Director, IT Operations

As the Director of IT Operations at Trimont, you will be responsible for overseeing infrastructure and end-user support for Trimont's two office locations in Hyderabad and Bengaluru, as well as for remote employees throughout India. Your primary focus will be to ensure a reliable, resilient, secure, and high-performance computing environment for team members in India. **Key Responsibilities:** - Deliver exceptional customer service to team members through an outsourced help desk. - Develop and evaluate help desk metrics for ongoing enhancements. - Oversee the technological components of office relocations and new office setups in India. - Acquire and maintain essential hardware to support business operations, including laptops, servers, and networking equipment. - Address infrastructure security vulnerabilities within established Service Level Agreements (SLAs). - Partner with the security team to implement new security initiatives. - Negotiate contracts with key Information Technology (IT) infrastructure vendors. - Manage relationships with IT infrastructure vendors. - Uphold and adhere to the IT infrastructure roadmap. - Plan, forecast, and oversee technology operational expenditures. **Qualifications Required:** - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline. - 7+ years of experience in IT operations. - Familiarity with IT governance, risk, and compliance (GRC) frameworks, Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (COBIT), and cybersecurity concepts. - Knowledge of IT budgeting, procurement, and invoice processing. - Demonstrated success in managing and planning IT operations. - Established success in managing vendor relationships. - Strong analytical, problem-solving, and communication abilities. - Capable of working independently and collaboratively. - Attention to detail with a dedication to producing high-quality work. - Skilled in Microsoft Office and Microsoft technologies and platforms, including Azure. - Experience in highly regulated sectors, such as financial services. Trimont is an equal opportunity employer committed to supporting and celebrating diversity in the workplace. The company maintains a drug-free policy to ensure a secure and productive space for all team members. If you require accommodation or assistance with the application process and/or using their website due to a disability, feel free to contact Trimont.,