Director, Customer Success

ModMed Technologies India Private Limited

6 - 11 years

22 - 27 Lacs

hyderabad

Posted:20 hours ago| Platform:

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Skills Required

kpi social media finance director healthcare support professional cost recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

List the primary duties/responsibilities in order of importance (from most to least)
Include the percentage of time spent or required for each activity
For each primary duty or responsibility, describe how it is accomplished
List the duties that account for more than 5 percent of time or are critical to the successful performance of the job
The duties and responsibilities should clearly describe why the job is different from other jobs in the same family in terms of the complexity of the work performed or the character of the work
As a member of the Customer Success Leadership Team, ensure all policies, KPI s, SOP s etc. are aligned/match across offices.
Manage all Customer Success team staff activities, onboarding, internal training, hiring, KPI/metrics, CSAT, etc. (Professional Services, Customer Success Coordinators, Project Coordinators, Customer Education, Operations)
Drive communication and alignment amongst the teams - internal India and Global Customer Success.
Develop and deploy the overall 3 year CS India Organization , Strategy , Needs and Budget.

ModMed Benefits Highlight:

At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning ,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

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