Job
Description
Overview Founded in 1988 and headquartered in Atlanta, Georgia Trimont (trimont,) is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit, We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do, Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration, Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers, Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors, Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities There are no limits to what we as team members as an organization, can achieve together, Job Summary The Director of IT Operations will oversee infrastructure and end-user support for Trimont's two office locations in Hyderabad and Bengaluru, as well as for remote employees throughout India As operations expand in India and additional infrastructure resources for cloud engineering are added, this role may include direct reports Responsibilities include coordinating and directing contracted help desk services and nurturing relationships with key outsourced IT service providers Additionally, this position will primarily manage global financial processes related to IT services, hardware, and software The central aim of this role is to ensure a reliable, resilient, secure, and high-performance computing environment for team members in India, Responsibilities Deliver exceptional customer service to team members through an outsourced help desk, Develop and evaluate help desk metrics for ongoing enhancements, Oversee the technological components of office relocations and new office setups in India, Acquire and maintain essential hardware to support business operations, including laptops, servers, and networking equipment, Address infrastructure security vulnerabilities within established Service Level Agreements (SLAs), Partner with the security team to implement new security initiatives, Negotiate contracts with key Information Technology (IT) infrastructure vendors, Manage relationships with IT infrastructure vendors, Uphold and adhere to the IT infrastructure roadmap, Plan, forecast, and oversee technology operational expenditures, Ensure prompt entry of technology expenses into the payables system, Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, 7+ years of experience in IT operations, Familiarity with IT governance, risk, and compliance (GRC) frameworks, Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (COBIT), and cybersecurity concepts, Knowledge of IT budgeting, procurement, and invoice processing, Demonstrated success in managing and planning IT operations, Established success in managing vendor relationships, Strong analytical, problem-solving, and communication abilities, Capable of working independently and collaboratively, Attention to detail with a dedication to producing high-quality work, Skilled in Microsoft Office and Microsoft technologies and platforms, including Azure, Experience in highly regulated sectors, such as financial services, Trimont is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members,
