Job Description Company Description Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. Overview Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking) b) Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA timeframes c) Provide support, direction for the IT Field support team and ensure the correct operational (e.g. incident, request, change, problem management) processes and procedures are adhered to at all times d) Assist with ticket management, reporting & SLA adherence in the IT Service Management tool (e.g. Service Now) e) Take ownership of any issues/escalations raised by the agency customer community f) Actively engage with the User community of all agencies, to develop credibility, understand requirements and anticipate needs g) Work closely with the IT Solution Centre and functional teams to ensure an up to date understanding of local IT environment and customer requirements h) Support and, when necessary, take the lead on Groupe initiatives/projects and operational matters as and when required i) Support and, when necessary, lead compliance and risk remediation work j) Assist IT country manager, as required, with procurement and budget processes Qualifications Proven technology skills – Microsoft (AD, O365, MS Office), Apple, HW management, Networking Show more Show less

Overview Job Description About Business Unit From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Responsible for facilitating affiliate marketing (Account) activities in collaboration with Account teams Proactively engage with Account management teams and assist with account strategies Responsible for delivering the needs of Account teams and work closely with our clients in delivering successful results Liaise with Account management teams to carry out various reporting and competitor tracking tasks Perform content and campaign reviews based on specified criteria Monitor account performance closely and work with Account teams, report any unusual spikes and lows in the accounts Review affiliate publisher pages and report discrepancies Sound knowledge of prioritizing the tasks based on the needs of account team Adapt to the changing environment quickly and equip with skills required to meet the role Able to plan and execute a variety of tasks within designated time frames, delivering high quality results Actively participate in client campaign planning and quarterly business reviews Qualifications A graduate in any discipline 4 - 7 years of exposure in digital media/client services role Sound knowledge of digital marketing platforms Basic knowledge of Affiliate Marketing A quick learner and a curiosity quotient Expert in excel functions and formulas Experience handling US/UK clients is a plus Strong written and verbal communication skills Sound knowledge on MS office suite Adapt to the changing environment and deliver under pressure Ability of multitasking and emphasis on attention to detail Ability to apply logical and analytical thinking Be a team player and work in a fast-paced environment Clear and effective communicator within CJ and when interfacing with advertisers A critical thinker and problem solver. Able to influence/develop account strategies that contribute to advertisers' overall objectives Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics. Show more Show less

Overview Job Description About Business Unit Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to execute campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client’s unique objectives. As a Full Stack Web Developer on the A&I team, you will play a key role in developing innovative, custom web-based tools that address business challenges and improve efficiency for our internal teams. You’ll engage in all aspects of the development lifecycle, including requirements gathering, technical design, development, testing, deployment, systems monitoring, and support. If you're passionate about creating scalable solutions and uncovering automation opportunities, we’d love to hear from you! Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Design and implement high-quality applications for internal users. Create code that is both effective and easy to maintain according to team standards. Maintain and enhance existing software solutions, including troubleshooting and resolving performance issues. Collaborate with other engineers to plan, prioritize, and develop deliverables within project timelines. Qualifications Must have: A strong candidate for this position will possess the following skills: A bachelor’s degree in computer science or a related field, or equivalent experience 7-9 years of experience in developing and successfully deploying software applications, or a strong technical background. Experience developing data-driven web applications with a solid understanding of HTTP, XML, JSON, and related web technologies. Proficiency in working with modern JavaScript frameworks such as Angular, RxJS, Redux, and TypeScript. Proficiency in UI design, with the ability to develop intuitive and streamlined UX using modern UI libraries and custom components. Experience with Node.js and backend JavaScript frameworks (e.g., Express, NestJS) is a plus. Experience building and consuming RESTful APIs. Strong understanding of version control systems, particularly Git. Fundamental knowledge of relational databases and the ability to write SQL queries (PostgreSQL, Oracle, MySQL, etc.). Experience working in Linux environments (e.g., CentOS, Ubuntu). Familiarity with Docker and scripting languages (e.g., Bash, Python, Perl, PHP) is a plus. Ability to work across a broad range of products and environments, managing multiple, competing priorities simultaneously. Strong troubleshooting skills with a creative approach to solving complex problems. Detail-oriented and self-motivated professional. Excellent team skills with the ability to collaborate effectively across diverse teams and projects. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics. Show more Show less

Overview Job Description About Business Unit SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities What you will do: (Roles and responsibilities) Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web-based business applications built on Microsoft and other Similar frameworks and Technologies. Excellent skills and hands on experience in developing frontend applications along with middleware and backend Maintain high standards of software quality within the team by establishing best practices and processes. Ability to think creatively to push beyond the boundaries of existing practices and mindsets. Use knowledge to create new and improve existing processes in terms of design and performance. Package and support deployment of releases. Participate , plan and execute in team building activities fun activities. Qualifications Essential skills & experience: Bachelor’s degree in Computer Science or a related field or have equivalent experience. 3-4 years of experience in Software Engineering. Demonstrated experience driving delivery through strong delivery practices, across complex programs of work. Strong communication skills Must be detail-oriented and can manage multiple tasks simultaneously. Willingness to learn new skills and apply them for developing new-age applications. Experience with web development technologies and frameworks including .Net Framework, REST APIs, MVC Working knowledge of database technology such as SQL, Oracle , DynamoDB. Basic Oracle SQL and PL/SQL is a must. Proficiency in HTML, CSS, JavaScript, and J-query Unit Testing (NUnit). Cloud (AWS/Azure). Knowledge of version control tools like GitHub, VSTS etc. is a must. Agile Development, Dev Ops (CI/CD). C# and .Net Framework, Web APIs Debugging, Troubleshooting skills Drive things independently with minimal supervision. Development web APIs in JSON and troubleshooting them during Production issues Desirable Skills & Experience API testing through Postman or Ready API Responsive web (Bootstrap). Experience with Unix/Linux command-line and bash shell is good to have. Experience in AWS, Redshift or equivalent databases, Lambda functions, Snowflake DB types. Proficient in Unix Shell scripting and Python. Knowledge of AWS EC2, S3, AMI etc. Security scan and Vulnerabilities fix for web applications. Kibana tool validations and analysis Personal Attributes Professionalism and integrity Self-starter Excellent command of verbal and written English Well organized, with the ability to coordinate development across multiple team members Commitment to continuous learning and team/individual growth Ability to quickly adapt to changing tech landscape. Analysis and problem solving skill Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics. Show more Show less

Overview Job Description How You’ll Make An Impact As the Director of the Operations Command Center (OCC) at Epsilon, you will be at the forefront of ensuring operational excellence for our client and product platforms. Through leadership, we will drive innovation and stability, minimizing system downtime while rapidly resolving incidents. You will drive partnership and collaboration with your peers to accelerate business priorities and exceed client expectations. By defining and driving pioneering process improvements, you will cultivate a culture of innovation and automation Your impact will extend through mentoring high-performing teams, managing vendor relations, and setting performance goals that propel Epsilon ahead of industry norms. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities What You’ll Achieve Partner with senior leadership to develop and implement innovative IT strategies for the Operations L1 team aligned with organizational goals. Lead OCC IT EI operations, optimizing processes, maintaining standards, and ensuring seamless partner engagement. Oversee daily critical issues and communicate effectively to minimize impacts. Ensure IT infrastructure aligns with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO). Collaborate with technology, security, and business partners to maintain Epsilon standards and policies. Build and mentor a high-performing IT team, encouraging collaboration to align technology with business priorities. Provide technical expertise to translate strategic outcomes into tactical execution. Establish performance goals and provide ongoing feedback, coaching, and development for continuous improvement. Research and analyze industry trends to benchmark organizational performance. Be responsible for vendor relationships to secure cost-effective, high-value service agreements. Participate in team/manager on-call rotations. Additional responsibilities as assigned. Qualifications What you’ll bring with you: 10+ years in leading technology operations teams, with at least 5 in a leadership role. Deep technical hands-on background in at least one technical domain (Network, Sys Admin, Engineering, etc). Demonstrable experience as a hands-on technical leader in a technical operations role. Ability to build strong relationships and deliver customer-centric outcomes. Effective communication, negotiation, and influencing skills at all organizational levels. Demonstrable track record developing and implementing technology operations strategies, and service management frameworks using SRE and automation. Strong analytical and problem-solving skills, focusing on operational excellence and automation. Ability to manage complexity and solve problems efficiently. Innovative mentality, continuously exploring new methodologies and technologies. Good knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS). Experience leading distributed teams providing 24/7 operational support. Working knowledge of cloud platforms like AWS, Azure, and Google Cloud. Strong knowledge of ITIL or other service management frameworks. Bachelor’s degree or equivalent experience in computer science, information technology, or related field; advanced degree preferred. Why You Might Stand Out From Other Talent Demonstrable experience leading the execution of technical projects (rolled out a tool, developed a system, etc. Experience working on physical servers and cloud-based system administration with command line/scripting experience. Experience Leading and Developing first level leaders who work hands on with their teams. Experience working effectively with technology, security, and business partners for multi-functional initiatives. Leadership in fast paced IT operations with 24/7 support for large-scale client and product platforms. Led transformational changes for improved operational efficiency via process optimization, automation, and innovative problem solving. Developed and implemented technology strategies aligned with business outcomes, fostering innovation and operational excellence. Demonstrable knowledge of modern technologies, including AI and machine learning, to enhance IT operations and client engagement. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Bring Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.