Key Areas of Responsibility:
Infrastructure & Operations
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Manages site-based digital infrastructure ensuring high availability, performance, and seamless functionality.
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Oversees daily operations, resolves technical issues promptly, and monitors system performance.
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Recent hands-on support experience with AD, M365/Azure, servers, printers, telephony, and network troubleshooting (LAN/WAN, VPN, Wi-Fi).
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Ensures security of IT/OT infrastructure and protection against potential threats
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Maintains complete and accurate CMDB for all sites & digital assets.
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Owns overall technical quality, performance, security, continuity, and availability of products in scope
Project Implementation & Transformation
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Coordinates with IT and business teams to implement digital transformation initiatives.
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Acts as local host for global, regional, and local project deployment
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Facilitates vendor services (MOSA: Mobiles, ordering, approvals, stock, assets)
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Develops and implements strategies to enhance digital capabilities and efficiency
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Collaborates with Product/Service/Business Process Owners to deliver proof of concept and digital services within timelines/sprints.
Technical Solution Development
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Collaborates with stakeholders to gather and analyze technical requirements.
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Translates business requirements into technical solutions to optimize business experience
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Analyzes problems and provides problem-solving expertise to resolve complex issues efficiently within stipulated timeframes
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Documents technical processes and provides training to support teams
Compliance & Standards
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Monitors and enforces compliance with digital security, data protection policies, and industry regulations
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Drives and maximizes compliance with policies and procedures across sites.
Team Leadership & Stakeholder Management
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Leads and mentors site-level digital teams to build capabilities and performance.
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Develops partnerships with vendors and service providers.
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Builds relationships with end-users through regular updates and training sessions on digital solutions.
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Proactively shares knowledge and experiences in focus groups with colleagues from own and other teams.
Performance Management & Improvement
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Reports on digital site performance metrics and recommends improvements to senior management
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Monitors customer satisfaction and all IT incidents/requests escalated by users
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Identifies problems, supports analysis, and channels continuous service improvement opportunities
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Provides insight on impact of global initiatives on local business
Financial Management
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Manages local OT costs including PO creation, accruals, and monthly invoice reviews with finance controllers
Critical Experiences
- Bachelor's or Master's degree in Information Technology, Computer Science, or related field with a focus on digital infrastructure and operations.
Hands-On experience managing digital infrastructure and operations, including leading site-level digital teams and implementing digital transformation projects.
Relevant certifications such as ITIL Foundation for IT service management and cybersecurity certifications (e.g., CISSP or CISM) to ensure compliance and security management.
