0 - 1 years

2 - 4 Lacs

Posted:15 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Background:

  • Inspiroz is searching for a Dispatcher Executive to join our team.
  • The Dispatcher Executive will be responsible is to monitor the ticketing portal and assigning the new tickets to appropriate resources.

Job Duties (including but not limited to):

  • Log all Incident/ Service request details, allocating categorization and prioritization codes
  • Ensure that the Ticket Assignment SLA targets are achieved daily
  • Make decisions quickly, often with limited information
  • Review and analyze the service boards and follow-up with support team
  • Process handoffs between teams and team members
  • Escalate major Incidents to appropriate team members
  • Take ownership of tasks and follow through to ensure complete resolution
  • Experience working in a team-oriented, collaborative environment

What Our Ideal Candidate Will Bring:

  • The successful candidate should have a bachelors degree or equivalent certifications
  • Minimum 0-1 years of customer service experience as a Dispatcher
  • Possess great attention to details.
  • Knowledge of IT based solutions will be an added advantage
  • Work schedule as 5 days 10 hours shifts a week, mix of days and nights

Skills

  • A positive personality, attitude, happy and a team player
  • Excellent customer service skills
  • Excellent and Fluent English verbal and written communication skills

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