking:

  Skilled in interpreting performance data to identify trends, gaps, and opportunities for improvement.

• Interpersonal Intelligence:

  Can foster trust and openness in trainees while giving constructive, actionable feedback.

• Adaptability:

  Able to customize training methods based on individual learning styles, seniority, and performance level.

• Coaching Orientation:

  Passion for mentoring and motivating others, with the patience to guide both fast and slow learners.

• Professional Maturity:

  Maintains poise, empathy, and neutrality while handling performance concerns or difficult trainees.

Why Join Us

Shape the future of our sales force. As a BPO Sales Trainer at TQV, you'll empower individuals to exceed targets, grow professionally, and represent the brand with confidence. This is your chance to build a training culture that drives performance and business success.