Dms Executive

Key Responsibilities:

• • User Support & Training
• • Act as the first point of contact for sales representatives, distributors, and supervisors for DMSSFA-related queries.
• • Provide training and refresher sessions to new and existing users on system functionalities.
• • System Monitoring & Issue Resolution
• • Monitor daily transactions, order flows, and synchronization between DMS and SFA.
• • Troubleshoot and resolve user-reported issues (login, data sync, order booking, schemes visibility, etc.).
• • Escalate complex issues to IT or vendor teams and follow up until closure.
• • Data Management & Reporting
• • Ensure data accuracy across DMS–SFA (product master, price lists, schemes, customer details).
• • Generate and share reports on system usage, error logs, and support tickets.
• • Work with sales teams to validate order and scheme data discrepancies.
• • System Enhancement & Testing
• • Gather feedback from users to improve system usability.
• • Participate in UAT (User Acceptance Testing) for new features or updates.
• • Coordinate with vendors for implementation of patches, upgrades, and bug fixes.

Required Skills & Competencies:

• • Strong understanding of Sales Force Automation (SFA) and Distributor Management Systems (DMS).
• • Knowledge of FMCG / Consumer Goods distribution processes (order booking, inventory, schemes, claims).
• • Good problem-solving and analytical skills to identify and resolve issues quickly.
• • Strong communication skills to interact with field teams, distributors, and technology partners.
• • Ability to handle multiple support tickets and prioritize based on business needs.
• • Proficiency in MS Excel, reporting tools, and ticketing systems.

Qualifications:

• • Graduate in IT, Computer Science, Business, or related field.
• • 2–5 years of experience in DMS / SFA support role (FMCG or similar industry preferred).
• • Experience in tools such as Botree, Bizom, Salesforce SFA, or similar platforms is an added advantage.