Director, Head of Domestic and Emerging Payments, GPS Operations

Location: Bangalore/ Hyderabad, India

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Director, Head of Domestic and Emerging Payments, GPS Operations

Role Purpose:

GPS Operations is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Global Payments Solutions (GPS) Operations provides the operational stewardship of the GPS franchise.

GPS offers cash management products and expertise with the ambition to be the world's best international cash management and payments provider and bring the whole of HSBC's network seamlessly to our clients. To achieve this ambition and to keep pace with the accelerating pace of change required by our clients, GPS has a GEC endorsed strategy that will fundamentally reshape Global Payments Solutions into a technology-enabled, globally connected payments franchise, better supporting clients' needs and leading the market.

The Global Lead for DOME ( Domestic and Emerging Payments ) Operations is a leadership role responsible for driving the optimal future state DOME Operations support model. This will primarily cover the standardization of current stock of processes to enable scale. This role will also lead the operational readiness for all major and medium technology enablers, driving an efficient automated future state. An outcome of these actions will enable revenue generating opportunities as well as cost savings as an outcome.

The role holder lead will work together with Product Owners, Transformation teams and Technology stakeholders. The position requires a deep understanding of the end-to-end payments lifecycle, emerging global and domestic payments infrastructure, and HSBC’s internal operational risk and control framework.

Principal responsibilities:

Operational Readiness and Delivery:

• Responsible to execute operations strategy for DOME globally.
• Support end-to-end readiness for new product launches, regulatory implementations, market specific upgrades and move toward Future State Architecture.
• Drive towards a targeted ops model (front to back) supporting DOME.
• Identify processes variations across DOME and drive standardization.
• Review, challenge and support the end-to-end solution design for new and existing rollouts and changes, ensuring operational scalability and efficiency.

Leadership & Stakeholder management:

• Represent Operations in global and regional governance forums for payments operations, readiness and resiliency.
• Lead and develop a high-performing regional team focused on readiness and incident response.
• Build strong relationship with Heads of Payments, COO ( Chief Operating Office ) functions, Technology, Product Owners. Transformation and client services.
• Manage a wide range of senior stakeholders.
• Provide leadership by example, driving HSBC values through regular engagement.

Requirements

• Fluent in working across multi-disciplinary and multi-cultural work environments.
• Strong Payments technical background with the ability to contextualize technical requirements into executable business activities and deliverables.
• Strong knowledge of global payment systems, regulatory landscape and emerging payment technologies.
• Experience in managing a highly regulated function mitigating risk through appropriate controls.
• Adept and negotiating and influencing at all levels, and internationally.
• Deep planning, organizational and risk management skills.
• Proven ability to analyze, synthesize and take decisions / make timely recommendations on complex issues
• Ability to create and manage virtual teams to solve problems.