Director Client Services

Designation:  Director - Client Services

Main Task & Responsibilities:

1. Overseeing the day-to-day administrative and operational functions of a business.
2. Design, implement policies to promote company culture and vision and oversee operations to keep businesses on track.
3. Operational excellence, resource management, and cross-functional collaboration.
4. Drive Profitability · Oversee the work done by the team.
5. Ensure the smooth management of day to day operations.
6. Foresee problem areas and arrest them.
7. Ensure execution of all types of campaign/work keeping in mind the process from - presenting a campaign to final execution.
8. Share learnings regularly – market intel, news etc which impacts the brand in any way.
9. Drive product differentiation viz a viz all competitors (brand and agency level).
10. Manage Un-approved Estimates, Approved Estimates, Invoicing and outstanding.
11. Role model for conduct and culture: Embodiment of the agency culture and drive it with the team to the junior most level.
12. Brainstorm with Planning for initiation of all key projects and be able to engage on strategic inputs, workshops, brand refresh, communication refresh etc.
13. Guide creation of crisp briefs and oversee those written by the team.
14. Engage in first hand primary research and market visits.
15. Ensure, all big and small presentation are well orchestrated and good contributions are being made to them · Acquaint self and team.
16. Business Growth – Drive business growth discussions (internal) and help identify potential opportunities for the agency business growth.
17. Constant Skill development/enhancement/upskilling – self and team.
18. Drive proactive work / thinking and culture.
19. Actively lead New Business pitches · Revenue Management.
20. A good relationship manager with clients for them to see you as dependable/reliable, attentive, active, knowledgeable team player. Should be persuasive and confident on creative projects/selling.
21. Excellent written and verbal communication.

Special Requirements:

1. Creative thinking, analytical & problem solving.

2.Strong interpersonal and Communication Skills.

3.Ability to collaborate effectively at all levels and functions.

4.Strong client-servicing orientation.

5.Ability to manage projects to successful completion, multi-task, and work within tight deadlines.

6.Sound business acumen; strategic skills.

7.Strong negotiation skills.

8.Team management skills Demonstrated prowess in all MS Office programs.