Dixit Infotech Services Pvt. Ltd. logo

Dixit Infotech Services - L2 Desktop Support Engineer

5 years

0 Lacs

mumbai metropolitan region

Posted:22 hours ago| Platform: Linkedin logo

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Skills Required

support resolve software network installation configuration maintenance vpn wan patch management antivirus inventory compliance reports documentation troubleshooting tcp ip dhcp communication service

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities

  • Provide L2 technical support for desktops, laptops, printers, and other end-user devices
  • Troubleshoot and resolve hardware, software, and network-related issues escalated from L1 support
  • Perform installation, configuration, and maintenance of Windows OS, Microsoft 365, and standard applications
  • Manage and support Active Directory, user account setup, and permissions
  • Support VPN, LAN, WAN, and Wi-Fi connectivity issues
  • Perform system upgrades, patch management, and antivirus updates
  • Maintain IT asset inventory and ensure compliance with IT policies
  • Prepare and maintain incident reports, technical documentation, and root cause analyses
  • Provide remote support and on-site troubleshooting as required

Required Skills & Experience

  • 5+ years of experience in Desktop / IT Support, with at least 2 years in L2 support
  • Strong knowledge of Windows 10/11, Microsoft 365, Outlook, and Active Directory
  • Experience with remote support tools (i.e., TeamViewer, AnyDesk, or SCCM)
  • Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Excellent troubleshooting, communication, and customer service skills
(ref:hirist.tech)

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