Director of Catering Sales

You will be working in the Sales Department and providing leadership in all selling activities within the company. Your main responsibility will be to maximize sales through collaboration with revenue-generating departments and other employees. As the Associate Director of Sales, Sales Manager, Sales Executive, and Sales Coordinator, your duties will include administrative tasks such as developing, implementing, and evaluating the hotel's Sales Strategy to achieve revenue goals. You will ensure that Sales activities are in line with the Corporate Marketing Strategy and represent the Marketing function on the company's Executive Committee when needed. You will oversee the preparation and update of Sales Departmental Operations Manuals and conduct regular departmental communications meetings. It will be your responsibility to review sales files and systems to ensure correct booking procedures are followed, including group room and meeting bookings. In terms of customer service, you will monitor all employees to ensure they deliver exceptional guest service at all times. You will provide feedback to the Head of Department as needed and ensure that Sales employees provide excellent service to internal customers in other departments. Handling guest and internal customer complaints and inquiries promptly and courteously will also fall under your duties. Maintaining positive interactions with guests and colleagues while fostering good working relationships will be crucial in this role. Your focus will be on providing outstanding service and resolving issues satisfactorily to ensure a positive experience for all customers.,