Documentation Manager – Australian Migration Services – GSM

Company Description

ACET is a global recruitment and migration specialist headquartered in Australia with offices in Sydney, Melbourne, Perth and Darwin dedicated to helping individuals, families and businesses navigate the complex Australian visa and immigration system. We are seeking a detail-oriented and experienced Documentation Manager to oversee the preparation, quality control and submission of migration documentation in accordance with Australian immigration laws and Department of Home Affairs (DHA) standards. The ideal candidate will lead a team of documentation officers and coordinators, ensure timely and accurate document handling and collaborate with Registered Migration Agents and case

managers to support client migration outcomes.

Key Responsibilities

• Must manage and lead case officers
• Lead, mentor and supervise a team of documentation officers in the preparation of visa and migration documentation.
• Ensure all documentation is complete, accurate and compliant with current DHA requirements and migration regulations.
• Liaise with migration agents, legal professionals and clients to gather necessary documents and clarify requirements.
• Review and audit case files for completeness and quality before submission.
• Maintain internal documentation templates and ensure consistency and updates as per regulatory changes.
• Monitor deadlines and track documentation progress to ensure timely visa submissions.
• Implement quality assurance measures and provide training to the documentation team on best practices and legal compliance.
• Manage escalated documentation queries and issues with professionalism and efficiency.
• Stay updated with changes in Australian immigration laws, policies and documentation standards.
• Contribute to the development of SOPs and knowledge base for internal team use.

Qualifications and Experience:

• Bachelor’s degree in law, Business Administration
• Minimum 3–5 years of experience in Australian migration documentation or case preparation (RMA experience preferred).
• Proven leadership or supervisory experience in a documentation or case management team. 
• Strong understanding of visa categories including skilled, family, employer-sponsored and student visas. 
• Familiarity with Immi Account, VEVO, Skill Select and other DHA systems. 
• Excellent organizational, proofreading and communication skills.
• Ability to work under pressure and manage multiple priorities with high attention to detail.
• Proficiency in MS Office, CRM systems and document management tools.

Desirable Attributes:

• Experience working in a Registered Migration Agent (RMA) or immigration law firm environment. 
• Strong interpersonal skills with the ability to manage client communication when necessary. 
• A commitment to continuous improvement and team development.