Dialer Operator

Job Requirements

Role/ Job Title:

Dialer Operator

Business: Branch BankingFunction/ Department: Virtual Relationship ManagementPlace of Work: Thane / Hyderabad

Job Purpose

 Manage the outbound call center dialer which is the technology behind the operations of call center Responsible to drive and manage Telecom lines to ensure maximum customers are connected

Roles & Responsibilities

 Manage outbound call center dialer functionality end to end Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding Pacing ratios Responsible to manage telecom lines – recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees

Secondary Responsibilities

 Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected

Managerial & Leadership Responsibilities

 Strong team player Demonstrates technical skills and imparts the knowledge to required resources Periodic reporting of dialer performance and daily dialed output summary Should be skilled to drive objective through call center team daily

Key Success Metrics

 Number of dial out Daily/Weekly/Monthly Connects Ensuring stability of dialer application Telecom lines performance management Real time monitoring and reducing idle time of the VRM's