Director of Operations

Position Title:

Location:

Reports To:

Travel:

About ISC:

India Sponsorship Committee (ISC) is a purpose-driven organization dedicated to

transforming the lives of children, women, and marginalized communities through education,

empowerment, and sustainable development. Our work is rooted in integrity, impact, and

inclusivity as we strive to build resilient, accountable, and compassionate communities.

Position Summary:

The Director Operations is a pivotal leadership role responsible for driving operational

excellence, building and empowering high-performance teams, and fostering an ecosystem of

accountability and innovation. This role demands a seasoned leader with a proven track

record of managing complex operations, delivering results, and strengthening both internal

systems and external relationships. The ideal candidate will be a strategic thinker, a master of

execution, and an exceptional communicator capable of inspiring trust and engagement

across diverse stakeholders.

Key Responsibilities:

Operational Excellence:

Lead ISC's operational strategy with a relentless focus on efficiency, scalability, and

quality outcomes.

Design, implement, and continuously refine processes, workflows, and systems to

enhance program delivery and organizational performance.

Ensure the highest standards of governance, compliance, and risk management while

building resilient operational frameworks.

Drive data-informed decision-making by implementing robust monitoring, evaluation,

and reporting systems.

Champion innovation and best practices in field operations, logistics, resource

management, and cost optimization.

Establish a culture of excellence, discipline, and results-driven execution across the

Strong and Proven Leadership:

Build, mentor, and lead cross-functional teams with a focus on accountability,

ownership, and continuous learning.

Inspire and motivate teams by setting clear expectations, offering constructive

feedback, and recognizing high performance.

Cultivate leadership at all levels by identifying and nurturing internal talent and

promoting a culture of empowerment.

Lead organizational change initiatives with confidence, adaptability, and empathy.

Foster collaboration between programs, fundraising, finance, and governance teams to

achieve shared objectives.

Fundraising Innovation and Partnership Retention:

Spearhead efforts to diversify funding streams through grants, CSR partnerships, and

strategic donor engagements.

Develop and implement forward-thinking fundraising strategies that enhance ISC's

sustainability and mission alignment.

Proactively explore new opportunities while ensuring stewardship and deepening

relationships with existing donors and partners.

Lead assessments and benchmarking exercises to continually enhance fundraising

approaches and outcomes.

CSR Communications and External Relations:

Serve as the face of ISC in corporate and philanthropic circles, communicating

impact, needs, and opportunities with credibility and passion.

Develop and lead structured communication plans for CSR engagement, donor

reporting, social media, newsletters, and impact storytelling.

Ensure transparency and clarity in reporting by designing frameworks for data-driven

communication and effective stakeholder engagement.

Align ISC's messaging with its mission and values while strengthening brand

reputation and thought leadership.

Internal Communications and Culture Building:

Establish transparent communication channels that foster collaboration, alignment,

and trust across teams.

Champion organizational values of integrity, empathy, and inclusion, ensuring that

every team member feels heard and supported.

Lead internal forums for knowledge sharing, performance reviews, and cross-

learning.

Drive initiatives that enhance organizational morale, professional growth, and

employee wellbeing.

Accountability and Compliance:

Develop clear accountability structures with measurable performance indicators

across departments. Lead internal audits, process reviews, and compliance checks to ensure regulatory and

donor requirements are met with integrity.

Promote ethical practices and safeguard policies to protect both beneficiaries and

team members.

Key Skills and Qualifications:

10+ years of leadership experience in operations within non-profit, development, or

CSR sectors.

Demonstrated ability to scale operations, manage large teams, and implement

complex processes with precision.

Proven track record of fundraising success, donor relationship management, and

partnership development.

Strong business acumen with an eye for cost control, process improvement, and

resource optimization.

Exceptional communicatorboth written and verbalwith experience in stakeholder

engagement, reporting, and public representation.

Analytical, detail-oriented, and capable of driving systemic change with agility and

resilience.

Experience managing multi-location teams and aligning cross-functional objectives

with organizational strategy.

Passionate about creating an environment of trust, accountability, and impact.

Preferred Attributes:

Experience leading CSR initiatives and managing corporate partnerships at scale.

Familiarity with donor reporting requirements, compliance audits, and governance

frameworks.

Expertise in digital tools for communication, CRM, reporting, and fundraising.

Ability to translate data into compelling narratives that drive engagement and action.