Job
Description
Brand: Restolex Mattress Location: [Mg road ] Experience: 2–4 years in digital sales / CRM / e-commerce Employment Type: Full-Time ( No Hybrid ) Timing: 9:30 Am -6 Pm Working Days: Monday - Saturday & alt Saturday off 🔹 Role Overview: Restolex is seeking a goal-oriented and customer-focused Digital CRM & Sales Executive to drive our direct-to-consumer mattress sales. This role is critical in converting digital leads into revenue, maintaining customer relationships, and scaling our presence across online platforms. You’ll be part of a team that thrives on results, empathy, and sleep innovation. 📈 Sales Responsibilities (Expanded):Handle inbound leads from website, social media, WhatsApp, ads, and marketplaces Conduct calls, WhatsApp messages, and emails to convert inquiries into sales Maintain lead status, follow-up cadence, and closure tracking using CRM tools (Restolex) Share accurate information on Restolex mattress features, offers, trial/warranty, and delivery Conduct follow-ups to ensure customers don’t switch to competing brands Coordinate with logistics and support teams to ensure smooth customer journey post-sale Achieve monthly digital sales targets and improve lead-to-sale conversion rates Gather customer feedback and suggest ways to improve communication and engagement Meet individual and team sales targets, including e‑commerce channels 📞 CRM & Customer Handling:Handle all leads from website, performance ads, WhatsApp, marketplaces & social media Manage follow-ups with potential buyers who showed interest but didn’t convert Log all customer conversations, issues, and outcomes on CRM Ensure high lead hygiene and maintain conversion records accurately Handle pre-sale and post-sale queries smoothly to ensure satisfaction and reduce cancellations Coordinate order processing with internal teams (order → dispatch) 🧠 Skills & Requirements:2–4 years of proven experience in D2C/e-commerce sales or telesales roles Strong verbal & written communication skills (English + Telugu & Hindi) Confident at product pitching, objection handling, and closing deals Tech-savvy with experience in CRM tools, lead management, and WhatsApp Business tools Strong follow-up discipline, multi-tasking ability, and customer empathy Experience in home/lifestyle & Mattress brands 🧾 KPIs to Measure Success:Daily lead conversion ratio Monthly sales target achievement AOV (Average Order Value) and upselling effectiveness Cart abandonment follow-up recovery Lead closure time CSAT (customer satisfaction) post-purchase 🎁 Perks:Fixed salary + attractive sales incentives
