Digital Marketing Delivery Lead

Job Summary

Client Delivery Manager

Key Responsibilities

Client Management & Communication

• Serve as the primary point of contact for assigned clients
• Lead weekly and monthly status calls, reviews, and planning discussions
• Build strong, long-term professional relationships with client stakeholders
• Clearly communicate timelines, priorities, deliverables, and expectations

Delivery & Cross-Functional Coordination

• Own delivery across multiple clients and digital marketing services
• Translate client goals and requirements into structured execution plans
• Coordinate work across SEO, paid media, content, social media, design, and development teams
• Manage priorities, dependencies, and timelines across multiple accounts
• Ensure all deliverables meet defined scope, quality standards, and agreed timelines

Escalation & Risk Management

• Act as the first point of escalation for delivery or client-related issues
• Identify risks early and drive timely resolution
• Maintain client confidence through proactive communication and effective problem-solving

Team Guidance & Quality Control

• Guide and mentor delivery teams using strong digital marketing expertise
• Review work quality and provide constructive feedback when required
• Support teams in prioritization, planning, and execution decisions

Process & Operational Improvement

• Continuously improve delivery workflows, communication processes, and handoffs
• Partner with Business Development to ensure smooth transition from sales to delivery
• Collaborate with leadership to enhance delivery operations and scalability

Qualifications & Experience

• 6 to 10 years of experience in digital marketing delivery, account management, or agency operations
• Strong hands-on experience across SEO, paid advertising, content, social media, and web projects
• Prior experience in a digital marketing agency or professional services environment
• Proven ability to manage multiple clients and cross-functional teams
• Excellent client-facing communication and stakeholder management skills
• Ability to guide and mentor teams using practical digital marketing knowledge
• Strong organizational, prioritization, and problem-solving skills
• Comfortable working with US-based clients and overlapping time zones