Domestic BPO Outbound Sales Process Trainer

As an experienced and motivated BPO Sales Trainer, you will play a critical role in shaping the performance and effectiveness of sales professionals at all levels. Your primary responsibilities will include: - Develop Training Programs: Design engaging sales training materials, modules, role-plays, manuals, and digital resources aligned with business goals. - Deliver Effective Training: Conduct various training sessions including onboarding, new hire, refresher, soft skills, and sales process training. Facilitate interactive workshops and one-on-one coaching. - Performance Analysis: Monitor sales team performance post-training, analyze data-driven insights, and recommend tailored improvement plans. - Skill Enhancement & Coaching: Focus on strengthening communication, product knowledge, lead conversion skills, and objection handling techniques. - On-Floor Support: Provide real-time coaching and feedback to the sales team on the floor. - Ensure Process Adherence: Train employees to follow structured sales processes, scripts, and compliance standards. - Training Evaluation: Continuously assess the effectiveness of training initiatives and update content for relevance and impact. - Knowledge Base Management: Create and maintain up-to-date training documentation, FAQs, and job aids for consistent knowledge delivery. Qualifications & Experience: - Minimum 3-5 years of sales training experience, preferably in a BPO or outbound sales environment. - Proven ability to lead and coach sales teams to meet or exceed performance targets. - Bachelors degree preferred. Certification in Training, Sales, or Soft Skills will be an added advantage. Skills Required: - Sales Expertise: Deep understanding of sales fundamentals, conversion techniques, and objection-handling strategies. - Communication Skills: Clear and persuasive verbal and written communication. - Training Mindset: Ability to build scalable, learner-focused training strategies addressing both skill and mindset. - Analytical Thinking: Skilled in interpreting performance data to identify trends and opportunities for improvement. - Interpersonal Intelligence: Foster trust and openness in trainees while giving actionable feedback. - Adaptability: Customize training methods based on individual learning styles and performance levels. - Coaching Orientation: Passion for mentoring and motivating others with patience. - Professional Maturity: Maintain poise, empathy, and neutrality during performance concerns or difficult situations. Join us as a BPO Sales Trainer at TQV to shape the future of our sales force, empower individuals to exceed targets, and build a training culture that drives performance and business success.,