Director

You will be joining R1, a leading provider of technology-driven solutions that assist hospitals and health systems in managing their financial systems and enhancing patient experience. R1 combines the expertise of a global workforce of revenue cycle professionals with advanced technology platforms, including analytics, AI, intelligent automation, and workflow orchestration. At R1, we encourage bold thinking to foster innovation and growth for all. We value purposeful partnerships built on transparency and inclusion, creating a global community of engineers, healthcare operators, and RCM experts dedicated to exceeding expectations. R1 India has been recognized as one of the Top 25 Best Companies to Work For in 2024 by the Great Place to Work Institute. This recognition follows our previous ranking in the Top 50 in 2023. Our commitment to employee well-being and diversity is evident through accolades such as being among the Best in Healthcare and Top 100 Best Companies for Women. We are focused on transforming the healthcare industry through innovative revenue cycle management services that drive efficiency for healthcare systems, hospitals, and physician practices. With a workforce of over 30,000 employees globally, including 16,000+ in India across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture that values every employee. Position Title: Director Quality and Process Improvement Function: Process Quality (Physician & Enterprise) Location: Gurgaon, Noida Shift Timings: 16:00 to 01:00 Hrs Reporting To: Sr. Director Responsibilities: - Lead Revenue Cycle Quality Assurance and Continuous Improvement initiatives - Develop Process Improvement Strategy as a Thought Leader - Act as a change agent to align goals with Operations for optimal success - Drive outcome-based quality programs for profit function - Identify and implement revenue cycle improvement opportunities - Stay updated on billing guidelines, CMS updates, and industry dynamics - Implement Lean Six Sigma approach for problem-solving - Ensure delivery of quality services in compliance with policies and standards - Focus on employee training and development, preparing developmental plans - Manage resource utilization and staffing requirements Experience: - Minimum 15 Years of Experience in BPO/ITES managing Quality Assurance and Process Improvement, with 10 years in RCM/US healthcare preferred Minimum Qualification: - Graduation - Certification in Lean Six Sigma (Black Belt) preferred Key Competencies: - Analytical Skills - Ability to translate concepts into measurable results - Problem Solving - Drive results in complex environments - Strong communication and leadership skills - Interpersonal Skills - Build trust with operations leaders and counterparts - Proficiency in Microsoft Office Suite, Visio, and analytical tools Join our dynamic team at R1 to collaborate, innovate, and make a meaningful impact in the healthcare industry. Embrace opportunities for growth, learning, and contributing to the communities we serve worldwide. Our culture of excellence, customer success, and patient care, coupled with competitive benefits, creates a fulfilling work environment.,