Job
Description
Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It s an opportunity to be part of something special. About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes. It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution. The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset. This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users. About the Role Responsible for developing and implementing digital learning solutions to enhance employee training and development. This role requires a strong understanding of learning technologies. Key Responsibilities: Digital Learning Initiatives: Drive the implementation of innovative digital learning programs to address the organization s evolving training needs. L&D Service Forms: Design and maintain intuitive service request forms for course enrollment, feedback collection, and compliance tracking, enhancing user experience and operational efficiency. Ensure the accessibility of a centralized library of forms within ServiceNow. Content Library Management: Oversee the organization and maintenance of digital learning content libraries, managing course schedules and availability to align with Haleon s Learning and Development strategy. Data-Driven Improvement: Analyze learner feedback and engagement data to refine course offerings and improve content effectiveness. Query Management: Serve as the first point of contact for learning and development-related queries, addressing concerns and escalating to appropriate teams when necessary. Compliance & Standards: Ensure adherence to digital learning standards and best practices across platforms and processes. Community Leadership: Lead enterprise-wide initiatives for the Learning Experience Platform (LxP) community to foster collaboration and engagement. LxP Operations: Manage operations within Haleon s LxP, including group creation, admin upskilling, reporting, metrics analysis, and governance. Service Management: Support the operations of the myLearning service by efficiently managing daily tickets while meeting defined KPIs and SLAs. External Training Access: Facilitate operations of the myLesson service, ensuring external parties have seamless access to training content. Qualifications and skills Technical Strong knowledge of learning management systems and learning administration. Familiarity with SCORM and other e-learning tools. Strong knowledge of adult learning theories and instructional design. Proficiency in managing learning content libraries and catalogues. Experience with Learning Management System (SAP SF / IMC / CSOD) Experience with the learning experience platform (LXP) is required Experience in service operations, working in a HR shared services environment Preferred if experience with ServiceNow for ticket management Problem solving and continuous improvement Reporting tools knowledge - PowerBI Behavioral Excellent written and verbal communication skills. Strong analytical and creative thinking skills. Strong attention to detail and a commitment to accuracy in all tasks. Ability to work in a fast-paced and deadline-driven environment. Collaboration and teamwork skills to work effectively with cross-functional teams. .
