Director, User Interface/User Experience

Job Description

Description At Salesforce, Design and User Experience is at the heart of how we help people work more effectively. We’re looking for a seasoned design leader and product builder to shape our digital experience platform—empowering businesses to build meaningful, engaging experiences across every touchpoint. You’ll lead a team of talented designers, working closely with cross-functional partners in product, engineering, and research to bring powerful, user-centered solutions to life. Together, you'll help transform CRM into a forward-looking, intelligent system of action—redefining how users engage with data, automation, and customers. You will drive the design of AI-led and agentic experiences, leveraging contextual insights, smart assistance, and natural interactions to streamline workflows and boost productivity. You’re a strong systems thinker with deep product sensibility and empathy for users. You thrive on simplifying complexity and love building elegant solutions that ship. This is your opportunity to define the next generation of CRM. Responsibilities Manage and develop a team of talented designers Recruit, nurture and retain best-in-class talent Influence and compellingly communicate the vision to a wide variety of key stakeholders Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing Solve complex UX design problems across multiple channels Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research Work with engineering to deliver final product Reinforce a design-thinking culture that leverages the best product, technology and innovative talent Own various application interfaces Work with devs and QE to deliver polished final product Evangelize SLDS interface guidelines and design patterns. Experience / Skills Required Managed an entire product lifecycle from concept to release 10+ years of experience designing and delivering products in cross-functional teams from start to finish 3+ years of management experience A strong passion for managing and mentoring designers Deep understanding of user-centered design methods and best practices - and you’re always looking to improve on your process The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts Power to influence others and build consensus, while dealing with ambiguity Self-motivated, a good communicator, and able to balance great design with meeting short deadlines Experience using analytics, user research and other approaches to help make decisions and iterate on the product Constant drive to stay up-to-date with the latest industry news and developments. A deep appreciation and talent for simple solutions to complex problems Expert knowledge of design tools such as Sketch, Photoshop, Illustrator BA/BS or MA/MS in design related field, or equivalent experience Bonus Experience working in design systems Experience with CRM or enterprise software Experience working in design systems Show more Show less