11 Support Professional Jobs

Candidates should have 3 to 5 years of experience in a support role, with knowledge of PostgreSQL being advantageous, and the ability to speak foreign languages in the APAC region is preferred Program/Project Overview Visa Clearing Exchange (VCX) is a software provided by Visa to support VisaNet endpoints in sending and receiving clearing files It acts as the interface between an endpoint processing centers internal payment processing system and VisaNet, preparing outgoing clearing files for transmission and receiving incoming clearing files VCX offers functionalities such as duplicate file detection, error reporting, secure file transfers, and translation capabilities It supports Linux and Windows operating systems and features a web-based client-server architecture Assistance with VCX Migration Tasks: This involves software installation (particularly Node js applications) and system navigation on both Windows and Linux platforms Technical Support and Troubleshooting: Providing technical support and troubleshooting during migration phases to ensure smooth processes Database Migration and Querying: Performing database migration and querying tasks as required, particularly with PostgreSQL Learning and Assisting with VCX Application Flow: Understanding the VCX application flow to assist clients and troubleshoot issues effectively Effective Communication: Communicating effectively with clients and team members to ensure smooth migration processes These deliverables are aimed at supporting the VCX Migration project in the APAC region, with a team of contractors based in Bangalore

In This Role, You Will: Partnering with Customer Success Managers to monitor the adoption of contracted products Create a plan to increase the usage of underutilized products Participate in regular standing customer calls and contribute product knowledge and best practice recommendations to propose solutions that help customers meet their objectives for using Cvent Maintain high customer satisfaction throughout the customer s journey by being an integral part of the account team Identify areas of dissatisfaction and create a plan to address them in collaboration with the CSM and AM Pull account metrics and participate in ABR/QBR discussions with customers Guiding customers and CSMs through just-in-time success activities for Enterprise & TPP customers Maintain a high level of product knowledge across the Cvent platform Liaison with internal teams such as Support, Professional Services, Product Management, App Support, Solutions Specialist, and Account Managers for customer issues and projects to ensure a cohesive customer experience Execute assigned CTAs as per playbook expectations and if needed deviate from the outlined process to achieve ARR, Adoption, CSAT, etc Consistently meet internal/external deadlines Develop expertise in leveraging different systems such as CVII, Gainsight, Wiki, Box,Salesforce, Cvent Community, and Sigma Maintain real-time documentation of customer interactions, actions taken, and outcomes achieved Be resourceful, when the situation demands to meet/exceed customer need Heres What You Need: Graduate or postgraduate degree or equivalent applicable experience Minimum of 4 years of work Customer-facing experience in technical support, customer success, or sales role preferred Excellent communication skills in English (spoken and written) Aptitude for learning and applying new technologies and industry-specific business knowledge Demonstrates the ability to work on multiple concurrent internal and customer-facing tasks/projects Displays ownership and accountability toward working with various stakeholders and meeting deadlines Experience/expertise in web-based applications as well as office productivity tools such as MS Excel, Word, and PowerPoint is required Ability to work independently and manage multiple projects, responsibilities, and competing priorities in a fast-paced environment Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports

Job Description 1.) Responsible for executive support, including the advanced technological/executive needs of corporate customers 2.) This role will be required to deliver extensive Apple Mac support to corporate executives 3.) Ability to resolve break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments. 4.) Identify, resolve and escalate business issues as appropriate 5.) Deliver executive support for special events 6.) Develop and maintain support Documentation 7.) Provide reports to management regarding technical challenges found within the environment and submit recommendations on possible solutions 8.) Proficient with supporting the following operating systems Apple Mac OS, Windows 11, iOS, and Android 9.) Advanced skill in the use of Office 365 Software 10.) Excellent communication skills - verbal, written, and presentation 11.) Excellent critical thinking and analytical problem-solving skills 12.) Solid understanding of the capabilities and limitations of technology, especially in their usage for supporting business processes 13.) Communicate complex information into user-friendly terms. 14.) Essential Networking knowledge and troubleshooting skills including Wifi support 15.) Should have working knowledge on HDD Encryption, Antivirus and SCCM 16.) Should have experience of Handling migration projects as well as projects with more volume of user-s affected Qualification Details Essential Qualification: Graduate /Bachelor-s Degree in Engineering Preferred Qualification: MCSA, Apple Certified Support Professional (ACSP) Experience Details Essential Experience: Windows OS, Apple products, Office 365, HDD Encryption Preferred Experience: 5+ years of Experience Special Skill Essential : 1.) Hands on experience on Apple products (MAC OS, iPADs, iPhones, Macbook Air) 2.) Should have handled Senior Management/VIP Support 3.) Hands on experience on Windows environment and strong troubleshooting skills 4.) Should have Good Communication Skill 5.) Provide after hours and on-call support if required Preferred : 1.) Hands on experience on Apple products (MAC OS, iPADs, iPhones, Macbook Air) 2.) Should have handled Senior Management/VIP Support 3.) Hands on experience on Windows environment and strong troubleshooting skills 4.) Should have Good Communication Skill 5.) Provide after hours and on-call support if required

We are looking for an IT Support professional with experience in Linux servers (Ubuntu), network management, and firewalls The ideal candidate should have hands-on experience with networking devices and tools, along with basic knowledge of dialer servers (Asterisk and FreePBX) Strong troubleshooting skills and the ability to ensure system security and performance are essential

About the company: CoreOps.AI is a new age company founded by highly experienced leaders from the technology industry with a vision to be the most compelling technology company that modernizes enterprise core systems and operations. Website : www.coreops.ai We offer: A competitive compensation package, including base salary, performance-based commissions, and benefits. Opportunities for professional growth, training, and career advancement in a dynamic and rapidly evolving industry. Collaborative and inclusive work culture that values teamwork, innovation, and a strong commitment to customer success Key Responsibilities: Define and execute the technical roadmap for generative AI within cloud and on-prem data and analytics platform, aligning with the overall product strategy. Identify key opportunities, prioritize projects, and manage resources effectively to maximize impact across the portfolio. Collaborate closely with Product Management, UX Design, and Research teams as well as other CoreOps teams to ensure alignment between technical capabilities and user needs, delivering seamless and intuitive user experiences across various data and analytics products. S tay at the forefront of advancements in generative AI, LLMs, and related technologies. Provide technical guidance, conduct code reviews, and support professional development to build a high-performing team. Lead the technical design and direction of generative AI features within CoreOps product portfolio and customer data and analytics ecosystem, architecting scalable and robust solutions leveraging LLMs for critical tasks. Qualifications and Education Requirements Bachelor s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 15 years of professional experience in software engineering. 10 years of experience working in data and analytics or Business Intelligence. Experience building and deploying large-scale systems in a cloud environment. Experience bringing tech products to market at a enterprise scale. Preferred Skills: PhD in Computer Science or similar field. Experience working with executive level internal and external clients/partners, acting as a representative of the company. Experience publishing in AI/ML conference s, demonstrating a deep understanding of the field and a commitment to advancing the state of the art. Ability to work cross-functionally, partnering with groups (e.g., Product Management, Product Marketing, UX, and UI), brokering trade offs with stakeholders and understanding their needs. Excellent narrative and storytelling abilities, communication skills, and presentation skills

Education: Bachelors degree in Computer Science, Information Technology, or related field, or equivalent work experience. Experience: Proven experience in providing technical support for both Mac and Windows environments. Familiarity with troubleshooting hardware, software, and network issues. Skills: Strong knowledge of Mac and Windows operating systems. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Certifications (Optional): Certifications in Mac and Windows support, such as Apple Certified Support Professional (ACSP) and Microsoft Certified Desktop Support Technician (MCDST), would be a plus.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job Description Position is for a Fusion Financials Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer. We expect candidate to have: 1. Strong Financials business processes knowledge and concepts. 2. Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA. 3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials. 4. Technically basic awareness for SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows. 5. The candidate should have exposure to developing, personalization, extensions in Fusion SaaS. 6. Experience in OTBI BI reports. 7. Strong problem-solving skills. 8. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. 9. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job Description Position is for a Fusion Financials Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer. We expect candidate to have: 1. Strong Financials business processes knowledge and concepts. 2. Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA. 3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials. 4. Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows. 5. The candidate should have exposure to developing, personalization, extensions in Fusion SaaS. 6. Experience in designing, developing, documenting of OIC, BI reports. 7. Strong problem-solving skills. 8. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. 9. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

BSF is responsible for identifying, preparing, submitting, and managing government tenders on various platforms such as GEM, CPPP, e-procurement, State government portals. Incumbent must have meticulous attention to detail, strong organizational skills, and a thorough understanding of the bidding process for public sector projects. The executive works closely with internal departments to ensure that all tender requirements are met and that the bid is compliant and timely submitted. Description: Tender portal registration and updates: Handle the registration with e-tendering portals and other relevant online platforms. Ensuring compliance with all portal requirements like tracking, registration renewals, online Tender Fee and EMD payment. Pre-Bid Clarifications: Submit pre-bid input clarifications before the pre-bid meeting, covering Price BOQ, tender terms, and portal-related points to TSF. GeM Tender Updates: Update the GeM portal within 4 days of tender publishing, after receiving all consolidated input points. Tender preparation: Prepare a checklist of allocated tenders, detailing all documentation requirements. Tender case id creation in internal approval tool regular update of tender register of Bid /No bids. Offer: Organize and prepare technical and commercial documents required for tender submission along with technical commercial team, e.g., local offer, annexures, LBO list, site scope of work, notarized documents, and price BOQ. Documentation: Ensure all necessary tender documentation is prepared/ arranged including OEM Offer, MAF, regulatory undertakings/ certificates, licenses, performance certificates and other qualification documents. Stakeholder Coordination: Coordinate with internal stakeholders (Product Managers, Commercial, Service, BU, Legal, Compliance, and Regulatory teams) to arrange all necessary documents. Ensure all documents are collected from respective stakeholders. GEM Product upload: Collaborate with Product managers/ TSF/ Sales to upload products on the GeM portal for all GeM tenders. Tender Register: Update the Tender register on a regular basis with tender status, Bid decisions remarks. Price Bid Comparative Chart: Trace and maintain price bid comparative chart for online bid submissions and update regional stakeholders within 24 hours. Record Maintenance: Maintain tender records in soft copy and ensure a repository of all data is available on the shared drive within 24 hours of bid submission. EMD record update: Maintaining the EMD data record for North East regions send consolidated emails in every quarter for all open EMDs along with Tender status for getting it back from custumers. Bid submission: Prepare and submit tenders in accordance with the requirements outlined in the tender including formatting, attachments, and compliance checks. Ensure timely submission of bids as per company guidelines to avoid disqualification. In case of Hard copy, bid be ready for submission along with EMD with sales. Post-Tender Activities: Follow up on submitted tenders, respond to queries, and clarify details during tender evaluation process along with stakeholders. Maintain proper records of submitted bids, including timelines, versions, and status and share bid related documents with stakeholder. Share technical, financial bids other relevant documents with stakeholders. Participate in Reverse Auction in GeM. Keeping track of Earnest Money Deposits with customers and update to commercial team on regular intervals. Documentation Compliance: All tender-related documents, licenses and certifications to be compiled updated regularly. Maintain an organized repository of past tenders, contracts, and related documents for audit purposes. Reporting Feedback: Prepare reports on tender activities, including win/loss analysis, reasons for disqualification, and recommendations for future improvements. Provide insights and feedback to senior management for continuous improvement in the tendering process. Qualifications Skills: Commerce graduate 5-7 years of experience in tendering, business development, or government procurement. Familiarity with GEM, e-procurement portals, and government tender processes. Knowledge of government rules and regulations on public procurement. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work under stiff deadlines. Time Management: Ability to manage multiple tenders simultaneously with strict deadlines. Team Collaboration: Work effectively with cross-functional teams to gather required information and meet tender criteria.

Responsible for customer relationship management with All India DISCOMs and EPCs Responsible for timely submission of offers in line with customers specifications with necessary processes and meeting Order Intake and SM target Responsible for submitting correct offers with full ownership of offers and driving LoAs with the internal alignment of all stakeholders. Keeping the records updated as per guidelines. Preparation of reviews and representation of vertical during the MGM reviews on a need basis Coordinate with other internal departments for special topics and Drive spec-in with Technical Promotion and Sales Teams Development of vendor ecosystem for Distribution business and maintaining a relationship with strategic System Integrators Must be an active team player with a collaborative and open-to-learn approach with minimal supervision We are seeking a bachelors in electrical or Electronic Engineering with a proven track record and experience of 05-10 years in Electrical Distribution systems and/or Power Automation systems with expertise in control & protection, automation systems will be preferred. Good knowledge of interpretation and application of electrotechnical languages, symbology, and IEC standards. Available to travel for a national and international business trip. Self-motivated, quick, and assertive. Calm, collected, and collaborative work we'll under pressure and comfortable with change and complexity in dynamic environments. Interpersonal and Communication Skills focus on internal and external customers. Able to work in a multinational environment

The Head of Reconciliation and Card Operations is responsible for leading and overseeing the reconciliation and card operations functions in the payments domain. This role ensures the accuracy and integrity of financial transactions, manages all card operation processes, and supports regulatory compliance. The role involves collaborating with cross-functional teams to optimize workflows, improve transaction processing, and deliver a seamless customer experience. Key Responsibilities Reconciliation Management: Oversee daily, weekly, and monthly reconciliation processes for all financial transactions, including bank settlements, card transactions, and general ledger reconciliations. Ensure accurate matching of transactions across various payment channels, quickly identifying and resolving discrepancies. Maintain high standards of compliance with regulatory and audit requirements, ensuring accurate and timely documentation. Card Operations Oversight: Manage end-to-end card operations, including issuance, activation, transactions, chargebacks, and fraud detection. Collaborate with technology and risk teams to enhance transaction security, minimize fraud risks, and ensure compliance with PCI DSS standards. Develop and implement procedures for efficient card lifecycle management, optimizing customer experience and reducing operational risks. Process Improvement: Identify opportunities to improve reconciliation and card processing workflows, implementing automation and controls where possible. Work closely with IT and product teams to integrate reconciliation and card systems, streamlining reporting and data flow. Leverage analytics to provide insights into transaction patterns, identify risks, and suggest improvements. Regulatory Compliance and Reporting: Ensure compliance with industry regulations and internal policies, particularly in card processing and financial reconciliation. Prepare reconciliation and transaction reports for senior management, regulatory authorities, and audit purposes. Coordinate audits related to reconciliation and card operations, ensuring all records are accurate and accessible. Team Leadership: Lead, mentor, and develop the reconciliation and card operations teams, promoting a culture of accountability, accuracy, and customer-centric service. Set clear performance goals, monitor progress, and provide coaching to support professional growth within the team.