Digital Ecosystem Process Lead - InsurTech

18 - 24 years

25 - 35 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:2 days ago| Platform: Naukri logo

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Skills Required

user acceptance testing ai solutions adobe experience management digital payment sdlc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Digital Transformation:

  • Drive

    CMS migration

    for modular content, personalization, and analytics, reducing publishing time by 30% and boosting engagement by 25%.
  • Deliver a

    mobile app for agents

    with real-time recommendations and lead scoring.
  • Transforming and building portals for customers and internal stake holder
  • Launch

    AI chatbot with WhatsApp integration

    , automating 60% of queries and improving retention by 40%.
  • Implement

    AI-powered digital payments

    (ENACH, WhatsApp Payments, fraud detection) driving 20% revenue growth.
  • Execute

    omnichannel strategies

    and marketing automation using AI for content and behavior modeling.
  • Champion

    enterprise AI adoption

    for UX optimization, workflow automation, and data-driven decisions.
  • Gather and document business requirements, perform feasibility analysis, and prepare scope for new systems/changes.
  • Conduct change impact analysis, CR documentation, and vendor evaluations.
  • Review FSD/SRS/design documents and sign-offs with project teams.
  • Secure stakeholder sign-off and ensure smooth go-live.

  • Expertise in

    AEM

    , mobile app development, AI/ML, and digital payments.
  • Strong business analysis, SDLC, and UAT management experience.
  • Excellent stakeholder management and vendor coordination skills.
  • Certifications in

    Business Analysis (CBAP)

    ,

    Adobe Experience Manager (AEM)

    ,

    AI/ML

    , or

    Agile methodologies

    are preferred.

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Magma Hdi General Insurance

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