137 Diagramming Jobs - Page 3

JOB_POSTING-3-70852-5 Job Description Role Title: AVP , Software Engineer III – Servicing Apps (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview This role falls under Marketing Technology team within Engineering. We operate at the intersection of marketing technology and engineering, leveraging a variety of SaaS solutions across the value chain to drive enhanced customer engagement, acquisition, and retention. By integrating technology, we create innovative solutions that empower our teams to deliver exceptional results. Role Summary/Purpose With ever evolving financial landscape there are wide range of challenges that demand innovative solutions. This role is responsible for designing, implementing and managing highly available and scalable integrations across marketing and various other platforms. Along with development and implementation, the role will be responsible for discovery, exploration and quick learning about SaaS platforms and solutions. Essential Responsibilities Lead the support and development of Payment Applications, including SaaS or COTS solutions. Drive Emergency Response Teams (ERTs) and root cause analysis to ensure high availability and reliability for business objectives. Identify and implement system improvements and automations through innovation. Collaborate with Synchrony and Supplier technical resources and product managers to translate system architecture and product requirements into well-designed software components. Participate in software design reviews, code reviews, and provide recommendations to the development team. Stay updated on emerging technologies while maintaining proficiency in existing technologies. Build and motivate strong technical teams, retaining critical skills. Perform other duties and special projects as assigned. Qualifications/Requirements Bachelor's degree in Computer Science/Engineering or related field, with a minimum of 6 years of experience in Information Technology and in lieu of a degree 8 years of experience in Information Technology Minimum 4 years of application development experience. Minimum 2 years of experience in designing scalable applications. Minimum 6 years of hands-on experience with Java, J2EE, Web Services, and Spring. 1+ years of experience in a support role, preferably for SaaS or COTS applications. 2+ years of experience in architecting payment and SaaS or COTS applications. 3+ years of experience in supporting or developing applications using microservices architecture and cloud technologies such as Spring Boot, PCF, AWS, Maven, BitBucket, GitHub, Jenkins, Angular, Bootstrap, and Splunk. 5 years of experience in agile software development practices. Strong understanding of SDLC processes and release management. Proven analytical and problem-solving skills. Excellent oral and written communication skills. Willingness to work flexible shift timings to respond to emergencies. Desired Skills/Knowledge Strong PC skills, Excel, Access, Microsoft Office, PowerPoint One Note. Experience with documentation and diagramming tools like Word/Visio/Whimsical etc. Highly motivated and demonstrate high level of initiative. Passion for technology and self-driven. Expertise with continuous integration environments . Experience with writing unit, integration, and UI test cases. Strong experience with Pivotal Cloud Foundry . Knowledge in using Splunk for production support. Experience with Database Architecture, Modeling, and familiarity with MySQL & SQL . Excellence in technical communication with technical and non-technical peers Excellent interpersonal skills with ability to influence clients, team members, management, and external groups. Prior work experience in a Credit Card/Banking/Fin Tech company. Eligibility Criteria: Minimum 6+Years of experience mentioned in “ Required Skill/Knowledge” with a Bachelor’s Degree or equivalent. In Lieu of degree , minimum of 8 years of experience required. Work Timings : 2 PM – 11 PM IST( Suggested) (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L08+ Employees can apply Grade/Level:10 Job Family Group Information Technology Show more Show less

Role Description Role Proficiency: Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs Outcomes Use analytical skills and judgment to identify prioritize structure and solve complex problems Work closely with customer to understand and define enterprise goals and objectives Immensely contribute to the sprint planning and estimation by highlighting dependencies constraints impact from a business standpoint Be the face of the team to the customer and act as a SME for all of the business and strategic needs Understand and use BA knowledge areas appropriately as required by the business problem Analyse business needs and solutions Devise strategies and Facilitate stakeholder collaboration effectively and efficiently Validate and verify information to identify solution options that meet business needs Align the designed and delivered solutions with stakeholder needs Establish and implement effective requirement creation and management practices Champion requirements Elicitation using proven techniques like interviews document analysis requirements workshops storyboards surveys site visits business process descriptions use cases scenarios event lists competitive product analysis task and workflow analysis and/or viewpoints Define the solution approach identify business improvement opportunities allocate requirements across solution components and develop design options that achieve the desired future state Define software quality attributes external interfaces constraints and other non-functional requirements Monitor the market for technologies/processes to manage business analysis Information Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools. Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization Develop an innovative approach for using new tools templates and processes Develop engagement strategies to support organizational transformation Be able to assist in driving transformational program(s) for the organization/customer’s enterprise Measures Of Outcomes Business value addition Communication effectiveness Customer feedback Business Analysis processes and tools Reusable artefacts/methodologies for use across organization Trainings undertaken/given Outputs Expected Business Value: Pro-active identification of business problems constraints dependencies that leads to tangible benefits to the stakeholders Stakeholder Engagement Champion written and verbal communication in and out of the client specific to the engagement Negotiation of various options Vs value delivered with stakeholders Requirements Engineering Develop and drive adoption of tools templates and/or processes for aligning requirements and design. Mastery of several business analysis tools to elicit document and manage requirements Solution Evaluation Use a combination of metrics plus and strategic analysis to pick and recommend appropriate solution to the business problem Process Establish processes as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts to the best standards Management and communication about project artefacts to the various stakeholder groups Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes Team Management Conduct necessary trainings and workshops within the project team and in the organization to grow and develop the BA community Monitor Junior Bas and suggest/assist with identification of areas of improvement with ways of working new learning market needs New Business Assist the organization/Unit with identification of new business opportunities and solution recommendation proactively Skill Examples Analytical organizational and problem-solving skills - Proficiently use Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Rapidly assimilate various types of information. Quickly choose effective and adaptable methods to learn and analyse the media audiences problem types and environments. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics – Exhibit behavioural characteristics to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability. Business Knowledge – Have a very good knowledge to perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques – Advanced knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) Business Analysis Approach· Develop and proactively drive adoption of tools templates and processes for planning a business analysis approach. Create new and innovative formal and informal processes tools or· techniques that others can leverage during discovery to isolate critical Information· Create innovative ways of performing this task using common techniques. Stakeholder Engagement· Develop engagement strategies to support organizational transformation. Develop stakeholder engagement strategies to address stakeholders that resist change. Engage others in a discussion where they share information with the Lead BA that they are not willing to share with other individuals. Capture best practices in planning stakeholder engagement and broadcast them to the business analysis community. Create innovative ways of performing this task using common techniques. Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes. Create new methods for locating data and how to analyze its accuracy and importance. Business Analysis Information Management· Develop a new organizational structure for managing business analysis information. Monitor the market for technologies/processes to manage business analysis Information· Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools. Business Analysis Performance Improvement Develop new processes to identify and overcome business performance issues. Develop non-traditional ideas for identifying business analysis performance improvement opportunities. Create new tools and strategies for identifying innovative solutions· Continually monitor processes seeking opportunities for improvement· Recognized by leadership as an authority in analyzing performance and developing improvement plans Requirements Elicitation· Create elicitation support material templates for others to use. Develop approaches and tactics for developing greater organizational understanding· Foster a collaborative approach to encourage feedback opinions and acceptance towards the use of elicitation tools and templates for personal planning and organization. Have been sought for advice support and training by others on ways to effectively prepare for elicitation. Quickly understand team capabilities and skill/knowledge gaps· Engage others in a discussion where they share information that they are not willing to share with others individuals. Consistently find “common ground” between differing viewpoints. Define strategies and plans for influencing multiple decision makers· Develop and proactively drive adoption of tools to help others adjust their communication style· provide examples for how to handle certain circumstances with the right messaging (i.e if they say this do this or are difficult stakeholders) Develop an approach for the current initiative to assess newly elicited results with source information and against other elicitation results. Create new methods for locating data and how to analyze its accuracy importance and validity. Debate issues to bring the most critical points to the forefront for decision making. Anticipate objections and proactively overcome them with data before the objection arises. Routinely perform scenario planning and exercise due diligence when validating information Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. Develop a repeatable approach for others to use for communicating business analysis information. Recognized as an authority on how to customize messaging to various levels of an organization. Foster collaborative approach to collect feedback opinions and acceptance towards the adoption of new approaches to communicate business analysis information and to collect feedback and opinions· Have been recognized by leadership as an authority in enhancing collaborative relationships with stakeholders at all levels of the organization. Consistently maintain enriched relationships with stakeholders Requirements Life Cycle Management· Develop and drive adoption of tools templates and/or processes for aligning requirements and design. Create innovative ways to use the common techniques to perform this task such as Functional Decomposition· Have been recognized as a visionary in aligning requirements and designs resulting in requests from leadership to lead related complex change initiatives and· mastery of several business analysis tools resulting in frequent engagement by peers for support in using them. Develop and drive adoption of an archival system that stores historical requirements and how they were implemented· Plan and devise innovative ways to maintain requirements and designs for reuse by ensuring accuracy and consistency· Demonstrate subject matter expertise in prioritization so that leaders grant the authority to resolve issues independently. Foster a collaborative approach to obtain feedback opinions and agreement on the adoption of new prioritization methods. Capture best practices in prioritization and broadcast them to the business analysis community. Always incorporate relevant product service business and industry acumen in prioritization. Create new ways to assess the possibilities of a situation resulting from changes to requirements and designs. Apply foresight when connecting concepts to enterprise components· been recognized by leadership as an authority in evaluating the impact of proposed changes to requirements and designsDeal with unforeseen issues in order to obtain an approval of requirements effectively by: assembling and/or developing resources processes and tools· developing a go-to network of empowered people and resources who are· quick to respond· demonstrating subject matter expertise in obtaining agreement and approval of requirements and designs Strategy Analysis· Analyse current state to understand the reasons for change the impact of the change· Apply foresight when connecting concepts to enterprise components. Apply foresight to predict external drivers for change and draw from experience to recommend how to address them. Future State definition· Consistently influence business policies and practices. Develop approaches and tactics for developing greater organizational understanding. Create new ways to identify all potential alternatives to address business needs. Have been recognized by leadership as an authority in determining the conditions to meet the business need Risk Assessment· Apply foresight to identify and overcome potential roadblocks that might lead to a negative consequence· predict what competitors will do and how to counteract it. recognized by leadership as an authority in preventing undesirable consequences while transitioning to the final future state Change Strategy· Create and drive adoption of tools templates and processes for developing transition states. Develop metrics and a rating system for evaluating solutions· Develop and proactively drive adoption of new tools or templates for evaluating alternatives. Develop an innovative approach for using new tools templates and processes that explain the rationale for adoption· Capture change strategy best practices and broadcast them Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. Continually monitor the industry in search of best practices that lead to more effective design options. Apply foresight when connecting concepts to enterprise components· recognized by leadership as an authority in developing design options that achieved the desired future state· Develop approaches and tactics for developing greater organizational understanding with regards to analysing potential value to recommend right solution· Capture best practices in analyzing potential value and solution recommendation and broadcast them Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Develop new and innovative evaluation method(s) including metrics measurement tools· Capture best practices in measuring solution performance and broadcast them to the business analysis community· Analyze business related metrics found on documents such as financial statements and make appropriate recommendations. Develop non-traditional ideas for analyzing performance measures· Apply foresight when connecting concepts to enterprise components. Create and drive adoption of tools templates and processes that help identify the internal factors that restrict full realization of the solution’s value. Develop new and innovative methodologies for problem solving and critical thinking· Capture best practices on assessing solution limitations and broadcast· determine how factors external to the solution are restricting full realization of value· Monitor the industry in search of approaches or insights to determine and overcome the external factors that restrict the solution’s full realization of value. Create and drive adoption of tools templates and processes that help identify the external factors that restrict full realization of the solution’s value. Consistently identify the root cause of systemic issues· recognized by leadership as an authority in recommending actions that maximize value· frequently asked for input and asked for recommendations are typically implemented by leadership Expertise in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer Good understanding of Software development life cycle & Methodologies Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization using methods such as: contributing knowledge/skill into the network and drawing knowledge/skill from the network appropriately. Create innovative ways of performing various BA tasks using common techniques. Additional Comments Business Analyst Enrollment Plus Inc is looking for a Business Analyst, who under the general supervision of the Program Manager and Delivery Lead, will work to deliver the implementation of a Health care ecosystem for our Health Plan clients. The Business Analyst will work with the small to mid-size Health Plan Clients, third party vendors, and onshore and offshore Enrollment Plus associates to support system installations, conversions, and migrations by ensuring the smooth technical integration of products and services as well as data conversion. Candidate should have excellent functional, analytical and communication skills and ability to engage as part of a team working both physically together and virtually. You should be an excellent problem solver who’s able to grasp customer needs and brainstorm ways to fulfill them. As a Business Analyst at Enrollment Plus, this is your opportunity to: Elicit, analyze, specifies, and validates the business needs of stakeholders, be the customers for end users. Collaborates with project sponsors to determine project scope and vision. Clearly identifies project stakeholders and establish customer classes, as well as their characteristics. Conducts interviews to gather customer requirements via discovery sessions, design workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Works with stakeholders and project team to prioritize collected requirements. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Develops and utilizes standard templates to write requirements specifications accurately and concisely. Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team. Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Research, review, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes. Assists with the interpretation of customer requirements into feasible options and communicating these back to the business stakeholders. Manages and tracks the status of requirements throughout the project lifecycle; enforce and re-define, as necessary. Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to program management, sponsors, and other stakeholders so that issues and solutions are understood. Provides guidance and/or instruction to junior staff members. Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. You bring: Able to exercise independent judgment and act on it Excellent analytical, mathematical, and creative problem-solving skills Excellent listening, interpersonal, written, and oral communication skills Logical and efficient, with keen attention to detail Highly self-motivated and directed Ability to effectively prioritize and execute tasks while under pressure Strong customer service orientation Experience working in a team-oriented, collaborative environment Prior experience working on Agile tools like Jira, Rally, Aha etc.. Bachelor’s degree or higher in business or technical field, 7+ years of relevant work experience in project management or software development. Work experience in client partner or account interaction is needed. Strong Customer Focus Deep understanding of software development in a team, and a track record of implementing quality software solutions on time and on budget Experience in a Healthcare application and a managed care environment is preferred Experience with Medicare and Medicaid is preferred For this role, we value: Technical Competence o Strong problem-solving and excellent communication skills o Project Requirements, Analysis and Objectives o Quality Focus o Ability to understand the requirements, architectures, ask the right questions and think bigger (scope, delivery, integrations, go live, future maintenance etc..) o Ability to influence business and technical leaders in a dynamic environment o Project organization & Teamwork o Problem resolution o Ability to manage scope and deliverables Skills Healthcare,Business Analysis,Agile Show more Show less

Role Description Role Proficiency: Analyse the business needs of a client in order to recommend and evaluate solutions to those needs with support from lead BA. Perform Business Analysis tasks with minimal support from the lead BA. Outcomes Work with right stakeholders to understand and define their needs and objectives in a way that can be understood resolved and actionable Consistently plan a business analysis approach for complex situations Design define and test project/product requirements Play multiple roles within activities prescribed by a methodology Proactively develop a meeting frequency to assess progress (e.g. weekly biweekly) Engage all stakeholders and gain consensus in agreement of results Create the software requirements artefacts and deliverables Communicate complex information in an easy-to-understand manner Consistently develop effective change control processes for complex requirements and designs. Determine the appropriate level of abstraction for business analysis information in complex environments align complex requirements with design with some support from Lead BA if available Understand BA knowledge areas appropriately to be able to use to solve a business problem Analyse business needs and solutions Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA Validate and verify information to identify solution options that meet business needs identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager Define software quality attributes external interfaces constraints and other non-functional requirements with required support from the lead BA Perform complex impact assessments of changes to requirements and designs Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needs Measures Of Outcomes Business value addition Communication effectiveness Customer feedback Business Analysis processes and tools Reusable artefacts/methodologies for use across organization Trainings undertaken/given including certifications Outputs Expected Business Value: Active identification of business problems constraints dependencies that leads to right solution pick Stakeholder Engagement Lead written and verbal communication in and out of the client specific to the engagement Negotiation of various options Vs value delivered with stakeholders Requirements Engineering Use of right set of tools templates and/or processes for aligning requirements and design. Good expertise in using several business analysis tools to elicit document and manage requirements Solution Evaluation Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis Process Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts owned by the Business Analyst Management and communication about project artefacts to the various stakeholder groups Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes Team Management Mentor Junior Bas in the organization/Portfolio on a need basis New Business Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership) Skill Examples Analytical organizational and problem-solving skills - Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics – Use of right behavioural characteristics like Ethics Personal Accountability Organization Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability. Business Knowledge –Perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques – Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) Business Analysis Approach· Consistently plan a business analysis approach for complex situations. Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly. Play multiple roles within activities prescribed by a methodology. Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise. Ask relevant questions to uncover and understand organizational needs to· Ensure that the planning activity covers enterprise breadth and depth. Stakeholder Engagement· Lead others with complex stakeholder engagement. Effectively manage difficult personalities on a team and resolve issues if they arise. Have been engaged by stakeholders with their open feedback and opinions. Clearly communicate concepts to relevant stakeholders and follow up to verify stakeholder understanding and approval. Business Analysis Information Management· Lead others in developing effective approaches for managing business analysis information. Determine the appropriate level of abstraction for business analysis information in complex environments. Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization. Recognized internally as an authority in locating even hard-to-find information· Identify and leverage the appropriate business analysis tools based on the information and purpose of the task· Coach and guide others on effective use of techniques and Business Analysis tools Business Analysis Performance Improvement Consistently identify and correct issues with business analysis work and independently plan improvement efforts—even for complex issues. Receptive to non-traditional ways of learning ideas. Use a structured approach for creative solutions to complex problems. Evaluate what worked what did not and what could be done differently next· Recognized by colleagues as an authority in analyzing performance and developing improvement plans Requirements Elicitation· prepare for complex elicitation activities· Anticipate possible delays and proactively ask for assistance in reprioritizing. Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members· Lead others in elicitation activities· uncover emotional drivers of stakeholders and develop messaging accordingly. Take existing tools and techniques and apply them in new ways. Consistently use meeting management skills and tools to keep discussions focused and organized. Regularly present ideas or suggestions to stakeholders in persuasive terms according to known needs/wants/emotional drivers of the audience· validate complex information in an easy-to-understand manner. Identify potential gaps in elicitation results that may require additional elicitation activities. Engage all stakeholders and gain consensus in agreement of result· Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. communicate complex information in an easy-to-understand manner· Use a structured technique for enabling stakeholder-focused written communication and document profiles of each stakeholder then update them as new insight is obtained· gain agreement on commitments with stakeholders· Support others in complex stakeholder collaboration situations· Establish stakeholder engagement monitoring practices Requirements Life Cycle Management· Align complex requirements with design independently· Recognized as an authority in several analysis methodologies and have been asked by leadership to spearhead change in methodologies· Coach others on traceability relationships and effective use of business analysis tools· Invite recommendations from others to conduct effective requirements traceability· Share requirements/designs to identify overlaps and trends with stakeholders. Share change and improvement strategies for existing and future projects with colleagues· synthesize complex data from disparate sources and understand how they impact the enterprise or organization· Provide relevant data to support recommended prioritization decisions. Ensure stakeholders understanding and acceptance of prioritization decisions. Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them. Engage all stakeholders and gain consensus before pursuing a course of action· Help others understand the impact of prioritization on other business functions including strategy financial and legal· guide complex impact resolutions activities. Perform complex impact assessments of changes to requirements and designs· Use supporting data to challenge any changes with negative impacts. Foster a collaborative approach to obtain feedback opinions and acceptance during assessments of changes to requirements and design· Resolve complex issues and conflicts independently and lead others in this task Strategy Analysis - Analyse current state to understand the reasons for change the impact of the change· Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise· Research analyze and synthesize data to support rationale for change· Help others see the value of the change with actions such as customizing the explanation/justification according to the emotional drivers of the stakeholder(s)Future State definition· Ensure the elements of future state support one another meet business goals and objectives and integrate with the future state of the enterprise· Use a structured approach for creative solutions to complex problems· recognized by colleagues as an authority in determining the conditions to meet the business needRisk Assessment· Define and mitigate undesirable consequences while transitioning to a final future state· Leverage historical data to assess the impact and likelihood of risks occurring for the current change. Foster a collaborative approach to gain feedback and acceptance to assess manage and mitigate risks. Consistently apply risk models that are suitable to the situation. Use a structured approach for creative solutions to complex problemsChange Strategy· develop effective change strategies even for complex situations· Engage all stakeholders and gain consensus before pursuing a course of action· recognized by colleagues as an authority in developing effective change strategies Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. recognized by colleagues as an authority at modelling requirements and designs· Lead and coach others on how to analyze synthesize and refine elicitation results into requirements and designs. Coach others on how to prepare and deliver written customer-focused communication. Meet regularly with peers and counterparts to discuss methods of ensuring design quality. Play multiple roles within activities prescribed by a methodology· Coach others how to use the input from all stakeholders to make the most informed decisions· Clearly communicate concepts to relevant stakeholders and follow up to verify their understanding and approval· Have been recognized as an authority in several analysis methodologies· Have been recognized by colleagues as an authority in aligning requirements and designs to business requirements· Maintain and continuously enhance communications channels with stakeholders to ensure that issues surface and are managed in a timely fashion· Consistently ensure complex requirements support one another. Regularly solicit requirement viewpoints from relevant stakeholders· Convert complex ideas into easy concepts· Be engaged as an authority to develop requirements architecture· Consistently develop effective designs with complex requirements· recognized by colleagues as an authority in developing design options that achieved the desired future state· Have been frequently engaged by peers for advice and support on analyzing potential value and recommending solutions Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Take existing evaluation methods and apply them in new ways to address solution evaluation· Monitor historical data to identify systemic issues and best practices. Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise. Focus learning on using business acumen. Help others understand the solution’s impact on business related metrics such as operating costs revenues and customer profit margins· Propose alternative solutions to problems or opportunities and informed recommendations based on evaluation of the solutions’ merits. Consistently identify opportunities to contribute to the solution’s value. Utilize proven methodologies for problem solving and critical thinking· Apply business acumen when exploring the root cause for underperforming and ineffective solutions and components· recognized by colleagues as an authority in determining the internal factors that restrict full realization of the solution’s value Experience in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer Good understanding of Software development life cycle & Methodologies Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption Develop a network of Subject Matter Experts (SMEs) inside the organization Practice innovative ways of performing various BA tasks using common techniques Additional Comments Business Analyst SUMMARY: A production support business analyst (BA) works closely with clients to monitor and analyze situations that arise in a live production environment. The BA participates in the front-line interactions with the client and works to discuss and resolve issues and questions. The BA is also responsible for working closely with internal teams to communicate the issues identified and provide initial triage and feedback. The BA will collaborate with engineering, product, quality assurance, and other teams to resolve issues. In many scenarios, the BA will act as a technical liaison between the client and the internal production support team, relaying business issues to the internal technical team and relaying technical information and feedback to the client. RESPONSIBILITIES/TASKS: Provide front-line support to clients, ensuring the proper and optimal operation of our products. Diagnose, troubleshoot, and resolve client tickets, escalating to higher level personnel when necessary. Effectively document, track, and monitor problem resolution to ensure timely, quality service. Cultivate strong relationships with clients, delivering a superior customer service experience. Stay abreast of latest product enhancements and changes to maintain expert knowledge and provide the best possible service to our clients. Maintain a solid understanding of enrollment and disenrollment regulations from the Centers for Medicare and Medicaid Services (CMS). Understand complex issues and determine impacts to other products and processes. Support and interact with multiple clients. Willingness to support flexible hours for software releases and/or critical after-hours activity. Could include nights, weekends and/or holidays. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION OR EQUIVALENT EXPERIENCE: Bachelor’s degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company’s learning philosophy, is required. EXPERIENCE: Four (4) to six (6) years of experience in health care and/or health care technology. Enrollment, eligibility and membership experience is a plus but can be trained. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Proven analytical and problem-solving skills. Strong oral and written communication skills. Ability to work in a team environment. Proficient in prioritizing, multi-tasking and managing multiple projects. Proven independent worker with strong organizational and time management skills. Ability to communicate technical feedback in non-technical terms. Flexible and can adapt to change. Skills Business Requirements,Healthcare,Business Analysis,Automation Show more Show less

Role Description Role Proficiency: Analyse the business needs of the stakeholder(s) across the engagement. Understand and use the various BA tasks required to be performed as required by the engagement usually with a good assistance from senior BAs. Outcomes Assist Leads to understand and define enterprise goals and objectives Tailor the business approach based on the audience’s known preferences/needs Adapt the preferred verbal & non-verbal communication style to the needs of the situation and the individual Apply system analysis techniques to analyze requirements system capabilities workflows and functional limitations Assess the complexity and size of the change and the overall risk factors for the change/solution/problem area/methodology etc. Use a holistic view of people processes and technology to understand the enterprise Assist to ensure requirements traceability throughout the project Identify appropriate stakeholder communication needs to support the change. Ensure key stakeholders understand and agree to the business analysis approach. Plan and execute effective processes for definition and approval of requirements and designs Determine the appropriate level of abstraction for business analysis information for each stakeholder Plan for requirements reuse and traceability Follow effective requirements practices such as change control process defined by senior BAs Ensure use and continuous improvement of a requirements processes Learn about developing process flow diagrams use case current/future state diagrams functional and technical requirements Assist in interpreting evaluating and interrelating research data Successfully complete straight-forward tasks and smaller well-scoped challenges independently Identify appropriate actions and modify guidelines that have been provided to address a challenge. Measures Of Outcomes Assistance in Business value addition directly or indirectly Communication effectiveness – usage of proven methods effectively Customer/Senior BA/PM feedback Business Analysis processes and tools – effective use of processes and tools set up by Senior professionals in the organization Trainings/Learning programs undertaken including certifications Outputs Expected Business Value: Identification of business problems constraints dependencies early in the engagement Stakeholder Engagement Strong written and verbal communication in and out of the client specific to the engagement Negotiation within the team Requirements Engineering Use of right set of tools templates and/or processes for aligning requirements and design as agreed Working knowledge of prominent business analysis tools to elicit document and manage requirements Solution Evaluation Be able to assist right stakeholders in evaluation and recommendation of appropriate solution options to business problems Be able to influence and get a buy in for right solution options Process Follow processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts Management and clear communication about project artefacts to the various stakeholder groups Adoption of recommended tools templates and processes to help with effective decision making and approval processes Team Management Assist Senior Business Analysts with mentoring Junior BAs in the organization/Portfolio on a need basis like preparation of training artefacts assistance in logistics and execution of the mentoring programs Skill Examples Analytical organizational and problem-solving skills - Use Analytical thinking and problem solving skills to analyse problems and opportunities effectively Know to apply competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics - Use of right set behavioural characteristics like Ethics Personal Accountability Organization Time Management and adaptation to gain the trust and respect of stakeholders. Business Knowledge - Have a good understanding of the Business Industry and Organization solution or methodology that the business analyst operates in. Good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills - Able to learn the art of different communication styles and techniques to suit the knowledge level and communication styles of recipients. Ability to speak the language of the stakeholders. Ability to use variety of communication methods – verbal non-verbal physical and written along with listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication promote stakeholder support of the proposed changes. Good negotiation and conflict resolution Tools and Technology - skilled in various software application and tools to support communication and collaboration. Ability to assist in creation and maintenance of requirements artifacts and model concepts track issues to increase overall productivity. Skilled in the use of prototyping and simulation tools tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval base lining traceability change control and management. Able to pick and use the right tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques - Understanding of various BA techniques. Ability to use the right technique for carrying out the BA tasks as appropriate to the area of work with some guidance from senior colleagues. Listing down all of the techniques commonly used by Business Analysts to execute their tasks. An Associate III – Business Analysis is good enough if they can understand the frequently used techniques from the below list:a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Skilled in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis). Be able to use common techniques while performing various BA tasks Business Analysis Approach· Tailor the business approach based on the audience’s known preferences/ needs by adapting the preferred verbal & non-verbal communication style to the needs of the situation and the individual· use active listening and discovery skills to understand “real” issues/ needs and build rapport· Determine the appropriate level of formality that is required for the business analysis approach. Identify the required business analysis activities. Consider the timing of business analysis work within the context of the overall change. Assess the complexity and size of the change and the overall risk factors for the change. Demonstrate capability in multiple analysis methodologies. Stakeholder Engagement· Perform stakeholder analysis. Define the level of stakeholder collaboration that will be required to support the change. Identify appropriate stakeholder communication needs to support the change. Ensure key stakeholders understand and agree to the business analysis approach. Facilitate stakeholder meetings Business Analysis Information Management· Identify an effective decision making process. Invite feedback and opinions from others on the process. Develop an effective change control process for requirements and designs. Plan an effective prioritization process for requirements and designs. Plan an effective approval process for the deliverables that will be produced· help others make the best decision based on appropriate criteria - business need opportunities risk compliance and the ability to achieve the desired outcome. Determine the appropriate level of abstraction for business analysis information for each stakeholder· Use appropriate business analysis tools for managing business analysis information Requirements Elicitation· Understand scope of elicitation effort and select appropriate elicitation techniques for stakeholders· Prepare supporting materials and set up required logistics for elicitation· Prepare stakeholders in advance of elicitation sessions to ensure activities run smoothly and everyone works toward a common goal· Organize activities and manage time efficiently to consistently adhere to commitments and changing priorities· Facilitate elicitation activity and capture elicitation outcomes· Adapt verbal and non-verbal communication style to the needs of the situation and the individual· Put all the pieces together to elicit information relevant to the change· Adapt to and embrace changing situations as an opportunity rather than an· Obstacle· Compare elicitation results against source information and other elicitation results· Resolve conflicts and negotiate to reach agreements. Demonstrate well prepared stakeholder-focused written communication. Validate that the elicitation results match the intention of stakeholder needs Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. Use different methods to document and communicate information based on stakeholder level of involvement and needs. Communicate the appropriate level of detail so stakeholders can understand the information· Provide the forums for stakeholders to ask questions and/or raise any concerns· Demonstrate well prepared stakeholder-focused written communication· Set stakeholder expectations to ensure activities will run smoothly and they work toward a common goal. Gain agreement for required stakeholder commitments· assess stakeholders’ level of participation and focus and raise attention to high risk behavior (such as diversion to other work delayed approvals or lack of involvement) encourage the free-flow exchange of information ideas or innovation· promote an atmosphere of shared effort to resolve problems and achieve desired outcomes Encourage teamwork by working in collaboration with others to achieve goals and objectives Requirements Life Cycle Management· Leverage appropriate business analysis tools to align requirements and designs and effectively manage changes· Identify the relationships to track to effectively manage traceability· Put all the pieces together to align requirements and designs and effectively manage changes. Ensure approaches used to trace requirement relationships are acceptable norms by stakeholders· Maintain requirements so they remain correct and current after an approved change. Ensure that the content and intent of the requirement is maintained. Ensure approaches used to maintain requirements are understood by stakeholders. Manage requirements and attributes so they can be easily stored and accessed. Manage requirements in such a manner they can easily be reused in the future· Leverage appropriate business analysis tools to identify and maintain requirements and designs for reuse· Ensure that the basis of prioritization is followed as agreed upon by relevant stakeholders. Guide stakeholders through the challenges of prioritization. Re-evaluate priority with stakeholders as new information becomes available. Resolve conflicts and negotiate to reach agreements during prioritization· Execute the defined change control process; Complete impact analysis activities as needed. Facilitate impact resolution activities· Understand stakeholder roles and authority levels in approving requirements and designs· Track and communicate approval and implementation decisions for requirements and designs. Maintain audit history of changes to requirements and designs Strategy Analysis· Understand the organization's:o capabilities and processeso utilized technology and infrastructureo policies and business ruleso business architecture ando internal assets. Understand external influencers· Articulate business goals and objectives. Determine the solution scope. Identify constraints and assumptions· Identify: potential changes to organizational structure and culture required to support the desired change· new or modified capabilities and business processes that will be required to support the change· new or modified technology and infrastructure that will be required to support the change· new or modified organizational policies and business rules required to support the change· Identify unknowns and quantify the impact of risk factors· Perform gap analysis to understand missing or improved capabilities required for the change· Define solution scope to understand which new capabilities the change will deliver· Develop appropriate transition states and complete release plans Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. Model requirements and designs. Analyze requirements and designs. Identify key information for requirements and designs and their attributes· Ensure the requirements meet the characteristics to support quality requirements and designs. Perform verification activities throughout the work. Use appropriate checklists for quality control· Identify assumptions and utilize them to manage risks. Define measurable evaluation criteria to assess the success of the change. Evaluate alignment with solution scope to support value delivery· Make effective use of requirement viewpoints and views. Leverage templates to develop the requirements architecture. Ensure that the set of requirements is complete; it is cohesive and tells the audience the full story· Ensure that requirements relate to each other by identifying requirement relationships· Put all the pieces together to ensure that the requirements collectively support one another to fully achieve the objectives· Develop design options aligned with the desired future state· Put all the pieces together to define the solution approach identify business improvement opportunities allocate requirements across solution components and develop design options that achieve the desired future state· Identify costs associated and benefits of a solution option· Determine the value of a solution to key stakeholders. Assess design options and recommend the appropriate solution Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Identify the appropriate measures to use to assess solution performance. Validate the performance measures selected with key stakeholders· Demonstrate proficiency in using office applications to document track and· communicate performance measures and the data collected to evaluate solution effectiveness· Leverage an understanding of the organization to identify the most effective means of implementing a change· Highlight risks identified through assessing the performance measures. Assess performance measures to identify relevant trends. Test and analyze performance measures to ensure their accuracy. Identify performance variances their root cause and recommend appropriate actions to reduce variance. Propose alternative solutions to problems or opportunities and informed recommendations based on evaluation of the solutions’ merits· Identify internal solution component dependencies. Perform problem analysis to identify the source of solution limitations. Perform impact assessment activities to quantify factors that affect solution· Performance· Assess enterprise culture and how a solution impacts the organizational structure. Perform an operational assessment on processes and technology· Ensure appropriate solution performance measures are being used. Provide substantiated recommendations. Demonstrate an understanding of the organization’s nuances and how to get things done. Analyze and use a holistic view of people processes and technology to understand the enterprise Demonstrate an ability to learn quickly and willingly. Demonstrate the ability to incorporate business and industry knowledge into work Additional Comments Business Analyst UST Global® is looking for an experienced Business Analyst with excellent Healthcare domain knowledge. Excellent written and verbal communication skills. As a Business Analyst at UST Global, this is your opportunity to Discuss and elucidate business requirements, after discussing with business users at customer side Identify business problems, document, prioritize based on client input Knowledge of Requirements Analysis and Management processes: Suggest solutions and discuss pross/cones and help customer finalize an approach Prepare User Story with proper acceptance criteria and with sufficient details Maintain JIRA from a requirement perspective Clarify business questions / queries raised by technical / QA team Support the QA team in User Acceptance testing Good communication and analytical skills For this role, we value: Ability to clearly identify business functional and non-functional requirements Clarity on Healthcare domain process in a very detailed level and help answer any questions from team Awareness on HealthEdge platform and its functionality so that feature mapping is effective You bring: Bachelor’s degree in any discipline. A Master’s degree in a related field is an added plus 10+ years of experience in Business Analyst role 7+ years of experience in Healthcare domain Overall Experience Level : 10+ years of experience in Healthcare domain Skills Sales Management,Jira,Requirement Gathering,Healthcare Show more Show less

India - Hyderabad JOB ID: R-208863 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Feb. 28, 2025 CATEGORY: Information Systems ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. ABOUT THE ROLE Role Description: In this role, you will design, build and maintaindata lake solutions for scientific data thatdrive business decisions for Research. You will build scalable and high-performance data engineering solutionsfor large scientific datasetsand collaborate with Research stakeholders.The ideal candidate possesses experience in the pharmaceutical or biotech industry, demonstrates strong technical skills, is proficient with big data technologies, and has a deep understanding of data architecture and ETL processes. Roles & Responsibilities: Design, develop, and implement data pipelines, ETL/ELT processes, and data integration solutions Take ownership of data pipeline projects from inception to deployment, manage scope, timelines, and risks Develop and maintain data models for biopharma scientific data, data dictionaries, and other documentation to ensure data accuracy and consistency Optimizelarge datasets for query performance Collaborate with global cross-functional teams including research scientists to understand data requirements and design solutions that meet business needs Implement data security and privacy measures to protect sensitive data Leverage cloud platforms (AWS preferred) to build scalable and efficient data solutions Collaborate with Data Architects, Business SMEs, Software Engineers and Data Scientists to design and develop end-to-end data pipelines to meet fast paced business needs across geographic regions Identify and resolve [complex] data-related challenges Adhere to best practices for coding, testing, and designing reusable code/component Explore new tools and technologies that will help to improve ETL platform performance Participate in sprint planning meetings and provide estimations on technical implementation Maintain comprehensive documentation of processes, systems, and solutions Basic Qualifications and Experience: Doctorate Degree OR Master’s degree with 4 - 6 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field Preferred Qualifications and Experience: 3+ years of experience in implementing and supporting biopharma scientific research data analytics (software platforms) Functional Skills: Must-Have Skills: Proficiency in SQL and Python for data engineering, test automation frameworks (pytest), and scripting tasks Hands on experience with big data technologies and platforms, such as Databricks, Apache Spark (PySpark, SparkSQL), workflow orchestration, performance tuning on big data processing Excellent problem-solving skills and the ability to work with large, complex datasets Good-to-Have Skills: A passion for tackling complex challenges in drug discovery with technology and data Strong understanding of data modeling, data warehousing, and data integration concepts Strong experience using RDBMS (e.g.Oracle, MySQL, SQL server, PostgreSQL) Knowledge of cloud data platforms (AWS preferred) Experience with data visualization tools (e.g. Dash, Plotly, Spotfire) Experience with diagramming and collaboration tools such as Miro, Lucidchart or similar tools for process mapping and brainstorming Experience writing and maintaining technical documentation in Confluence Understanding of data governance frameworks, tools, and best practices Professional Certifications: Databricks Certified Data Engineer Professional preferred Soft Skills: Excellent critical-thinking and problem-solving skills Strong communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated presentation skills EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description Role Proficiency: Analyse the business needs of a client in order to recommend and evaluate solutions to those needs with support from lead BA. Perform Business Analysis tasks with minimal support from the lead BA. Outcomes Work with right stakeholders to understand and define their needs and objectives in a way that can be understood resolved and actionable Consistently plan a business analysis approach for complex situations Design define and test project/product requirements Play multiple roles within activities prescribed by a methodology Proactively develop a meeting frequency to assess progress (e.g. weekly biweekly) Engage all stakeholders and gain consensus in agreement of results Create the software requirements artefacts and deliverables Communicate complex information in an easy-to-understand manner Consistently develop effective change control processes for complex requirements and designs. Determine the appropriate level of abstraction for business analysis information in complex environments align complex requirements with design with some support from Lead BA if available Understand BA knowledge areas appropriately to be able to use to solve a business problem Analyse business needs and solutions Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA Validate and verify information to identify solution options that meet business needs identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager Define software quality attributes external interfaces constraints and other non-functional requirements with required support from the lead BA Perform complex impact assessments of changes to requirements and designs Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needs Measures Of Outcomes Business value addition Communication effectiveness Customer feedback Business Analysis processes and tools Reusable artefacts/methodologies for use across organization Trainings undertaken/given including certifications Outputs Expected Business Value: Active identification of business problems constraints dependencies that leads to right solution pick Stakeholder Engagement Lead written and verbal communication in and out of the client specific to the engagement Negotiation of various options Vs value delivered with stakeholders Requirements Engineering Use of right set of tools templates and/or processes for aligning requirements and design. Good expertise in using several business analysis tools to elicit document and manage requirements Solution Evaluation Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis Process Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts owned by the Business Analyst Management and communication about project artefacts to the various stakeholder groups Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes Team Management Mentor Junior Bas in the organization/Portfolio on a need basis New Business Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership) Skill Examples Analytical organizational and problem-solving skills - Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics – Use of right behavioural characteristics like Ethics Personal Accountability Organization Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability. Business Knowledge –Perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques – Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) Business Analysis Approach· Consistently plan a business analysis approach for complex situations. Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly. Play multiple roles within activities prescribed by a methodology. Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise. Ask relevant questions to uncover and understand organizational needs to· Ensure that the planning activity covers enterprise breadth and depth. Stakeholder Engagement· Lead others with complex stakeholder engagement. Effectively manage difficult personalities on a team and resolve issues if they arise. Have been engaged by stakeholders with their open feedback and opinions. Clearly communicate concepts to relevant stakeholders and follow up to verify stakeholder understanding and approval. Business Analysis Information Management· Lead others in developing effective approaches for managing business analysis information. Determine the appropriate level of abstraction for business analysis information in complex environments. Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization. Recognized internally as an authority in locating even hard-to-find information· Identify and leverage the appropriate business analysis tools based on the information and purpose of the task· Coach and guide others on effective use of techniques and Business Analysis tools Business Analysis Performance Improvement Consistently identify and correct issues with business analysis work and independently plan improvement efforts—even for complex issues. Receptive to non-traditional ways of learning ideas. Use a structured approach for creative solutions to complex problems. Evaluate what worked what did not and what could be done differently next· Recognized by colleagues as an authority in analyzing performance and developing improvement plans Requirements Elicitation· prepare for complex elicitation activities· Anticipate possible delays and proactively ask for assistance in reprioritizing. Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members· Lead others in elicitation activities· uncover emotional drivers of stakeholders and develop messaging accordingly. Take existing tools and techniques and apply them in new ways. Consistently use meeting management skills and tools to keep discussions focused and organized. Regularly present ideas or suggestions to stakeholders in persuasive terms according to known needs/wants/emotional drivers of the audience· validate complex information in an easy-to-understand manner. Identify potential gaps in elicitation results that may require additional elicitation activities. Engage all stakeholders and gain consensus in agreement of result· Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. communicate complex information in an easy-to-understand manner· Use a structured technique for enabling stakeholder-focused written communication and document profiles of each stakeholder then update them as new insight is obtained· gain agreement on commitments with stakeholders· Support others in complex stakeholder collaboration situations· Establish stakeholder engagement monitoring practices Requirements Life Cycle Management· Align complex requirements with design independently· Recognized as an authority in several analysis methodologies and have been asked by leadership to spearhead change in methodologies· Coach others on traceability relationships and effective use of business analysis tools· Invite recommendations from others to conduct effective requirements traceability· Share requirements/designs to identify overlaps and trends with stakeholders. Share change and improvement strategies for existing and future projects with colleagues· synthesize complex data from disparate sources and understand how they impact the enterprise or organization· Provide relevant data to support recommended prioritization decisions. Ensure stakeholders understanding and acceptance of prioritization decisions. Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them. Engage all stakeholders and gain consensus before pursuing a course of action· Help others understand the impact of prioritization on other business functions including strategy financial and legal· guide complex impact resolutions activities. Perform complex impact assessments of changes to requirements and designs· Use supporting data to challenge any changes with negative impacts. Foster a collaborative approach to obtain feedback opinions and acceptance during assessments of changes to requirements and design· Resolve complex issues and conflicts independently and lead others in this task Strategy Analysis - Analyse current state to understand the reasons for change the impact of the change· Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise· Research analyze and synthesize data to support rationale for change· Help others see the value of the change with actions such as customizing the explanation/justification according to the emotional drivers of the stakeholder(s)Future State definition· Ensure the elements of future state support one another meet business goals and objectives and integrate with the future state of the enterprise· Use a structured approach for creative solutions to complex problems· recognized by colleagues as an authority in determining the conditions to meet the business needRisk Assessment· Define and mitigate undesirable consequences while transitioning to a final future state· Leverage historical data to assess the impact and likelihood of risks occurring for the current change. Foster a collaborative approach to gain feedback and acceptance to assess manage and mitigate risks. Consistently apply risk models that are suitable to the situation. Use a structured approach for creative solutions to complex problemsChange Strategy· develop effective change strategies even for complex situations· Engage all stakeholders and gain consensus before pursuing a course of action· recognized by colleagues as an authority in developing effective change strategies Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. recognized by colleagues as an authority at modelling requirements and designs· Lead and coach others on how to analyze synthesize and refine elicitation results into requirements and designs. Coach others on how to prepare and deliver written customer-focused communication. Meet regularly with peers and counterparts to discuss methods of ensuring design quality. Play multiple roles within activities prescribed by a methodology· Coach others how to use the input from all stakeholders to make the most informed decisions· Clearly communicate concepts to relevant stakeholders and follow up to verify their understanding and approval· Have been recognized as an authority in several analysis methodologies· Have been recognized by colleagues as an authority in aligning requirements and designs to business requirements· Maintain and continuously enhance communications channels with stakeholders to ensure that issues surface and are managed in a timely fashion· Consistently ensure complex requirements support one another. Regularly solicit requirement viewpoints from relevant stakeholders· Convert complex ideas into easy concepts· Be engaged as an authority to develop requirements architecture· Consistently develop effective designs with complex requirements· recognized by colleagues as an authority in developing design options that achieved the desired future state· Have been frequently engaged by peers for advice and support on analyzing potential value and recommending solutions Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Take existing evaluation methods and apply them in new ways to address solution evaluation· Monitor historical data to identify systemic issues and best practices. Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise. Focus learning on using business acumen. Help others understand the solution’s impact on business related metrics such as operating costs revenues and customer profit margins· Propose alternative solutions to problems or opportunities and informed recommendations based on evaluation of the solutions’ merits. Consistently identify opportunities to contribute to the solution’s value. Utilize proven methodologies for problem solving and critical thinking· Apply business acumen when exploring the root cause for underperforming and ineffective solutions and components· recognized by colleagues as an authority in determining the internal factors that restrict full realization of the solution’s value Experience in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer Good understanding of Software development life cycle & Methodologies Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption Develop a network of Subject Matter Experts (SMEs) inside the organization Practice innovative ways of performing various BA tasks using common techniques Additional Comments About the Role: We are seeking a talented IVA Conversational Designer / Business Analyst to join our dynamic team. This role is pivotal in designing and optimizing intelligent virtual assistant (IVA) interactions, ensuring seamless experiences with our members as well as integration with contact center and telephony systems. The ideal candidate will have a strong background in conversational design, business analysis, and experience with contact center operations and telephony technologies. Key Responsibilities: Conversational Design: Create and refine IVA conversational flows, ensuring natural and engaging user interactions. Business Analysis: Analyze business requirements and translate them into technical specifications for IVA development. Contact Center Integration: Collaborate with contact center teams to integrate IVA solutions with existing telephony systems. User Experience Optimization: Continuously improve IVA interactions based on user feedback and performance metrics. Stakeholder Collaboration: Work closely with stakeholders to understand their needs and ensure IVA solutions meet business objectives. Testing and Quality Assurance: Conduct thorough testing of IVA interactions to ensure accuracy and reliability. Documentation: Maintain comprehensive documentation of conversational designs, business requirements, and integration processes. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Experience: Minimum of 3 years of experience in conversational design, business analysis, contact center operations, and telephony systems. Skills: Proficiency in conversational design tools and platforms (e.g., Dialogflow, Microsoft Bot Framework). Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with contact center technologies (e.g., IVR, ACD, CTI). Knowledge of telephony systems and protocols (e.g., SIP, VoIP). Preferred Qualifications: Experience with AI and machine learning technologies. Certification in conversational design or related fields. Familiarity with agile methodologies and project management tools. Why Join Us: Innovative Environment: Work on cutting-edge IVA solutions and contribute to the future of customer service. Collaborative Culture: Join a team of passionate professionals dedicated to excellence. Career Growth: Opportunities for professional development and career advancement. Skills Data Analytics,Communication,Ivr,Acd Show more Show less

Job TitleFunctional Analyst Location Bangalore / Chennai Work closely with the Product Owner and Business Analyst in understanding the business goals and objectives and the requirements of the proposed solution. Help the Business Analyst in preparing the as-is and to-be business process maps to allow identification of requirements for the developing the new Ordering application. Analyze and decompose complex requirements; Perform gap analysis and write Functional Specifications based on an in-depth understanding of both business processes and local IT system functionalities. Assist the Business Analyst in documenting information gathered from multiple sources, highlight conflicting functional/non-functional requirements, and documenting the clarifications to enable the preparation of a clear and concise functional specification document. Convert the requirement discussions into functional requirement documents that follow the standard templates, well structured, and use natural language, and easy to understand. Drives the requirement management lifecycle, including the creation, grooming, development, and testing activities, overseeing the delivery of the product as per the requirements; Performs training to the users about processes and the systems involved in supporting such processes; Provides cross-functional support to other departments as required; Cooperate in system testing. Performs other duties as assigned; Provide assistance with troubleshooting / triaging of production issues to help with quicker resolution. REQUIRED PROFILE: Type and duration of previous experience: At least 8 to 12 years in an IT environment (implementation if possible) preferably in an industrial or process-driven environment and ideally in the laboratory industry. At least 5-7 years as a Business analyst/ Functional analyst / Product owner/Technical Writer in an IT environment. Good business understanding to facilitate discussions from top managers to end-users. Specific skills required: Technical knowledge: Strong and proven background in Information Technology. Experience as a Technical Writer/Business Analyst/Functional Analyst Experience in writing Functional Specification Documents Experience in creating Business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Capacity to conceptualize creative solutions, document and sell solutions to all levels of the organization, including senior management; Ability to solve practical problems, define cause and effect, map dependencies in the process Organized, detail-oriented, analytical, curious, with demonstrated troubleshooting and investigation skills; Ability to prioritize tasks, multitask with organization and manage time effectively. Strong customer focus and ability to manage (internal or external) client expectations; Contribute to process mapping in a range of functional dependencies, including operations, purchasing, inventory, distribution, equipment, data management, quality systems and facilities Ability to work independently with limited oversight, in a complex global environment;

Description Summary: We are looking for a User Experience (UX) Designer with user insight, creativity, and design experience to join our Product Design team. If you love designing a great user experience, then you would be a great fit for our team. Role You will work with one or more cross-functional product teams, business stakeholders, end-users, and fellow UX practitioners to identify key problems and opportunities. You will use human-centered and data-driven principles, while employing your keen ability to empathize, to conceptualize and validate solutions that deliver the most usable, viable, feasible, and delightful solutions aligned with business goals. Activities include: collaborating with stakeholders to discover, elicit, and analyze problems and requirements; task and workflow analysis, flow/process diagramming, journey mapping; formative concept design, wireframes; multi-fidelity prototyping, usability testing and validation, evidence-driven iteration; user-interface and interaction design, specification; implementation support. You will work with the above-mentioned collaborators on one or more products. You will be responsible for ensuring organizational UX Standards are implemented for both usability and experiential consistency Qualifications Requirements: 5+ years’ experience with: Human-Centered Design in an agile software development environment; Creating and executing usability testing; Designing usable interfaces with complex, multi-step interactions and/or complex information visualizations. Bachelor’s degree in Human-Centered Design, Human-Computer Interaction, Cognitive Science, Information Science or relative experience Demonstrable experience in/with: Designing responsive web applications or mobile applications. Bonus: you approach design problems with a “mobile first” mentality. Web accessibility and assistive technologies (screen readers, etc.). Tools such as Axure, Invision, Sketch, MIRO, Adobe CS, or similar. Ability to translate design specs to technical teams. Ability to work with both collocated and remote collaborators. Excellent written and verbal communication skills. Understanding of HTML, CSS and JavaScript is highly desired. Ability to balance multiple priorities, potentially across different products, maintaining acute attention to details. Show more Show less

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role : WBD Enterprise application development team is seeking an application Developer who will be responsible for providing technical expertise for supporting and enhancing the Application development suite of our portfolio application built on Out Systems, Power Apps, .Net Framework, and JAVA. We are specifically looking for a candidate with solid technical skills and experience in building custom applications, SAAS, PAAS platforms such as Sales Force, Out systems, and experience in developing the microservices would be ideal for this position. The candidate's primary job functions include but are not limited to the day-to-day configuration/development of the Applications. The candidate must possess strong communication and analytical skills to effectively work with peers within the Enterprise Technology Group, various external partners/vendors, and business users to determine requirements and translate them into technical solutions. The candidate must have the ability to independently complete individual tasks in a dynamic environment to achieve departmental and company goals Qualifications & Experiences: 3 to 5 yrs. of Developer Experience in application Development. OutSystems Mastery: You should be fluent in the language of OutSystems. Know the ins and outs of the platform. Expertise in C#, ASP.NET, and related technologies. Experience in building applications using Low code Platforms (Out systems, Power Apps) , .Net Framework Experience in API development, including best practices, testing methods and deployment strategies. Strong understanding of web development technologies (HTML, CSS, JavaScript). Experience with front-end frameworks (e.g., Angular, React) is a plus Extensive experience in Out Systems, .NET development. Lead the design and development of high-quality software applications. Collaborate with cross-functional teams to gather and analyze requirements. Write efficient, maintainable, and reusable code. Proven track record of delivering large-scale, enterprise-level applications. Proficient in developing custom APIs to handle bulk volumes, pagination etc. Develop and maintain APIs and connectors to integrate with various data sources and applications. Prepare data flow diagramming and/or process modeling. Strong knowledge of integration protocols and technologies (e.g., REST, SOAP, JSON, XML). Perform Unit Testing and debugging of applications to ensure the quality of the delivered requirements and overall health of the system. Front-end Sorcery: HTML, CSS, JavaScript—you should be adept in the mystical arts of front-end development. Back-end Alchemy: PHP, .NET, Java, or whatever runes power your server-side sorcery. Database Enchantment: SQL or NoSQL, databases should bow to your command. Integration Spells: Master the art of integrating different systems and APIs. Version Control: Git or other version control systems should be your second language. Agile Wizardry: Navigate the agile landscape with finesse. Sprint through projects with the agility of a ninja. Problem-solving: Be a Sherlock Holmes of coding. Detect and eliminate bugs with precision. UI/UX Wizardry: Create visually appealing and user-friendly interfaces. User experience is your canvas. Adaptability Elixir: The tech world is ever-changing. Be ready to adapt and evolve. Certifications in Application Development, Cloud Services would be a plus. Develop standards and processes to support and facilitate integration projects and initiatives. Participate in research and make recommendations on the integration products and services. Provide ongoing maintenance and support for integration solutions. Experience in building application with cloud platforms (e.g., AWS, Azure, Google Cloud). Excellent problem-solving and troubleshooting skills. Strong communication and teamwork skills. Not Required but preferred experience: Public speaking and presentation skills. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

DISCO is aimed at redefining the landscape of legal technology. Ultimately, we seek to enable lawyers to achieve more efficient, data-oriented, and fact-based legal outcomes. We started our journey as a company by focusing on the crucial 'discovery' phase of the legal process. Our initial offering, Ediscovery, focuses on enabling legal teams to achieve these outcomes with incredible efficiency. The massive data proliferation over the last decades has revealed the limitations of many legal technology products, impacting the efficiency of legal practices. At DISCO, we strive to provide solutions to the legal domain that are magical. To do so requires the processing of large volumes of data at petabyte scale, while maximizing performance & minimizing operations cost, and serving this data to users intuitively with fluid, highly responsive consumer-grade experiences. Our overarching mission is to create a unified technology platform for the practice of law. We envision a suite of products focused on delivering distinctly better legal outcomes with a minimum of human toil and cost. Our technology addresses the challenges of scale in data and enables legal teams to focus on the critical tasks that necessitate human legal judgment. With a trajectory that has already seen substantial disruption in this market, our approach is underscored by a lawyer-inspired interface and a cloud-enabled technology platform, aiming for exemplary performance and cost efficiency. Thoughtful product planning and design are ingrained in our “product first” business ethos and culture, aligning with the broader objective of enhancing the practice of law through technology. Your Impact As An Engineering Manager For Feature, You Will Own mission critical Front-end and Back-end systems responsible for delivering magical, consumer-grade experiences Guide your team to deliver value pragmatically and productively while building architecturally sound, well-crafted, secure, testable, interoperable, and easily modifiable systems Build an effective team by hiring and developing top talent, instituting and evolving team practices, and fostering a culture of respect, cooperation, dependability, ownership, and gratitude Foster operational excellence, improving the performance, availability, and scalability of your systems, and your staff’s ability to consistently improve them Represent the team and charter to internal stakeholders, leadership, and the business Evaluate team architectural designs for completeness and coherence with requirements Work closely with partners in Product to align on business goals and deliverables Work closely with partners in Design to evaluate their artifacts for completeness and coherence with requirements and existing UI patterns What You'll Do Your team will own: Highly responsive, low-latency, feature-rich experiences that are at the core of our products For example: search builders, visual filters, highly customizable results lists, dashboards, and data exports Scalable, event-driven back-end systems that leverage serverless or containerized compute to balance cost, latency, and duration Who You Are 10+ years of experience including prior hands-on experience developing both front-end and back-end systems that operate in a cloud native environment 3+ years of engineering management including experience hiring, managing, and growing engineers up to staff level Experienced with owning a team charter and managing a technical roadmap. Understand architectural patterns and techniques such as domain-driven design, service-oriented architecture, API-first design, diagramming conventions, etc. Experience with federated GraphQL and designing encapsulated, scalable data schemas for it History of owning and improving operational excellence for front-end and back-end systems where developers are responsible for site reliability Track record of delivering well tested, reliable systems and fostering a culture of quality Skilled with front-end technologies such as React and Micro-Frontends Working knowledge of some back-end architectures & datastores such as SQL and NoSQL stores, multitenant systems, and microservice architectures Excellent verbal and written communication skills with a good sense of when there’s a need to dive into the details Even Better If You Have... Experience with high-scale data streaming architectures (e.g., kafka, kinesis) Experience in organization design, charter definition, and engineering roadmap development and prioritization Experience working with end-to-end UI regression testing and tools like Cypress or Playwright Experience with different application bundlers such as Webpack, Rollup, Parcel, EMS, etc. Some of Our Technology Stack Cloud Provider: AWS DSL-based Search: multiple large-scale Elasticsearch Clusters searched using our Disco Query Language (DQL), Vector Search Persistence: Elasticsearch, Cassandra, SQL data stores, others Event Bus: Kafka & Schema Registry Deployment: Terraform, Docker (via ECS), Consul for App Config, Service Discovery, Shared Secrets AI: LLMs, MinHash, FastText, Word2Vec, Convolutional Neural Nets, PyTorch, Recurrent Neural Networks, Latent Dirichlet Allocation for Topic Modeling, etc. Languages: Typescript, Kotlin/Java, C#/.NET, Python, Transport Mechanisms: Protobuf, Avro, HTTP Rest/JSON, GraphQL UI Libraries: React, Apollo, React Query, Redux, Redux Sagas, Jest, Cypress Perks of DISCO Open, inclusive, and fun environment Benefits, including medical and dental insurance Competitive salary plus discretionary bonus Opportunity to be a part of a startup that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function India Info Sec domains consists of India IT Security, Business and IT Continuity and Offshoring activities such as Identity Access Management, Application Security, Data Leakage, Security Monitoring Centre (SMC) and Third Party Security Review. Job Title Manager – India IT Security Date Department: Information Security Location: Bengaluru Business Line / Function Information Security Reports To (Direct) Grade (if applicable) Manager (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose The Missions Of IT Security Manager Extend To The India Territory (with a Few Minor Exceptions), In Accordance With The Policy Defined By The BNP Paribas Group Take part in Implementing the Global Security strategy Perform management of Global Security for India Territory Perform Stakeholder Management of all key departments/entities Responsibilities Extended knowledge of end-to-end IT Security concepts Good communication, technical writing/diagramming skills. People Management skills Experience in the IT industry with a strong exposure to IT Operations, Application Security, SOC/SIEM, and/or network administration, IPS and Business Continuity Good understanding of financial trading and operating environment Must be able to handle customers in a confident, positive and responsive manner To know how to define an action plan and to follow up on progress, be organized and meticulous Must be motivated, and able to work independently as well as part of a team Must demonstrate ethical responsibility, maturity, and discretion Microsoft Office tools such as MS Word, MS Excel, MS PowerPoint, SharePoint Prepare adhoc presentations for senior management Perform projecting spends and impact analysis for new / ongoing projects Coordinate with different departments (e.g. Project Services, Performance Management, HR etc.) to gather and analyze information Promote a culture of strong information security Managing vendor relationship Aligning cybersecurity and business objectives Collaborate with cross-functional teams to ensure stakeholder satisfaction and timely resolution of issues/tasks Analyze KPIs/KRIs and trends to identify opportunities for growth and improvement Ensuring that the organization complies with regulatory, exchange requirements, as well as internal policies Working hand in hand with management and staff to identify and manage regulatory risk Having appropriate disciplinary measures in place in the event of a regulatory breach in order to avoid a future recurrence Maintaining open lines of communication with all relevant decision makers and stakeholders in order to keep all parties informed of regulatory changes Keeping abreast of regulatory changes and developments in the regulatory environment Ensuring that the company is equipped with internal controls that adequately measure and manage the risks it faces. Developing and enacting regulatory compliance demands Documenting compliance-related processes and maintaining artifacts Technical & Behavioral Competencies Network Security: Hands on understanding and working on network protocols, devices like firewall, VPNs, IDS/IPS Threat and Vulnerability Management Working knowledge of VAPT, cloud security and Data Security Skills Referential Specific Qualifications (if required) Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Decision Making Ability to deliver / Results driven Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to manage a project Ability to understand, explain and support change Ability to manage / facilitate a meeting, seminar, committee, training… Ability to develop and leverage networks Ability to anticipate business / strategic evolution Education Level Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if Required) B.E. / B.Tech (ideal) / BSc/MCA Certifications like CISSP, CISA, ISO 27001 are good to have Minimum 10 Years Of Industry Experience Required Good understanding of Cybersecurity Domain, Data Privacy Framework and IT Continuity/ Operational Resiliency Experience in IT Risk Management; IT Auditing Regulatory Compliance Show more Show less

Role : Business Architect Total Experience : 12 -16 years Job Location : Bengaluru Notice Period : Immediate to 30 days Key Responsibilities Strategic Planning Develop and maintain a comprehensive business architecture framework aligning it with the organizations strategic goals Current State Assessment Analyze the organizations current state to identify opportunities for improvement and align business processes with strategic goals Business Modeling Create and maintain business capability models value stream maps and other artifacts that illustrate the organizations structure and processes Solution Design Define and design business solutions structures and processes to achieve organizational objectives Stakeholder Engagement Collaborate with various stakeholders including business leaders IT professionals and other architects to gather requirements manage expectations and ensure alignment Business Case Development Develop business cases to justify investments in new technologies or processes ensuring that solutions deliver tangible business value Process Improvement Identify and implement process improvements to enhance efficiency reduce costs and improve overall business performance Governance and Compliance Ensure that business architecture is compliant with industry standards and regulations and that it supports the organizations governance framework Skills and Qualifications Strong understanding of business processes organizational structures and strategic planning Experience with business architecture frameworks and methodologies such as TOGAF or Zachman Framework Ability to analyze complex business problems and develop effective solutions Excellent communication and stakeholder management skills Proficiency in business modeling and diagramming tools Knowledge of relevant technologies and their application to business solutions Experience with business case development and financial analysis Ability to work independently and as part of a team Skills Mandatory Skills : Business Architecture, Business Process Design, Mapping Show more Show less

Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Technical Business Analyst plays a crucial role in our organization, bridging the gap between business needs and technical solutions. This position demands a high level of expertise and attention to detail. Engage in critical collaboration with Product Owners/Managers to define comprehensive requirements for functions or services across products, demonstrating a thorough understanding of system architecture Meticulously draft detailed requirements documentation for all aspects of the digital process, including UX journeys and product specifications, while liaising with Subject Matter Experts and Project Managers Utilize a diverse range of project artifacts, including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), process maps, workflow diagrams, and data mapping spreadsheets, to capture all essential details necessary for the precise implementation of client builds Translate complex requirements into comprehensive Functional Specification Documents with utmost accuracy and clarity Maintain close, professional collaboration with the Development team to ensure clear understanding and accurate translation of requirements. Provide critical support to developers during implementation and testing phases of newly built functionality Operate effectively within an Agile environment, functioning as an integral part of a small team that demands a high degree of coordination and synchronization. Contribute significantly to the continuous improvement of processes and the introduction of new technologies Qualifications The ideal candidate for this critical role must possess: A minimum of 3-5 years of substantive experience as a Business or Technical Analyst, demonstrating a proven track record of success Extensive knowledge and expertise in analyzing complex business needs, with the ability to derive actionable insights Demonstrated proficiency in translating intricate business requirements into precise, high-quality functional documents A strong sense of independence coupled with a proactive approach to problem-solving and task management Prior experience in mobile application development is highly advantageous Comprehensive understanding and practical application of Agile methodologies in a professional setting Extensive experience working with REST APIs and proficiency in utilizing tools such as Postman Advanced proficiency in documentation and tracking tools, including but not limited to Confluence, Jira, Miro, diagramming software, and Swagger Candidates must be prepared to operate in a demanding, fast-paced environment where attention to detail and the ability to manage complex tasks are paramount. Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. Show more Show less

The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with the Business Owner, Product Manager and Scrum Master to ensure the team delivers value to the business. They define solutions for required product features, eliciting, and documenting requirements, performing required impact/workflow analysis (use cases, UML diagramming, etc.) and designing the user interface. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills, and a passion for improving consumer experiences using technology are essential Essential Duties & Responsibilities Accountable for the product backlog and prioritization of user stories with team members Create business user stories Practical understanding of Scrum principles and practices Partners with Scrum master’s in supporting Scrum Framework Shares and decomposes Features into user stories (non-technical) Develop a deep understanding of the customer and product needs Recognized voice of the business to the team Works closely with Product Manager to represent capabilities and features at team level Business requirements are represented in the product backlog Ensures traceability between requirements to Features to user stories Review of test cases against user stories acceptance criteria Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager Formally accepts the user stories once all acceptance criteria are met and demo-ed Ability to produce basic UML diagrams (use case, activity, etc.) Ability to produce low-fidelity wireframes to help communicate the intended workflow and potential screen layout (new page/concept) Tracks and manages key KPIs, escalating appropriately as needed Education And Experience Three (3) years of experience with Product Owner and / or Business Analysis Preferred but not mandatory two (2) years of experience in healthcare domain Experience driving teams and management to decisions Experience working with cross functional teams Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance Skills, Knowledge And Abilities Ability to effectively break down barriers to maintain progress on initiatives Diplomatic with strong negotiation and conflict resolution skills Adept at adjusting to changing circumstances quickly and professionally Able to make quick decisions when clarification or modification is needed Excellent oral, written and interpersonal communication with both technical and business audiences Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. Show more Show less

Role Description Role Proficiency: Analyse the business needs of the stakeholder(s) across the engagement. Understand and use the various BA tasks required to be performed as required by the engagement usually with a good assistance from senior BAs. Outcomes Assist Leads to understand and define enterprise goals and objectives Tailor the business approach based on the audience’s known preferences/needs Adapt the preferred verbal & non-verbal communication style to the needs of the situation and the individual Apply system analysis techniques to analyze requirements system capabilities workflows and functional limitations Assess the complexity and size of the change and the overall risk factors for the change/solution/problem area/methodology etc. Use a holistic view of people processes and technology to understand the enterprise Assist to ensure requirements traceability throughout the project Identify appropriate stakeholder communication needs to support the change. Ensure key stakeholders understand and agree to the business analysis approach. Plan and execute effective processes for definition and approval of requirements and designs Determine the appropriate level of abstraction for business analysis information for each stakeholder Plan for requirements reuse and traceability Follow effective requirements practices such as change control process defined by senior BAs Ensure use and continuous improvement of a requirements processes Learn about developing process flow diagrams use case current/future state diagrams functional and technical requirements Assist in interpreting evaluating and interrelating research data Successfully complete straight-forward tasks and smaller well-scoped challenges independently Identify appropriate actions and modify guidelines that have been provided to address a challenge. Measures Of Outcomes Assistance in Business value addition directly or indirectly Communication effectiveness – usage of proven methods effectively Customer/Senior BA/PM feedback Business Analysis processes and tools – effective use of processes and tools set up by Senior professionals in the organization Trainings/Learning programs undertaken including certifications Outputs Expected Business Value: Identification of business problems constraints dependencies early in the engagement Stakeholder Engagement Strong written and verbal communication in and out of the client specific to the engagement Negotiation within the team Requirements Engineering Use of right set of tools templates and/or processes for aligning requirements and design as agreed Working knowledge of prominent business analysis tools to elicit document and manage requirements Solution Evaluation Be able to assist right stakeholders in evaluation and recommendation of appropriate solution options to business problems Be able to influence and get a buy in for right solution options Process Follow processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts Management and clear communication about project artefacts to the various stakeholder groups Adoption of recommended tools templates and processes to help with effective decision making and approval processes Team Management Assist Senior Business Analysts with mentoring Junior BAs in the organization/Portfolio on a need basis like preparation of training artefacts assistance in logistics and execution of the mentoring programs Skill Examples Analytical organizational and problem-solving skills - Use Analytical thinking and problem solving skills to analyse problems and opportunities effectively Know to apply competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics - Use of right set behavioural characteristics like Ethics Personal Accountability Organization Time Management and adaptation to gain the trust and respect of stakeholders. Business Knowledge - Have a good understanding of the Business Industry and Organization solution or methodology that the business analyst operates in. Good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills - Able to learn the art of different communication styles and techniques to suit the knowledge level and communication styles of recipients. Ability to speak the language of the stakeholders. Ability to use variety of communication methods – verbal non-verbal physical and written along with listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication promote stakeholder support of the proposed changes. Good negotiation and conflict resolution Tools and Technology - skilled in various software application and tools to support communication and collaboration. Ability to assist in creation and maintenance of requirements artifacts and model concepts track issues to increase overall productivity. Skilled in the use of prototyping and simulation tools tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval base lining traceability change control and management. Able to pick and use the right tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques - Understanding of various BA techniques. Ability to use the right technique for carrying out the BA tasks as appropriate to the area of work with some guidance from senior colleagues. Listing down all of the techniques commonly used by Business Analysts to execute their tasks. An Associate III – Business Analysis is good enough if they can understand the frequently used techniques from the below list:a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Skilled in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis). Be able to use common techniques while performing various BA tasks Business Analysis Approach· Tailor the business approach based on the audience’s known preferences/ needs by adapting the preferred verbal & non-verbal communication style to the needs of the situation and the individual· use active listening and discovery skills to understand “real” issues/ needs and build rapport· Determine the appropriate level of formality that is required for the business analysis approach. Identify the required business analysis activities. Consider the timing of business analysis work within the context of the overall change. Assess the complexity and size of the change and the overall risk factors for the change. Demonstrate capability in multiple analysis methodologies. Stakeholder Engagement· Perform stakeholder analysis. Define the level of stakeholder collaboration that will be required to support the change. Identify appropriate stakeholder communication needs to support the change. Ensure key stakeholders understand and agree to the business analysis approach. Facilitate stakeholder meetings Business Analysis Information Management· Identify an effective decision making process. Invite feedback and opinions from others on the process. Develop an effective change control process for requirements and designs. Plan an effective prioritization process for requirements and designs. Plan an effective approval process for the deliverables that will be produced· help others make the best decision based on appropriate criteria - business need opportunities risk compliance and the ability to achieve the desired outcome. Determine the appropriate level of abstraction for business analysis information for each stakeholder· Use appropriate business analysis tools for managing business analysis information Requirements Elicitation· Understand scope of elicitation effort and select appropriate elicitation techniques for stakeholders· Prepare supporting materials and set up required logistics for elicitation· Prepare stakeholders in advance of elicitation sessions to ensure activities run smoothly and everyone works toward a common goal· Organize activities and manage time efficiently to consistently adhere to commitments and changing priorities· Facilitate elicitation activity and capture elicitation outcomes· Adapt verbal and non-verbal communication style to the needs of the situation and the individual· Put all the pieces together to elicit information relevant to the change· Adapt to and embrace changing situations as an opportunity rather than an· Obstacle· Compare elicitation results against source information and other elicitation results· Resolve conflicts and negotiate to reach agreements. Demonstrate well prepared stakeholder-focused written communication. Validate that the elicitation results match the intention of stakeholder needs Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. Use different methods to document and communicate information based on stakeholder level of involvement and needs. Communicate the appropriate level of detail so stakeholders can understand the information· Provide the forums for stakeholders to ask questions and/or raise any concerns· Demonstrate well prepared stakeholder-focused written communication· Set stakeholder expectations to ensure activities will run smoothly and they work toward a common goal. Gain agreement for required stakeholder commitments· assess stakeholders’ level of participation and focus and raise attention to high risk behavior (such as diversion to other work delayed approvals or lack of involvement) encourage the free-flow exchange of information ideas or innovation· promote an atmosphere of shared effort to resolve problems and achieve desired outcomes Encourage teamwork by working in collaboration with others to achieve goals and objectives Requirements Life Cycle Management· Leverage appropriate business analysis tools to align requirements and designs and effectively manage changes· Identify the relationships to track to effectively manage traceability· Put all the pieces together to align requirements and designs and effectively manage changes. Ensure approaches used to trace requirement relationships are acceptable norms by stakeholders· Maintain requirements so they remain correct and current after an approved change. Ensure that the content and intent of the requirement is maintained. Ensure approaches used to maintain requirements are understood by stakeholders. Manage requirements and attributes so they can be easily stored and accessed. Manage requirements in such a manner they can easily be reused in the future· Leverage appropriate business analysis tools to identify and maintain requirements and designs for reuse· Ensure that the basis of prioritization is followed as agreed upon by relevant stakeholders. Guide stakeholders through the challenges of prioritization. Re-evaluate priority with stakeholders as new information becomes available. Resolve conflicts and negotiate to reach agreements during prioritization· Execute the defined change control process; Complete impact analysis activities as needed. Facilitate impact resolution activities· Understand stakeholder roles and authority levels in approving requirements and designs· Track and communicate approval and implementation decisions for requirements and designs. Maintain audit history of changes to requirements and designs Strategy Analysis· Understand the organization's:o capabilities and processeso utilized technology and infrastructureo policies and business ruleso business architecture ando internal assets. Understand external influencers· Articulate business goals and objectives. Determine the solution scope. Identify constraints and assumptions· Identify: potential changes to organizational structure and culture required to support the desired change· new or modified capabilities and business processes that will be required to support the change· new or modified technology and infrastructure that will be required to support the change· new or modified organizational policies and business rules required to support the change· Identify unknowns and quantify the impact of risk factors· Perform gap analysis to understand missing or improved capabilities required for the change· Define solution scope to understand which new capabilities the change will deliver· Develop appropriate transition states and complete release plans Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. Model requirements and designs. Analyze requirements and designs. Identify key information for requirements and designs and their attributes· Ensure the requirements meet the characteristics to support quality requirements and designs. Perform verification activities throughout the work. Use appropriate checklists for quality control· Identify assumptions and utilize them to manage risks. Define measurable evaluation criteria to assess the success of the change. Evaluate alignment with solution scope to support value delivery· Make effective use of requirement viewpoints and views. Leverage templates to develop the requirements architecture. Ensure that the set of requirements is complete; it is cohesive and tells the audience the full story· Ensure that requirements relate to each other by identifying requirement relationships· Put all the pieces together to ensure that the requirements collectively support one another to fully achieve the objectives· Develop design options aligned with the desired future state· Put all the pieces together to define the solution approach identify business improvement opportunities allocate requirements across solution components and develop design options that achieve the desired future state· Identify costs associated and benefits of a solution option· Determine the value of a solution to key stakeholders. Assess design options and recommend the appropriate solution Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Identify the appropriate measures to use to assess solution performance. Validate the performance measures selected with key stakeholders· Demonstrate proficiency in using office applications to document track and· communicate performance measures and the data collected to evaluate solution effectiveness· Leverage an understanding of the organization to identify the most effective means of implementing a change· Highlight risks identified through assessing the performance measures. Assess performance measures to identify relevant trends. Test and analyze performance measures to ensure their accuracy. Identify performance variances their root cause and recommend appropriate actions to reduce variance. Propose alternative solutions to problems or opportunities and informed recommendations based on evaluation of the solutions’ merits· Identify internal solution component dependencies. Perform problem analysis to identify the source of solution limitations. Perform impact assessment activities to quantify factors that affect solution· Performance· Assess enterprise culture and how a solution impacts the organizational structure. Perform an operational assessment on processes and technology· Ensure appropriate solution performance measures are being used. Provide substantiated recommendations. Demonstrate an understanding of the organization’s nuances and how to get things done. Analyze and use a holistic view of people processes and technology to understand the enterprise Demonstrate an ability to learn quickly and willingly. Demonstrate the ability to incorporate business and industry knowledge into work Additional Comments Detailed Job Description: The job holder is primarily responsible for gathering ServiceNow business requirements and supporting the development up to the end of the deployment. The primary responsibility includes organizing all required action to gather business requirements, being the main point of contact for the assigned epic until end of deployment. Principal Accountabilities Gathering all business requirements for ServiceNow workflows to client standards. Identifying all stakeholders to ensure all aspects are record for requirements. Gathering the ASIS process to understand the GAP analysis that will translate into requirements. Ensuring requirements are “do able” by completing technical reviews. Ensure all requirements adhere to IDAM controls and Standards Completing Business requirements reviews to gather sign off from Product owner and estimate from the technical team. Ensure all required stories are documented on the Project Jira board and where necessary link to deliver team boards. Follow allocation of stories to ensure completion. Monitor progress and deadline dates and highlight any possible issue to the Project Manager. Support deployment planning with the knowledge of the epic. Confirming possible delivery dates with project team. Discuss and agree communication plan with Product Owner and create all necessary documentation for the comms. Support any priority calls required by pointing out the business benefits. Support the UAT process by managing the teams required to complete UAT. Act as point of contact and priorities any issues found. Supporting other projects where necessary on a consultancy basis Estimation of task, and support of planning to enable deliver date estimation. Support task allocation given priority settings. Carrying out BA story reviews when required Facilitating and presenting Show and Tell meetings. Understanding data and the usage, to understand any data quality issues. Highlighting these as a risk to the Epic. Complete mandatory HR training and time logging Improve work efficiency to support continuous improvement in the IAM development team, Maintain an awareness of operational risk and minimize the likelihood of occurrence. Highlighting any risk, issues or concerns to the Project Manager. Any other duties requested of you to support the deliverables to ensure the project success. Mandatory Skills: 6+ years of experience in a software BA with at least 2+ years of experience working on Identity and access management within the ServiceNow application relating to Identity and Access Management. Knowledge of Identity and access management for personal and service accounts. The difference between Privilege and non-privilege, Human and System to System. knowledge of ServiceNow’s functionality, database structure, and APIs uses. Must have good exposure to Agile Scrum practices and methodology. Demonstrated experience documenting requirements. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Proven analytical and problem-solving skills Technical proficiency: Ability to understand and work within IAM technologies, including Active Directory, LDAP, UNIX,iSeries, databases Business Analysis certifications : o Certified Business Analaysis Professional (CBAP) o Certification of Capability in Business Analysis (CCBA) o Security Certification: only if you want t o CISM o CISA Optional Skills: Relevant Experience: At least 2+ year of experience in developing ServiceNow applications Principal Accountabilities Skills Servicenow,business analysis,Identity Access Management,Servicenow workflow Show more Show less

locationsIndia, Bangalore time typeFull time posted onPosted 11 Days Ago job requisition idJR0274802 Job Details: About The Role : Identifies business requirements, functional and system specifications that meet business user requirements, maps them to systems capabilities and recommends technical solutions. Configures system settings and options, plans and executes unit, integration and acceptance testing, and creates systems specifications. Identifies test scenarios and cases, executes test cases, documents test results, test scripts and provides quality assurance results to the business. Examines current business procedures, system practices and IT modification design and recommends new improved ones. Designs new computer programs and systems by analyzing business requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications. Performs troubleshooting, solves complex bug issues in production systems or applications, and collaborates with subject matter experts on issues. Anticipates complex issues and discusses within and outside of project team to maintain open communication. Serves as a technical lead on a subsystem or small feature(s), manages projects of small to medium size and complexity, performs tasks, and applies expertise in subject area to meet deadlines. Qualifications: Minimum Qualifications Bachelors with 8+ years experience or Masters degree with 6+ years in Computer Science or equivalent. IT work experience implementing software solutions. Subject matter expert on supply chain supply planning with hands on experience on End-to-end implementations using SAP-IBP supply planning. Ability to work and communicate effectively with technical and cross functional teams within the organization. Preferred Qualifications Experience with Agile software development methods and tools. SAP ECC/S4 planning knowledge would be an added advantage. Experience in semiconductor/manufacturing industry preferable. Blue yonder platform with specialized knowledge of ESP module. Job Type: Experienced Hire Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. *

locationsIndia, Bangalore time typeFull time posted onPosted 12 Days Ago job requisition idJR0274651 Job Details: About The Role : Identifies business requirements, functional and system specifications that meet business user requirements, maps them to systems capabilities and recommends technical solutions.Configures system settings and options, plans and executes unit, integration and acceptance testing, and creates systems specifications.Identifies test scenarios and cases, executes test cases, documents test results, test scripts and provides quality assurance results to the business.Examines current business procedures, system practices and IT modification design and recommends new improved ones.Designs new computer programs and systems by analyzing business requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications.Performs troubleshooting, solves complex bug issues in production systems or applications, and collaborates with subject matter experts on issues.Anticipates complex issues and discusses within and outside of project team to maintain open communication. Serves as a technical lead on a subsystem or small feature(s), manages projects of small to medium size and complexity, performs tasks, and applies expertise in subject area to meet deadlines. Qualifications: You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed below would be obtained through a combination of your degree, research and or relevant previous job and or internship experiences. Minimum Qualifications: Bachelors and 6+ years or Masters and 4+ years in Computer Science, Industrial Engineering, or MBA or similar discipline. Must have 4+ years direct hands-on experience with implementing supply planning (BY-SCP/ESP/MP) and inventory optimization (BY-IO). 4+ years direct hands-on experience with factory planning (BY-FP), demand planning, and/or order promising (BY-OP) solutions. 4+ years of direct hands-on experience configuring dashboards/workbenches in ESP/SCPO. 6+ years overall supply chain planning experience. End-to-end implementation experience in SCM/ERP solutions. Able to independently handle ESP supply planning queries from business stakeholders. Demonstrated ability to work and communicate effectively with technical and functional teams. Self-motivated, proactive, and proven skills to collaborate well and work cross-functionally within the organization. Preferred QualificationsSemiconductor industry exposure Job Type: Experienced Hire Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. *

Role Description Role Proficiency: Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs Outcomes Use analytical skills and judgment to identify prioritize structure and solve complex problems Work closely with customer to understand and define enterprise goals and objectives Immensely contribute to the sprint planning and estimation by highlighting dependencies constraints impact from a business standpoint Be the face of the team to the customer and act as a SME for all of the business and strategic needs Understand and use BA knowledge areas appropriately as required by the business problem Analyse business needs and solutions Devise strategies and Facilitate stakeholder collaboration effectively and efficiently Validate and verify information to identify solution options that meet business needs Align the designed and delivered solutions with stakeholder needs Establish and implement effective requirement creation and management practices Champion requirements Elicitation using proven techniques like interviews document analysis requirements workshops storyboards surveys site visits business process descriptions use cases scenarios event lists competitive product analysis task and workflow analysis and/or viewpoints Define the solution approach identify business improvement opportunities allocate requirements across solution components and develop design options that achieve the desired future state Define software quality attributes external interfaces constraints and other non-functional requirements Monitor the market for technologies/processes to manage business analysis Information Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools. Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization Develop an innovative approach for using new tools templates and processes Develop engagement strategies to support organizational transformation Be able to assist in driving transformational program(s) for the organization/customer’s enterprise Measures Of Outcomes Business value addition Communication effectiveness Customer feedback Business Analysis processes and tools Reusable artefacts/methodologies for use across organization Trainings undertaken/given Outputs Expected Business Value: Pro-active identification of business problems constraints dependencies that leads to tangible benefits to the stakeholders Stakeholder Engagement Champion written and verbal communication in and out of the client specific to the engagement Negotiation of various options Vs value delivered with stakeholders Requirements Engineering Develop and drive adoption of tools templates and/or processes for aligning requirements and design. Mastery of several business analysis tools to elicit document and manage requirements Solution Evaluation Use a combination of metrics plus and strategic analysis to pick and recommend appropriate solution to the business problem Process Establish processes as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts to the best standards Management and communication about project artefacts to the various stakeholder groups Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes Team Management Conduct necessary trainings and workshops within the project team and in the organization to grow and develop the BA community Monitor Junior Bas and suggest/assist with identification of areas of improvement with ways of working new learning market needs New Business Assist the organization/Unit with identification of new business opportunities and solution recommendation proactively Skill Examples Analytical organizational and problem-solving skills - Proficiently use Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Rapidly assimilate various types of information. Quickly choose effective and adaptable methods to learn and analyse the media audiences problem types and environments. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics – Exhibit behavioural characteristics to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability. Business Knowledge – Have a very good knowledge to perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques – Advanced knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) Business Analysis Approach· Develop and proactively drive adoption of tools templates and processes for planning a business analysis approach. Create new and innovative formal and informal processes tools or· techniques that others can leverage during discovery to isolate critical Information· Create innovative ways of performing this task using common techniques. Stakeholder Engagement· Develop engagement strategies to support organizational transformation. Develop stakeholder engagement strategies to address stakeholders that resist change. Engage others in a discussion where they share information with the Lead BA that they are not willing to share with other individuals. Capture best practices in planning stakeholder engagement and broadcast them to the business analysis community. Create innovative ways of performing this task using common techniques. Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes. Create new methods for locating data and how to analyze its accuracy and importance. Business Analysis Information Management· Develop a new organizational structure for managing business analysis information. Monitor the market for technologies/processes to manage business analysis Information· Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools. Business Analysis Performance Improvement Develop new processes to identify and overcome business performance issues. Develop non-traditional ideas for identifying business analysis performance improvement opportunities. Create new tools and strategies for identifying innovative solutions· Continually monitor processes seeking opportunities for improvement· Recognized by leadership as an authority in analyzing performance and developing improvement plans Requirements Elicitation· Create elicitation support material templates for others to use. Develop approaches and tactics for developing greater organizational understanding· Foster a collaborative approach to encourage feedback opinions and acceptance towards the use of elicitation tools and templates for personal planning and organization. Have been sought for advice support and training by others on ways to effectively prepare for elicitation. Quickly understand team capabilities and skill/knowledge gaps· Engage others in a discussion where they share information that they are not willing to share with others individuals. Consistently find “common ground” between differing viewpoints. Define strategies and plans for influencing multiple decision makers· Develop and proactively drive adoption of tools to help others adjust their communication style· provide examples for how to handle certain circumstances with the right messaging (i.e if they say this do this or are difficult stakeholders) Develop an approach for the current initiative to assess newly elicited results with source information and against other elicitation results. Create new methods for locating data and how to analyze its accuracy importance and validity. Debate issues to bring the most critical points to the forefront for decision making. Anticipate objections and proactively overcome them with data before the objection arises. Routinely perform scenario planning and exercise due diligence when validating information Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. Develop a repeatable approach for others to use for communicating business analysis information. Recognized as an authority on how to customize messaging to various levels of an organization. Foster collaborative approach to collect feedback opinions and acceptance towards the adoption of new approaches to communicate business analysis information and to collect feedback and opinions· Have been recognized by leadership as an authority in enhancing collaborative relationships with stakeholders at all levels of the organization. Consistently maintain enriched relationships with stakeholders Requirements Life Cycle Management· Develop and drive adoption of tools templates and/or processes for aligning requirements and design. Create innovative ways to use the common techniques to perform this task such as Functional Decomposition· Have been recognized as a visionary in aligning requirements and designs resulting in requests from leadership to lead related complex change initiatives and· mastery of several business analysis tools resulting in frequent engagement by peers for support in using them. Develop and drive adoption of an archival system that stores historical requirements and how they were implemented· Plan and devise innovative ways to maintain requirements and designs for reuse by ensuring accuracy and consistency· Demonstrate subject matter expertise in prioritization so that leaders grant the authority to resolve issues independently. Foster a collaborative approach to obtain feedback opinions and agreement on the adoption of new prioritization methods. Capture best practices in prioritization and broadcast them to the business analysis community. Always incorporate relevant product service business and industry acumen in prioritization. Create new ways to assess the possibilities of a situation resulting from changes to requirements and designs. Apply foresight when connecting concepts to enterprise components· been recognized by leadership as an authority in evaluating the impact of proposed changes to requirements and designsDeal with unforeseen issues in order to obtain an approval of requirements effectively by: assembling and/or developing resources processes and tools· developing a go-to network of empowered people and resources who are· quick to respond· demonstrating subject matter expertise in obtaining agreement and approval of requirements and designs Strategy Analysis· Analyse current state to understand the reasons for change the impact of the change· Apply foresight when connecting concepts to enterprise components. Apply foresight to predict external drivers for change and draw from experience to recommend how to address them. Future State definition· Consistently influence business policies and practices. Develop approaches and tactics for developing greater organizational understanding. Create new ways to identify all potential alternatives to address business needs. Have been recognized by leadership as an authority in determining the conditions to meet the business need Risk Assessment· Apply foresight to identify and overcome potential roadblocks that might lead to a negative consequence· predict what competitors will do and how to counteract it. recognized by leadership as an authority in preventing undesirable consequences while transitioning to the final future state Change Strategy· Create and drive adoption of tools templates and processes for developing transition states. Develop metrics and a rating system for evaluating solutions· Develop and proactively drive adoption of new tools or templates for evaluating alternatives. Develop an innovative approach for using new tools templates and processes that explain the rationale for adoption· Capture change strategy best practices and broadcast them Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. Continually monitor the industry in search of best practices that lead to more effective design options. Apply foresight when connecting concepts to enterprise components· recognized by leadership as an authority in developing design options that achieved the desired future state· Develop approaches and tactics for developing greater organizational understanding with regards to analysing potential value to recommend right solution· Capture best practices in analyzing potential value and solution recommendation and broadcast them Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Develop new and innovative evaluation method(s) including metrics measurement tools· Capture best practices in measuring solution performance and broadcast them to the business analysis community· Analyze business related metrics found on documents such as financial statements and make appropriate recommendations. Develop non-traditional ideas for analyzing performance measures· Apply foresight when connecting concepts to enterprise components. Create and drive adoption of tools templates and processes that help identify the internal factors that restrict full realization of the solution’s value. Develop new and innovative methodologies for problem solving and critical thinking· Capture best practices on assessing solution limitations and broadcast· determine how factors external to the solution are restricting full realization of value· Monitor the industry in search of approaches or insights to determine and overcome the external factors that restrict the solution’s full realization of value. Create and drive adoption of tools templates and processes that help identify the external factors that restrict full realization of the solution’s value. Consistently identify the root cause of systemic issues· recognized by leadership as an authority in recommending actions that maximize value· frequently asked for input and asked for recommendations are typically implemented by leadership Expertise in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer Good understanding of Software development life cycle & Methodologies Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization using methods such as: contributing knowledge/skill into the network and drawing knowledge/skill from the network appropriately. Create innovative ways of performing various BA tasks using common techniques. Additional Comments Business Analyst Description: UST® is looking for a Business Analyst to work with one of the leading financial services organization in the US. The ideal candidate must possess strong background on Java based web technologies and Collaboration platforms. The candidate must possess excellent leadership skills, written and verbal communication skills with the ability to collaborate effectively with domain experts and technical experts in the team. Responsibilities: As a Business Analyst, you will need to Collaborate with the Onsite teams on a daily basis on all ongoing and upcoming tasks and projects. Understand the requirements both functionally and technically and create plans in collaboration with the Dev teams, communicate with the customers. Track the progress of all the work by dev teams and making sure they are tracked to closure. Collaborate with other DevOps team members, and coordinate with development and business teams. Guiding and coaching delivery teams to self-organize and achieve objectives, without micromanaging, assigning, or dictating the work Troubleshoot issues in production and other environments, applying debugging and problem-solving techniques, working closely with Development teams. Building a safe and trusting environment where problems can be raised and resolved efficiently and effectively Working with team members to clarify needs and plan delivery of major product changes, future versions, and new products Working to proactively manage risks, assumptions, issues, and dependencies, ensuring that they are identified, coordinated, mitigated or escalated as necessary Working with Product Owner and Development Team to facilitate effective sprints by removing impediments and ensuring that stories are 'sprint ready'. Promote a DevOps culture, including building relationships with other technical and business teams. Requirements: 10+ years’ experience as a Business Analyst with a good experience in collaborating and managing the customers. Good prior experience in at least one of the programming languages – Java, C#, etc. Advanced knowledge of scripting languages including JavaScript, HTML and CSS. Excellent Communication skills with a ability to collaborate with the customers efficiently. Proven success in baselining programs to match changes in scope Strong with facilitation techniques, situational awareness, conflict resolution, continual improvement A clear understanding of agile methodologies, procedures, and values Experience with agile PLM tools like JIRA Excellent understanding of Git. Knowledge of CI/CD pipelines is an advantage. Knowledge of AODocs Collaboration platform is an advantage Certification in Google Cloud Platform is preferred. Work effectively in a team with minimal supervision. Knowledge of any of the cloud technologies is an advantage. Skills Backlog,Data Analysis,Agile Methodologies Show more Show less

Job Role We are seeking a proactive and detail-oriented Business Analyst with 2 to 3 years of experience in the IT services and product development domain, who also possesses hands-on experience in project management. Business Analysis & Requirement Gathering The ideal candidate will serve as a liaison between business stakeholders and technical teams, ensuring that business needs are clearly understood, documented, and delivered through structured & Responsibilities : Collaborate with stakeholders to elicit, analyze, and validate business and functional requirements. Create detailed documentation such as Business Requirements Documents (BRDs), Functional Specifications, and User Stories. Solution Design & Technical Mapping Analyze business processes and recommend technology-driven solutions. Work with solution architects and developers to translate business requirements into technical deliverables. Demonstrate strong understanding of APIs, microservices, and system integration. Project Management Plan, execute, and monitor project timelines, resource allocation, and deliverables to ensure successful implementation. Maintain project documentation, status reports, and communicate effectively with internal and external stakeholders. Proactively manage risks, issues, and changes in project scope. Client Interaction & Stakeholder Management Lead client meetings, workshops, and product demonstrations. Act as the primary point of contact for client communications during project execution. Handle client expectations, gather feedback, and ensure client & Process Improvement : Prepare clear, structured, and accessible documents using tools like Lucidchart, Draw.io, or Visio. Identify process gaps and suggest improvements to enhance operational efficiency. CRM & Sales Support Use CRM systems to manage leads, track client engagement, and support sales with technical inputs. Assist sales teams in preparing proposals, product pitches, and solution presentations. Agile Methodology & Tools Work within Agile frameworks using tools like JIRA, Confluence, and Trello. Participate in sprint planning, backlog grooming, and retrospective Specification and Qualifications : BE (computer science, Computer, IT), BCA, MCA, BSC, MSC (IT), BBA (Marketing), MBA (Marketing) or equivalent pass out can apply. Minimum of 2 to 3 years of experience with Business Analyst with It service and product base experience can be considered. Strong problem-solving abilities with a keen attention to detail and the ability to troubleshoot advanced technical issues. Ability to handle direct client communication and manage relationships. Excellent communication skills and a team-oriented mindset. Immediate joiner will be preferable. Gujarat State level candidate will be preferable. Experience working as a Business Analyst on mobile and/or web applications. Hands-on experience in project coordination or project management. Familiarity with Agile methodologies and wireframing/prototyping tools. Exposure to APIs, technical documentation, microservices, and system workflows. Experience using diagramming tools like Lucidchart, Draw.io, or Visio. Proficient in writing user stories and documenting business requirements. Familiarity with Agile methodologies and tools such as JIRA and Points (Nice-to-Have) : Excellent Communication Skills Written and verbal Ability to handle Direct Client communication, Client Handling, Client Management, Can be able to close the deal independently. Strong Problem Solving Skills. Requirement gathering & Analysis. Ability to gather, analyse, and document business, functional, and technical requirements from stakeholders. Technical Understanding of It related softwares like APIs, Jira. Familiarities with Agile Methodologies & Wireframing & Prototyping. Experience with ERP/CRM systems (e.g., SAP, Hands-on experience with Oracle, or Salesforce. Independent client handling and proposal closing capabilities. Experience conducting client training and knowledge transfer. Emotional intelligence and adaptability in fast-paced environments (ref:hirist.tech) Show more Show less

Are you a high-performing Technical Product Manager with strategic vision and deep technical expertise? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading… Sparkrock helps social benefit organizations like nonprofits, school boards, and government agencies to reach their greatest potential using technology. We help to make these mission-driven organizations more efficient, freeing up their time and resources to focus on the good they want to achieve. Every day, nearly 45,000 people use our ERP products to make the world a better place. As a Technical Product Manager, you will lead the end-to-end technical design of a sophisticated ERP product while working closely with developers, customers, sales, professional services, and engineering. This role isn’t just about writing specs; it’s about owning the vision for how the solution will work and ensuring its success from idea to implementation. In this dynamic role, you’ll be empowered to combine technical creativity with product leadership, allowing you to take ownership of innovative projects that truly matter. You will work on products designed to create a tangible, positive impact on schools and nonprofits, ensuring that your contributions resonate within the community. With the opportunity to design and implement solutions that incorporate AI, cloud, and other cutting-edge technologies, you will be at the forefront of technological advancement. Your work will not only involve a significant degree of autonomy but also foster collaboration with a passionate, mission-driven team, creating an environment where your ideas can flourish and make a real difference. This job may not be for everyone, as the learning curve is steep; mastering Microsoft Business Central requires significant dedication due to its unique complexities. Balancing the demands of technical solutioning with the necessity to meet tight deadlines and stakeholder expectations can also be quite taxing, creating a high-pressure environment. Additionally, the rapid pace of growth and the evolving needs of the role may feel overwhelming, especially for those who prefer static, well-defined positions. If you’re passionate about delivering compelling customer experiences, big-picture architecture, and hands-on solutions, this role is for you! Responsibilities Requirement Gathering & Analysis: Collaborating with stakeholders to deeply understand business needs and translate them into technical requirements Solution Design: Creating architectural designs, workflows, and technical specifications that align with the product vision Cross-Functional Collaboration: Working closely with developers, QA, and business teams to ensure technical feasibility and alignment Documentation: Writing detailed specs, diagrams, and documentation to support development, testing, and implementation Technical Validation: Conducting research and reviewing existing technologies to ensure the solution is optimal Iterative Review & Feedback: Engaging stakeholders in reviews and refining deliverables based on feedback Release Readiness: Ensuring all technical aspects of a solution are complete, documented, and communicated for seamless implementation Requirements Education Bachelor’s degree in Computer Science, Software Engineering, or a related field. Equivalent experience may also be considered Microsoft Certified: Business Central Functional Consultant Associate Core Skills And Experience 8 years of experience in the software industry (as architect, technical consultant, or developer) with at least 2 years as a Technical Product Manager Knowledge of .Net technologies, including C#, ASP.Net , and .Net Core Understanding of Microsoft Dynamics Business Central or willingness to learn it Experience in designing scalable, secure, and high-performing solutions Front-end technologies (e.g., JavaScript frameworks like React, Angular, or Vue.js) Back-end services, APIs, and RESTful architecture Familiarity with cloud-based architectures (e.g., Azure or AWS) Proficiency in creating data models, workflows, and architectural diagrams Knowledge of integrating AI/ML capabilities into products (nice-to-have) Experience with performance tuning, security best practices, and system resilience Tools usage Microsoft Dynamics 365 Business Central Development tools (e.g., Visual Studio, Git, Azure DevOps) Diagramming tools (e.g., Visio, Lucidchart, or Miro) Agile tools (e.g., Jira, Confluence) Cloud services (e.g., Azure, AWS) Soft skills Communication: Exceptional ability to communicate complex technical ideas to both technical and non-technical audiences Collaboration: Skilled at working with cross-functional teams and managing stakeholder relationships Leadership: Confident in driving technical discussions and leading solution design initiatives Adaptability: Thrives in a fast-paced, dynamic environment with changing priorities Curiosity: Passionate about learning new technologies and solving challenging problems Nice to have Experience in the K12 education or Non-Profit sector Hands-on experience with ERP systems or financial management software Familiarity with AI-driven analytics or automation tools Contributions to open-source projects or technical communities Certifications in .Net development, cloud platforms (e.g., Azure Solutions Architect), or AI-related certifications Benefits We don’t call them perks; they’re just part of what makes working at Sparkrock great. We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customers We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics Stipend to help set up your ideal home office Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more! We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. 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Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: Process Mining. Experience5-8 Years.

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: Business Analysis. Experience8-10 Years.

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: Business Analysis Healthcare. Experience3-5 Years.

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: HC - Payor. Experience3-5 Years.

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: WSiC-IoT edge App. Experience5-8 Years.