Posted:None|
Platform:
Work from Office
Full Time
Hiring for a client of HeadSpace HR
Job Location: Noida (prefer candidates from North India only)
Shift Timing: US time zone
Seeking a highly skilled Customer Support Lead, with strong leadership capabilities and prior experience in a similar profile for a Global SAAS provider
Ability to acquire an In-depth knowledge of the SAAS platform in the shortest period of time, to effectively oversee the provision of L1 and L2 support to the company's global clientele.
Ability to guide the team in troubleshooting and resolving platform-related issues.
Leadership and Team Management
Customer-Centric Approach:
Communica=on and Empathy
Problem-Solving Skills
Quality Assurance
NPS Scores and Continuous Improvement
Data-Driven Decision-Making
Cross-Functional Collaboration
Training and Development
Headspace Hr
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