Developer L4

WO Value -220

Location - PAN India

Preferred Requirements

ServiceNow System Administrator Certification

ServiceNow Implementation Specialist Certification

Experience working with ServiceNow domains

Primary Responsibilities include:

Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner.

Create technical architecture, design and user guide documentation

Gather requirements, design, develop, and maintain application integration with any third-party applications

Provides external client-facing consulting services within a technology-focused practice (e.g. Data/Database, Security, Network, Product, and Technical Architecture).

Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets.

Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise.

Design, develop, and maintain custom code for all ServiceNow modules

Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)

Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications

Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions

Experience with Agile/SCRUM project management methodologies

Experience with AJAX, Jelly, or PERL scripting

Strong process management & project management skills

Experience in BCM module

Experience in TPRM module

Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externallyMandatory Skills: ServiceNow - SaaS .
  Experience: 5-8 Years .