Dispatch Supervisor

Job Summary

We are currently seeking an experienced and reliable Transportation Dispatch Supervisor – Canada/US Freight to join our team. As a Supervisor, you will handle and coordinate logistics and transportation operations, ensuring smooth and efficient communication and coordination between drivers, customers, and service providers.

Responsibilities

• To monitor and track shipments to ensure on-time and efficient deliveries.
• To design and optimize delivery routes, keeping regular communication with drivers to ensure smooth operations.
• Address unexpected route changes, road construction issues, or delays, collaborating with drivers to find efficient alternate routes.
• To ensure drivers have all necessary documentation and load information to meet customer expectations while complying with HOS regulations.
• Foster positive relationships with drivers, co-workers, and clients, maintaining a respectful and professional attitude.
• Map routes effectively, ensuring timely and efficient dispatch operations.
• To ensure seamless coordination in a non-asset-based environment, leveraging external carriers for freight movement.

Skills

• Willing to work in a Canada Blended Process (calls & emails) during Canada timings.
• Strong understanding of route mapping to ensure operational efficiency.
• Excellent problem-solving, and decision-making skills to address customer and operational challenges.
• Ability to handle difficult situations with professionalism and composure under pressure.
• Proficiency in both verbal and written communication, with a strong fluency in English.
• Familiarity with email correspondence, spreadsheets, and transportation management systems is essential.
• Detail-oriented with strong skills in basic math and calculations for shipment tracking.
• Proven multitasking abilities and the capability to make quick, independent decisions.
• Committed to delivering high-quality results that align with performance targets and client expectations.
• Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously.
• Ability to follow and implement established quality standards, ensuring seamless dispatch operations.

Education and Experience Requirements

• Bachelor's degree in any field
• 3+ years in TRUCKING DISPATCH (warehouse/logistics experience does not apply
• Supervisory experience preferred

Work Schedule

• 4-days a week and 3 rotational days off
• Night shifts

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Shift allowance

Application Question(s):

• How many years of experience do you have in team management and Supervison?
• Have you supervised or led a dispatch team before?

Experience:

• Dispatching: 3 years (Required)

Work Location: In person