Dialer Engineer

About Epicenter

For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you'll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we're trusted by global clients.

Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.

About the job

We are looking to hire a Dialer Engineer to join our IT Infrastructure / Telephony department. The role involves managing, configuring, and troubleshooting Vicidial servers, ensuring smooth inbound and outbound campaign operations, and coordinating with cross-functional teams for dialer optimization and performance enhancement. Experience with Linux, SIP, and Asterisk environments will be an added advantage

Location/Hours

Mumbai - Bhayandar / Rotational shifts

Job responsibilities/expectations

• The Dialer Administrator is responsible for managing (configuration, maintenance tasks, compliances, etc.) and optimizing the dialer system.

• Dialer Management

• Campaign Management

• Technical Support

• Reporting and Analytics

• Compliance and Security

Minimum qualifications

Bachelor's degree or Diploma (3 years) in Computer, IT Engineering, Information Systems, or a related field preferred.

Desired qualifications

• VICI dial, Aspect, Linux, Windows server OS, MS Excel, Technical support, Compliance and Security, etc.

• Minimum of 2-4 years of experience as dialer administrator in a call center environment

• Strong understanding of dialer systems, call center metrics, and reporting tools

Why Join Epicenter?

We believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. We’re also the proud recipient of the "Best Customer Service Provider" award for nine consecutive years.

Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person