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Domestic and International Call Centre Email/Chat/Voice

Domestic and International Call Centre Email/Chat/Voice

Best Placement Services

0 - 2 years

1 - 4 Lacs

gurugram jaipur mumbai (all areas)

Posted:1 week ago| Platform:

Apply

Skills Required

voice process quality analysis call center bpo international call center us shift kpo non voice it customer relationship backend domestic bpo customer care customer life cycle management customer retention night shift international bpo international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

**Position for a social media giant**

Multiple roles available

call center

Candidate should have excellent problem solving capabilities and lateral thinking skills.
Good Knowledge of Audit and Evaluation function.
Analytical bent of mind.
Ability to handle pressure and a natural go better.
Ability to lead associates and drive Quality culture.
Understanding of the Business situation and capability to address issues.
Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skill. Must be able to conduct audits for trainees during training and OJT (over and above floor audits). Driving quality initiatives in the team.
Take care of Attendance Management.
Responsible for Audit Accuracy & Quality Improvements.

Desired Candidate Profile

Should have a good command on Operational skills.

Should have good knowledge of Excel to make reports in reference to performances.

Perks and Benefits

International

WhatsApp number

9781021114

Mail Id- bps0172@gmail.com Age Limit 18 to 32

Graduate any degree or diploma can apply

Salary 15000 to 35000 and incentive 1 lakh

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