Developer - L4

Job Title

Senior ServiceNow Developer ITSM, Telecom Network Inventory & Integration

• Solution Design & Development

• Implement and enhance

  ITSM

  (Incident, Problem, Change, Request, Knowledge, SLAs/OLAs, Service Catalog, Virtual Agent).
• Build and extend

  Telecom Network Inventory (TNI)

  models: resources, services, sites, devices, ports, circuits/links, topology/paths; maintain

  servicetoresource

  relationships aligned to

  CSDM/CMDB

  .
• Customize

  Discovery/Service Mapping

  patterns for network devices and telco domains (RAN/Transport/Core), including reconciliation and normalization.

• Integrations & Data Pipelines

• Design and implement integrations via

  REST/SOAP

  ,

  IntegrationHub

  ,

  MID Server

  , webhooks,

  JDBC/SFTP

  , and event streams (e.g.,

  Kafka

  /JMS).
• Build data ingestion and reconciliation for highvolume network inventory feeds, ensuring data quality, deduplication, and authoritativesource rules.
• Implement

  TM Forumaligned

  interfaces (e.g., service/resource inventory & order APIs) where applicable.

Platform Engineering

• Develop customizations using

  Glide/APIs

  ,

  JavaScript

  ,

  Flow Designer

  , business rules, Script Includes, UI policies/actions, and

  ACLs/role design

  .
• Optimize performance (queries, indexing, async jobs), apply

  platform governance

  and secure development practices.

• Operations & Excellence

• Maintain platform hygiene (data quality, CMDB health, dictionary, integrations uptime).
• Produce technical documentation (HLD/LLD), runbooks, and KT materials; mentor junior developers.
• Collaborate in

  Agile/Scrum

  , estimate work, and contribute to sprint planning and demos.

Required Qualifications

• 7+ years

  total experience in enterprise software with

  4+ years

  handson

  ServiceNow

  development.
• Proven delivery in

  ITSM

  (core processes, SLAs, catalog, workflows) and

  CMDB/Service Graph

  with

  CSDM

  alignment.

• Telecom domain

  experience: network inventory modeling (devices, interfaces/ports, links/circuits, logical/physical resources), discovery data integration, and service/resource relationship mapping.
• Strong

  integrations

  background: REST/SOAP APIs, OAuth2, Basic Auth,

  IntegrationHub

  ,

  MID Server

  , webhooks, and data pipelines (JDBC/SFTP; event streaming a plus).
• Proficient in

  Glide scripting/JavaScript

  , server/client APIs, Script Includes, Flow Designer, and ATF.
• Solid understanding of security (ACLs, roles, data policies), platform performance, and upgrade best practices.
• Experience working in

  Agile/Scrum

  with code review and DevOps practices.

Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally
• Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years .